Manager, Field Reimbursement Services
McKesson
Posted: 10/19/2026SFDC
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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading field-based reimbursement teams, ensuring compliance with SLAs, and driving process improvements. Proven ability to manage client relationships and deliver consultative advice in the healthcare industry.
Highest-signal resume keywords
Reimbursement ExperienceSupervisory ExperienceAccount ManagementProcess ImprovementField-Based Team Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead a team of field-based reimbursement managers and oversee day-to-day field reimbursement program operations
- Hire, develop, coach, evaluate, build culture, and manage reimbursement team performance
- Oversee staffing, profitability, standard operating procedures, process design, implementation, and improvement
- Monitor client SLA agreements and make staffing or process changes when SLAs are not met
- Supervise nationwide remote-based direct reports, including activity monitoring, performance development, in-person training, and ride-alongs
- Liaise with the client and McKesson teams including Client Services, Information Systems, Business Analysts, Quality Assurance, and Training
- Conduct weekly 1:1 meetings, team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits
- Establish weekly meetings with client and operations teams and lead regular team teleconferences
- Conduct quarterly ride-alongs for ongoing training and development
- Develop and execute Field Operations efficiency and process-improvement projects
- Ensure SLA, contractual, privacy, and compliance commitments are met using FRM SFDC activity tracking
- Oversee daily team activities and report results to McKesson Client Services and client contacts
- Produce monthly and quarterly client reports with the Sr. Manager
- Manage client expectations and provide consultative advice on process improvement, revenue-generating, and cost-saving opportunities
- Prepare for and participate in Quarterly Business Reviews
- Establish development opportunities and provide ongoing training for Field Reimbursement Managers
Requirements
What you’ll need- 6+ years of reimbursement experience
- 2+ years of supervisory experience
- 4-year degree in related field or equivalent experience
- Experience supporting a Field Reimbursement Team preferred
- Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred
- Proven account management/client management experience, preferably in a pharmacy or healthcare related industry
- Proven experience in direct communication with pharmaceutical clients or stakeholders
- Ability to handle multiple projects toward effective solutions according to budget and timelines
- Detailed understanding and experience with process documentation and improvement
- Experience with Microsoft Office Suite
- Excellent verbal and written communication skills
- Must be able to travel 60–80% (3–4 days a week) via automobile or plane
- Must have a valid driver's license with a clean driving record/MVR
Benefits
Comp & perks- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Total Rewards package
- Remote, work-from-home arrangement
- Professional development and educational opportunities, including payer education, conferences, mentorships, billing and coding, and My Learning courses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DocumentationProject ManagementField Operations EfficiencyClient ReportingSLA Monitoring
Soft Skills
Excellent Communication SkillsTeam DevelopmentCoachingPerformance Evaluation
Tools & Technologies
Microsoft Office SuiteFRM SFDC Activity Tracking
Industry Keywords
HealthcarePharmacyClient ServicesComplianceStakeholder Communication