Motorola Solutions

Manager

• Oversee and maintain the customer's Astro 25 Trunking Land Mobile Radio (LMR) system at the customer's facility in Brunswick, GA
• Act as the primary technical point of contact with indirect supervision
• Perform daily maintenance of critical infrastructure
• Troubleshoot and repair equipment to minimize downtime
• Manage the full lifecycle of mobile and portable subscriber units, including programming, testing, issuing, and basic troubleshooting
• Program APX, XTS, and XTL subscribers using Motorola Customer Programming Software (CPS) and Radio Management
• Provide technical training and recommendations on Motorola LMR products
• Communicate complex technical concepts, designs, and recommendations to the customer and Motorola organization
• Manage network infrastructure using LAN/WAN skills, Information Assurance systems, and Domain Administration protocols
• Travel by air under 10% to Maryland and/or New Mexico

Onsite LMR Technical System Manager

Engineer

• Serve as the primary contact for all Smart Connect / WAVE technical issues
• Oversee, manage, and coordinate maintenance issues and issue resolution/escalation
• Monitor system technical performance
• Provide system support, maintenance, and updates for the WAVE System
• Assign user licenses and maintain individual user account configurations
• Manage certificate distribution and execute channel patching
• Manage requests for federated WAVE convergence with outside organizations
• Perform weekly system maintenance checks and install software updates and bug fixes
• Maintain currency on new WAVE feature releases and coordinate customer upgrades
• Monitor external host system upgrades and manage WAVE system dependencies
• Coordinate WAVE software support with the Motorola Solutions WAVE software support team
• Fulfill customer-directed reporting tasks
• Coordinate with contractors and entity representatives to ensure regulations and policies are followed
• Test or verify backup systems
• Communicate major system problem resolutions and system status
• Facilitate technical problem resolution with field, service, product, engineering, and customer response teams
• Manage WAVE infrastructure emergency repairs and escalation procedures
• Participate in meetings with customer officials and user groups
• Provide technical recommendations to improve WAVE System performance
• Assist with spare-parts and supplies inventory management
• Identify failure trends, systemic issues, chronic problems, and improvement opportunities
• Coordinate and lead technical resources to resolve open Customer Service Request cases
• Identify process failures and take corrective action

Onsite Smart Connect – WAVE VoIP Engineer

Field Engineer

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems
• Provide technical support for specialized systems and product applications
• Troubleshoot software-driven electronics
• Provision communication system infrastructure and optimize RF and Broadband architecture
• Maintain, optimize, test, and document complex communications systems
• Submit weekly reports of activities and accomplishments
• Install, configure, and maintain computer network systems, including cabling, routers, switches, firewalls, and bridges
• Maintain server hardware/OS and software infrastructure
• Troubleshoot system- and application-related issues
• Work closely with Motorola Solutions customers, subcontractors, sales, engineering, project management, and customer support teams
• Travel internationally and domestically up to 75%–80% of the time

Field Service Technician III – Global Sustainment Program

Account Executive

• Target new logos and lead complex sales efforts to deeply penetrate strategic prospect accounts
• Accurately forecast revenue pipelines while maintaining exceptional Salesforce hygiene and regional visibility
• Understand unique client business goals and design modern security solutions that mitigate risk exposure
• Prepare and demonstrate sophisticated product capabilities, illustrating key technical features, benefits, and applicable use cases
• Elevate customer conversations from immediate point-in-time problems to broader strategic discussions leveraging consulting and lifecycle services
• Work side-by-side with field account teams as an ecosystem SME to secure future business and retire collective regional goals
• Serve as an active conduit between prospects, clients, and internal business units to communicate essential technical enhancements
• Represent the organization at high-profile security conferences, trade shows, and community industry events

Senior Account Executive – Cybersecurity

Analyst

• Responsible for all communication for the Business Service Forecasting team via email and phone
• Input, interpret, and reconcile financial workbooks for various territories
• Oversee processes managing annual growth between $75M and $150M
• Support business and operations functions related to accurate service revenue reconciliation
• Partner with field territories and facilitate audit outputs related to business revenue accuracy
• Investigate disparities, process errors, and systemic problems associated with system and IT issues
• Analyze financial reports, trends, risks, and opportunities, and communicate forecasting and performance information to Territory Leaders, RSMs, CSMs, and SMs
• Develop strategies to improve operational efficiencies, including backup support, workflows, procedures, and performance
• Build and maintain effective working alliances with internal customers and partners
• Initiate problem-solving actions and follow through to resolution
• Schedule weekly team meetings and regular business reviews
• Handle escalated business matters and provide solutions
• Communicate with subcontractors and FSO teams while monitoring business progress to completion
• Distribute watch lists and updated information to the service team for communication with external customers

Service Forecast Analyst

Security Engineer

• Review logs to identify unusual behavior in networks and devices
• Apply cybersecurity knowledge to network, endpoint, forensic, email, and cloud investigations
• Program and write scripts to support cybersecurity analysis and problem solving
• Create and maintain documentation
• Collaborate with IT and business partners to help solve business problems
• Work in the Chicago/Schaumburg office 2 days a week

Cyber Security Intern, Summer 2027

• Manage and execute customer installation activities within agreed project timeframes
• Verify complete system functionality and readiness for software deployment
• Perform software updates, system upgrades, data backup/restoration, and troubleshooting
• Understand public safety customer environments to ensure product security and reliability
• Apply software and IP networking skills to solve problems
• Deliver solutions aligned with existing products, standard interfaces, and predefined procedures
• Follow corporate guidelines and complete required training, including CJIS compliance
• Accurately log billable project hours
• Deploy on-premise hardware and equipment for government and municipal projects
• Travel 50%-75% depending on project and business needs

Mechanical Engineer

• Design and engineer Off-Air (Bi-Directional Amplifier) and Active DAS solutions for various environments
• Conduct site surveys and gather requirements for system design
• Use iBwave Enterprise design software to create detailed design documentation, including building modeling, DAS equipment placement, cable routing, prediction maps, and required compliance reports
• Perform system optimization in iBwave and help resolve performance issues
• Collaborate with Project Managers, Installers, and other DAS stakeholders to ensure successful project execution
• Stay up to date with industry standards and technological advancements in wireless communications
• Provide technical support and documentation for completed projects
• Ensure designs comply with applicable codes and regulations
• Interface, collaborate, and work with MSI Direct Sales and Channel Partners
• Travel to customer sites as needed for troubleshooting, diagnosis, and resolution of DAS coverage issues

Senior In-Building Cellular DAS Design Engineer

• Deliver MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities
• Identify and grow MSI’s role in providing additional services for the customer
• Coordinate service activities and ensure compliance with contracted system services
• Support the Motorola Service Provider in completing maintenance contract Statements of Work
• Document maintenance and management action items
• Determine appropriate actions for system anomalies affecting normal operation
• Maintain comprehensive knowledge of the customer system
• Perform and oversee site maintenance and cleaning
• Execute and supervise infrastructure preventive maintenance
• Conduct emergency infrastructure repairs and follow escalation procedures
• Maintain maintenance and service history records
• Review service information and quality reports from the system database
• Develop and implement Standard Operating Procedures with Motorola management and the customer
• Attend meetings with Motorola management, the customer, and user groups to review performance and resolve technical or operational issues
• Notify appropriate personnel about complex system issues
• Provide system activity, performance, and quality reports
• Support Motorola system upgrades, participate in testing, verify procedures, and document results
• Evaluate operations, equipment capabilities, system usage, and planned changes
• Facilitate adoption of revised support service processes
• Coordinate and oversee third-party vendor site preventive maintenance activities
• Monitor and report system availability metrics monthly
• Communicate user issues as they occur
• Coordinate continuous improvement efforts and develop new measurement metrics
• Monitor PSB/SRN and SER Upgrade Bulletins and communicate updates to the customer, MSS, or FSO
• Prepare briefings for customers, service partners, or Motorola management
• Work with the customer and Motorola Sales AE to formulate future communications requirements
• Review radio communications system upgrade, addition, modification, and improvement recommendations with stakeholders
• Work with Motorola AE to identify new sales opportunities

System Manager III

Business Development Rep

• Analyze US Navy operational priorities and map fleet requirements to tactical radio solutions
• Support technical planning, network configuration, and live-on-the-air execution of field trials, modernizations, and user evaluations
• Collaborate with Applications Engineering using continuous testing and competitive benchmarking data
• Align with Business Development on technical needs and strategic priorities
• Build and present technical demonstrations for maritime operational edge networking
• Provide technical input and review support for RFI/RFP proposal responses
• Conduct market research to identify industry integrations and test end-to-end network architectures
• Support engagement with technical stakeholders across NAVWAR, PEO C4I, NAVAIR/NAVSEA, ONR, and NIWC
• Gather fleet feedback and maritime requirements, translate them into product roadmap inputs, and track engineering progress
• Travel frequently, up to 50%, for field tests, customer meetings, events, and demonstrations

Business Development Engineer, US Navy

• Manage customer contracts and relationships for video solutions, including Vehicle Intelligence product lines
• Ensure contractual obligations and service-level agreements are met
• Provide expertise in video solutions and direct resources to resolve complex customer issues
• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams
• Oversee Servicer Statements of Work and ensure service delivery and SLA compliance
• Serve as primary contact for lifecycle management of video and complementary Motorola ecosystem technologies
• Establish recurring governance meetings for mid-term and long-term planning
• Execute service agreements, deploy field resources, reduce time to resolution, manage cases, and handle escalations
• Maintain service scope according to contracts and clarify customer obligations
• Build trusted service delivery advisor relationships with customers
• Ensure best practices and consistent service levels; drive corrective actions to closure
• Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and execution plans
• Monitor complex service matters, technical implementations, product quality issues, and related activities
• Report technical performance and review open service requests
• Coordinate account teams and technical resources to meet scope, deliverables, and outcomes
• Support end-to-end video solution deployment and quality processes
• Identify up-sell and cross-sell opportunities
• Maintain Customer Support Plans, Servicer Statements of Work, and other operational documents
• Address root causes of repetitive incidents through problem management
• Support contract renewals, including inventory, SOW, CSP, and third-party vendor pricing updates
• Coordinate transition from project implementation to warranty support and service delivery with the Motorola Program Manager
• Remain current on legal and regulatory data-security requirements

Video Systems Manager

General

• Provide advanced technical support for premier Public Safety software solutions
• Investigate and resolve complex, highly escalated system trouble tickets for critical infrastructure customers
• Replicate and diagnose application anomalies in controlled laboratory environments
• Analyze software system architectures to isolate performance bottlenecks and structural instabilities
• Deliver technical knowledge transfer sessions
• Research system behaviors and software deployment methodologies and document resolution guides
• Support junior engineering staff during active deployment cycles
• Interface with public safety administrators via telephone and remote configurations
• Manage critical support infrastructure requests from escalation through verified incident closure
• Formulate detailed root-cause summaries for customer collaboration and operational trust

System Technologist

Account Manager

• Assist banks and finance companies with delinquent auto loans by placing them out for repossession with contracted agents
• Gather, analyze, and evaluate information from court records, credit header data, and people location software
• Use location databases and software packages to locate vehicles subject to repossession
• Work closely with repossession agents to coordinate activities
• Manage the repossession process for bank clients
• Work closely with bank employees
• Proactively monitor accounts and address a variety of issues
• Communicate regularly with banks and field agents

Forwarding Account Representative

• Lead and execute comprehensive security assessments of client information systems
• Analyze cybersecurity documentation, collect evidence, and conduct compliance interviews
• Evaluate compliance with FISMA, NIST RMF, and FedRAMP standards
• Guide cross-functional teams and lead compliance discussions
• Author assessment reports, attestations, and customer-facing compliance documentation
• Perform system and network vulnerability scanning and analysis using automated and manual techniques
• Identify, validate, and apply vulnerability remediations, fix procedures, and risk mitigation strategies
• Apply security engineering expertise to secure architecture, authentication protocols, applied cryptography, and application security
• Engage directly with client stakeholders and provide expert technical guidance
• Mentor team members and support secure cloud architecture design
• Explain cybersecurity concerns and compliance with standards and frameworks to customers
• Perform FedRAMP 20x assessments
• Travel for client engagements as required