Lehigh Valley Health Network

Technician

• Perform quality, comprehensive polysomnographic testing, analysis, and associated treatment interventions under supervision
• Gather and analyze patient information, including reviewing medical history
• Prepare and calibrate testing equipment
• Explain testing procedures to patients
• Perform bio-calibrations and impedance testing
• Assist with polysomnographic record scoring and reporting according to department protocols
• Hook up sleep equipment and ensure appropriate data acquisition
• Continuously monitor patients and clinical events visually and auditorily during recordings
• Implement interventions to eliminate recording artifacts
• Provide treatment modalities according to department protocol
• Document observations and pertinent clinical information in patients' medical records
• Perform post-test cleaning, sterilization, and equipment maintenance

Polysomnographic Technician – Trainee

• Gather and analyze patient information, including review of history
• Prepare and calibrate testing equipment
• Communicate testing procedures to patients
• Perform bio-calibrations and impedance testing
• Assist in polysomnographic record scoring and reporting
• Provide sleep equipment hook-up and ensure appropriate data acquisition
• Maintain continuous visual and auditory monitoring of patients and clinical events
• Implement interventions to eliminate artifact on records
• Provide treatment modalities according to department protocol
• Document observations and pertinent clinical information in medical records
• Perform post-test procedures, including cleaning, sterilization, and equipment maintenance
• Perform duties under general supervision of the Clinical Team Lead, Clinical Manager, Medical Director, or designee

• Gather and analyze patient information, including history review
• Prepare and calibrate testing equipment
• Explain testing procedures to patients
• Perform bio-calibrations and impedance testing
• Assist with polysomnographic record scoring and reporting
• Hook up sleep equipment and ensure appropriate data acquisition
• Continuously monitor patients and clinical events visually and audibly
• Implement interventions to eliminate recording artifacts
• Provide treatment modalities according to department protocol
• Accurately document observations and clinical information in medical records
• Perform post-test cleaning, sterilization, and equipment maintenance
• Work under the general supervision of the Clinical Team Lead, Clinical Manager, Medical Director, or designee

Financial Planning and Analysis

• Reviews daily infusion center schedules to ensure standard of care and obtains proper authorizations for chemotherapy and supportive care treatments
• Collaborates with patient financial services to resolve authorization and medical necessity denials
• Works with patients and families to resolve account balance issues and assesses patients for external resources
• Completes applications and obtains patient financial information
• Obtains referrals and authorizations
• Prepares medical necessity checks
• Identifies uninsured/under-insured patients
• Verifies benefits and eligibility
• Ensures registration and billing accuracy
• Answers billing and insurance questions
• Tracks and reports activities monthly
• Arranges peer-to-peer processes for the LVPG Hematology Oncology office
• Facilitates self-pay and good faith estimates
• Facilitates off-label or non-covered services and ABN waiver processes
• Assists with pharmaceutical drug replacement and copay relief programs
• Works denial queues with Patient Financial Services and Appeals departments
• Refers patients to outside resources, Medicare supplement advice, pharmacy charity programs, and cancer funds
• Facilitates the financial assistance program process when working at the Cancer Institute

Financial Coordinator – Oncology

Representative

• Coordinate and provide clerical and administrative duties for daily physician practice operations
• Serve as the initial point of contact for patients and healthcare providers
• Deliver customer service supporting the overall patient experience
• Perform detail-oriented administrative tasks according to organizational policies and standard work
• Gather information for accurate patient registration and check-in
• Obtain and verify insurance authorizations and precertification
• Complete medical record release requests
• Schedule and confirm patient appointments
• Maintain patient schedule flow and support a positive patient experience
• Collaborate on training, staffing, and operational functionality while providing feedback
• Monitor insurance provider coverage and reimbursement changes
• Manage interruptions and changing priorities
• Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions
• Conduct patient outreach by telephone and EMR messaging

Patient Services Representative

Nurse

• Provide professional nursing care to designated patients in an outpatient facility, clinic, or virtual setting
• Coordinate care across the continuum
• Assess, plan, implement, and evaluate patient care to ensure optimal patient satisfaction
• Deliver skilled practical nursing care, including medication administration and procedures
• Provide patient and family education and evaluate its effectiveness
• Ensure education materials are current and appropriate
• Intervene to prevent, minimize, or correct actual or potential patient risks
• Act as a resource for patients and family members
• Listen effectively and give and receive constructive feedback
• Maintain accurate and up-to-date patient records in compliance with legal and ethical standards
• Participate in clinical meetings and multidisciplinary quality service improvement initiatives
• Maintain a safe work environment and clinical and professional competency

Registered Nurse

Phlebotomist

• Perform phlebotomy, EKG, DNA collections and other patient services on a routine and STAT basis
• Perform test ordering, clerical duties and specimen processing
• Accession orders and prepare clinical specimens for transport to the HNL processing facility
• Perform venipunctures, capillary collections, POCT, EKG, PKU, DUI, drug screen and DNA collections for all age groups
• Positively identify patients and accurately label collected specimens
• Process, prepare and store specimens for transport according to laboratory procedures
• Clarify orders and pre-analytical test requirements
• Review requisitioned tests for accuracy and release specimens for transport
• Log courier calls and contact couriers for specimen pickups
• Perform LIS and HIS data entry for blood and body fluids
• Obtain blood and body fluid specimens from hospital, outpatient drawing areas and emergency rooms
• Use laboratory programs, systems, applications and equipment
• Respond to customer and client inquiries about specimen requirements, testing schedules and hospital or departmental operations
• Handle heavy workloads, work independently or extended hours as necessary, and multitask and prioritize
• Serve as a liaison between LVHN-Pocono and counterparts/customers while addressing inquiries or concerns
• Project a positive image of the Medical Center with a focus on patient care and customer relations

• Perform phlebotomy, EKG, and DNA collections on routine and STAT bases
• Perform test ordering and clerical duties
• Accession orders and process clinical specimens for transport to the HNL processing facility
• Perform venipunctures, capillary collections, POCT, EKG, PKU, DUI, drug screen, and DNA collections for all age groups
• Positively identify patients before specimen collection according to laboratory protocol
• Accurately label, process, prepare, and store specimens for transport
• Clarify orders and pre-analytical test requirements
• Review requisitioned tests for accuracy before processing and releasing for transport
• Log courier calls and contact couriers for specimen pickups
• Perform LIS and HIS data entry for blood and body fluids
• Obtain blood and body fluid specimens from hospital, outpatient drawing areas, and emergency rooms
• Use appropriate programs, systems, applications, and laboratory equipment
• Respond to customer and client inquiries regarding specimen requirements, testing schedules, and hospital and departmental operations
• Handle heavy workloads, work independently or extended hours as necessary, multitask, prioritize, and remain organized
• Serve as a liaison between LVHN-Pocono and counterparts/customers
• Project a positive image of the Medical Center with a focus on patient care and customer relations

• Perform phlebotomy, EKG, DNA collections, and other patient services on routine and STAT bases
• Perform venipunctures, capillary collections, POCT, EKG, PKU, DUI, drug screen, and DNA collections for all age groups
• Perform test ordering, clerical duties, specimen accessioning, processing, preparation, storage, and transport
• Positively identify patients and accurately label specimens according to laboratory protocols
• Clarify orders and pre-analytical test requirements; review requisitions for accuracy
• Log courier calls and coordinate specimen pickups
• Perform LIS and HIS data entry for blood and body fluids
• Obtain blood and body fluid specimens from hospital, outpatient, and emergency-room areas
• Use assigned programs, systems, applications, and laboratory equipment
• Respond to customer and client questions regarding specimen requirements, testing schedules, and hospital and departmental operations
• Handle heavy workloads, work independently or extended hours as necessary, multitask, prioritize, and remain organized
• Serve as a liaison between LVHN-Pocono and counterparts/customers while assisting with inquiries and concerns
• Project a positive image of the Medical Center with a focus on patient care and customer relations

Physician Assistant

• Function as part of the clinical team under the direction of an LPN, RN, or provider
• Provide clinical care and assist with administrative, clinical, and clerical duties
• Prepare patients and equipment for examinations and procedures
• Maintain examination rooms and clinical areas
• Collect medical histories and process medication refills according to protocol
• Collect and prepare lab specimens and lab requisitions
• Schedule appointments and obtain authorizations for referrals and procedures
• Identify and communicate actual or potential patient risks to the licensed nurse or provider
• Follow clerical, clinical, and EMR workflows
• Greet and welcome patients and provide front-office support and customer service in person and by telephone
• Collect co-payments, update patient demographics, and obtain referrals and pre-certifications
• Apply patient-centered care concepts

Medical Assistant

• Serve as the first point of contact for patients and support a seamless, high-quality patient experience
• Coordinate and perform patient check-in/check-out, registration, insurance eligibility verification, payment collection, referrals, and appointment scheduling
• Handle patient inquiries and maintain accurate, compliant electronic medical records
• Maintain required logs, including quality control logs and stat cart checks
• Measure and document patient data including vital signs, height, weight, and indicated pediatric measurements
• Assist providers with collecting patient information, including chief complaint, health history, allergies, and medications
• Complete patient rooming, identify patient risks, communicate them to providers, and prepare and sanitize exam rooms
• Collect and prepare lab specimens and complete requisitions
• Administer medications and vaccinations according to provider orders, established protocols, and scope of practice
• Support patient procedures and assist with medical examinations
• Complete follow-up phone calls within two to three days after discharge
• Collaborate with providers, clinical team, and administrative staff to facilitate care delivery

Clinical Concierge, Medical Assistant

Manager

• Review all hospital admissions and evaluate admission appropriateness using approved criteria
• Ensure appropriate inpatient or outpatient patient class assignment and compliance with third party payer requirements
• Educate staff on appropriate level of care assignment, patient class, and utilization management
• Provide timely, accurate, and thorough clinical reviews for patient class decisions
• Develop and implement methods, policies, and procedures to improve departmental efficiency
• Partner with unit-based care managers regarding patient financial status, diagnosis, and discharge needs
• Collaborate with precert/preservices, appeals, patient access, billing, coding, and finance teams
• Complete clinical reviews using evidence-based criteria
• Collaborate with management, peers, and colleagues to facilitate patient class assignment, resolve complex cases, and maximize reimbursement
• Perform patient class changes as directed by the physician advisor, attending provider, and/or payer
• Document authorizations and downgrades according to policy
• Participate in performance improvement activities, including assessment, implementation, and evaluation of processes

Case Manager – Utilization Management

• Work alongside registered nurses in varied healthcare settings
• Assist with direct patient care, treatments, and diagnostic studies as directed by an RN
• Provide support services as a care delivery team member according to patient needs
• Deliver patient- and family-centered care in accordance with policies and procedures
• Observe patients and communicate findings, changes, or problems to the RN
• Communicate effectively with patients, visitors, staff, and professional colleagues
• Support unit-based patient experience goals and hospital objectives
• Participate in orienting new staff as assigned
• Perform validated technical skills based on clinical specialty and unit practice
• Use technology to optimize alternative care delivery modes
• Complete quality-control checks on designated unit equipment when applicable
• Conduct patient rounds, anticipate patient needs, and respond promptly to call lights or pages

Nurse Extern II

• Provides professional nursing care through assessment, diagnosis, outcomes identification, planning, implementation, and evaluation
• Directs and manages care of designated patients
• Assesses, plans, implements, and evaluates care for designated patients
• Collaborates and communicates with physicians and interdisciplinary team members to proactively resolve patient needs
• Makes decisions optimizing patient outcomes based on ANA Scope and Standards of Practice and Code of Ethics
• Demonstrates commitment to quality and safety using evidence-based practice
• Participates in evidence-based practice and research projects as applicable
• Communicates effectively with patients, families, visitors, staff, and professional colleagues
• Coordinates and provides patient and family education throughout treatment
• Functions as a department team member supporting unit and hospital goals
• Participates in performance improvement and patient experience initiatives
• Performs validated technical skills based on clinical specialty and unit practice
• Uses technology to optimize alternative modes of care delivery
• Teaches and mentors new colleagues and department interns; performs additional precepting as assigned
• Delegates based on team-member skills, expertise, patient acuity, needs, and availability
• Provides input for performance appraisals of care delivery team members

Registered Nurse – Emergency Department Multisite Float

• Function as part of the clinical team providing clinical care under the direction of an LPN, RN, or provider
• Assist with administrative, clinical, and clerical duties, including taking patient histories, scheduling appointments, responding to patient communications, and rooming patients
• Prepare patients and equipment for exams/procedures and maintain exam rooms and clinical areas
• Perform medical history collection and medication refills per protocol
• Collect and prepare lab specimens and lab requisitions accurately
• Schedule and obtain authorizations for referrals and/or procedures
• Identify actual or potential patient risks and communicate them to the licensed nurse or provider
• Adhere to clerical, clinical, and EMR workflows
• Perform front-office duties, greet and welcome patients, and provide customer service in person and over the phone
• Collect co-payments, schedule appointments, update patient demographics, and obtain referrals and pre-certifications
• Use patient-centered care concepts in delivering care and performing related activities