Senior Product Manager, Conversational AI
TrueML
Posted: 10/20/2026
Principal Product Manager, Product Development Platforms
Zillow
Posted: 10/20/2026AWSCloud
Senior Direct, Technology Product Management – Enterprise Applications
Jones Lang LaSalle Americas, Inc.
Posted: 10/20/2026ERPOracle
Staff Product Manager, Youth
Reddit, Inc.
Posted: 10/20/2026
AI Product Manager, Agents & Orchestration
1mind
Posted: 10/20/2026
Senior Associate, Product Manager – Digital Onboarding, Business Cards & Payments
Capital One
Posted: 10/20/2026Senior Manager, Product Management, Payments
Capital One
Posted: 10/20/2026
Senior Product Manager, Gated Communities
ButterflyMX
Posted: 10/20/2026
Senior Product Manager, Agent Identity Management
Pindrop
Posted: 10/20/2026Cyber Security
Product Manager, ROPS
DaVita Kidney Care
Posted: 10/20/2026
Product Manager
RSM US LLP
Posted: 10/20/2026ERP
Senior Product Manager, Patient Experience
Midi Health
Posted: 10/20/2026Senior Product Manager, Growth
Midi Health
Posted: 10/20/2026
Director, Product Management – Women's Health, Pregnancy and Fertility
Labcorp
Posted: 10/20/2026
Senior Product Manager – Cloudera Manager
Cloudera
Posted: 10/20/2026Amazon RedshiftApacheAWSAzureBigQueryCloudGoogle Cloud Platform
Senior Director, Product Management – Enterprise Product & Experience
Capital One
Posted: 10/20/2026
Scientific Product Owner
QIAGEN
Posted: 10/20/2026
Senior Commercial Product Manager – Commercial Property
IAT Insurance Group
Posted: 10/20/2026
Product Counsel, Data Products
Stripe
Posted: 10/20/2026
Senior Product Manager – AI
GE Vernova
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and managing conversational AI roadmaps, ensuring compliance with regulatory standards while delivering impactful consumer experiences across multiple channels. Proficient in product management within fintech or regulated financial services, with a strong focus on operational metrics and vendor management.
Highest-signal resume keywords
Product ManagementConversational AI RoadmapLLM-Based CapabilitiesRegulatory ComplianceOperational Metrics
About the role
Key responsibilities & impact- Define and own the conversational AI roadmap across voice and chat
- Balance consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions
- Establish AI agent behavior standards for authentication, intent recognition, hardship handling, and human handoffs
- Ensure a unified consumer experience across voice, chat, SMS, and email
- Manage vendor relationships
- Specify requirements for telephony and CRM/servicing system integrations
- Drive operational metrics including latency, containment, and cost per resolution
- Partner with Legal and Compliance on FDCPA, Reg F, and TCPA compliance
- Prepare Operations, Client Success, and Compliance teams for launches with training, runbooks, escalation paths, and key metrics
Requirements
What you’ll need- 5+ years of 0-1 Product Management experience
- Track record of shipping products that moved business metrics
- Fintech, collections, lending, or other regulated financial services experience is a strong plus
- Shipped LLM-based capabilities in production
- Ability to reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes
- Hands-on experience with voice agents, chat agents, IVR, or contact center technology
- Strong analytical skills and ability to independently answer questions about conversation or outcome data
- Experience with B2B2C products
- Ability to balance client configuration with consumer experience
- Ability to operate effectively in ambiguous, roll-up-your-sleeves environments
- Reliable internet connection and professional work environment
- Ability to protect confidential company, employee, customer, and business information while working outside a company office
Benefits
Comp & perks- Flexible vacation
- Medical/dental/vision insurance
- Traditional/Roth retirement savings options
- Company-paid disability and life insurance
- Flexible Spending Account & Limited FSA
- Family-friendly parental leave
- Volunteer and voting time off
- On-demand wellness platform access for you and 5 friends and family
- PerkSpot discount program for 900+ merchants nationwide
- Remote-first work environment
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementConversational AIVoice AgentsChat AgentsIVR TechnologyOperational MetricsData AnalysisB2B2C ProductsTelephony IntegrationCRM Integration
Soft Skills
Analytical SkillsProblem-SolvingAdaptabilityCollaborationCommunication
Industry Keywords
FintechCollectionsLendingRegulated Financial ServicesFDCPAReg FTCPAConsumer ExperienceVendor ManagementOperational Readiness