Senior Product Manager, Patient Experience
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Midi HealthPosted 10/20/2026full-timePalo Alto • California • United StatesSenior💰 $160,000 - $200,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on patient engagement and retention, utilizing data-driven strategies and cross-functional collaboration to enhance digital healthcare experiences. Proficient in UX best practices and skilled in hypothesis-driven development and A/B testing to drive measurable outcomes.
Highest-signal resume keywords
Product Management ExperienceConsumer-Facing Digital ProductsEngagement And Retention MetricsHypothesis-Driven DevelopmentCross-Functional Team Leadership
About the role
Key responsibilities & impact- Own the vision and roadmap for Midi’s web-based patient experience across onboarding, visit preparation, follow-up care, and long-term support
- Set targets for patient engagement and retention and prioritize product investments
- Identify and build touchpoints that extend care beyond telehealth visits, including follow-up care, ongoing treatment support, and additional services
- Combine patient research, feedback, funnel analysis, and cohort analysis to identify disengagement and friction
- Run experiments and ship improvements that build trust and increase patient retention
- Lead cross-functional product work with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and other Midi teams
- Build shared goals, clarify tradeoffs, and lead through influence
Requirements
What you’ll need- 5+ years of product management experience
- At least 3 years building consumer-facing digital products
- Experience owning engagement or retention metric targets
- Track record of delivering measurable outcomes in complex business areas
- Skilled in hypothesis-driven development, A/B testing, and funnel and cohort analysis
- Comfortable working with data and using results to guide product strategy
- Strong grasp of UX best practices
- Understanding of how clarity, empathy, and ease of use shape trust and engagement in healthcare experiences
- Strong understanding of onboarding, ongoing engagement, lifecycle communication, retention, repeat usage, and lifetime value
- Action-oriented ownership mindset and ability to develop simple, scalable solutions in a fast-paced environment
- Track record of leading cross-functional teams without direct authority
- Ability to build alignment, balance competing priorities, and present clearly to stakeholders at all levels
- Healthcare or digital health experience preferred
- Understanding of patient engagement, HIPAA privacy, and clinical compliance preferred
- Must be authorized to work in the United States without current or future sponsorship needs
Benefits
Comp & perks- Equity
- Benefits
- Competitive base salary
- Full-time W2 employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
A/B TestingFunnel AnalysisCohort AnalysisUX Best PracticesData AnalysisPatient Engagement StrategiesRetention StrategiesLifecycle CommunicationScalable Solutions DevelopmentMeasurable Outcomes Delivery
Soft Skills
Action-Oriented MindsetInfluential LeadershipStakeholder CommunicationAlignment BuildingEmpathy
Industry Keywords
Healthcare ExperienceDigital Health ExperienceHIPAA PrivacyClinical CompliancePatient Experience