Motorola Solutions

Sales Operations Manager

• Audit transaction data, POS feeds, order crediting rules, and CRM records daily
• Identify missing revenue, uncredited orders, and system logic errors before credit finalization
• Reconcile CRM, ERP, and SPM systems to maintain a single source of truth for revenue attainment
• Manage commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations
• Lead financial modeling for quota setting, quota allocation, baseline targets, and proration
• Oversee sales credit assignments, territory mappings, and user roles within SPM and CRM platforms
• Collaborate with HR, Sales Operations, and Compensation teams on onboarding and role changes
• Investigate complex commission disputes and provide data-backed explanations to sales representatives and leadership
• Design, model, track, and audit SPIFF campaigns and manage payout schedules
• Report on campaign ROI to executives
• Identify operational bottlenecks, document SOPs, build Tableau/Excel dashboards, and use generative AI to automate workflows

Senior Sales Operations Analyst – Compensation

Solutions Engineer

• Partner closely with customers and the Sales team to deliver end-to-end solutions
• Own the technical design of solutions for Global Enterprise Strategic Accounts
• Gather technical and voice-of-customer requirements
• Develop solution designs for infrastructure, devices, backhaul, networks, and applications
• Plan deployment, implementation, migration, and/or cutover activities
• Design, develop, maintain, and manage portable Ecosystem demonstration kits tailored to account verticals
• Partner with Sales to deliver customer presentations, demonstrations, and pilots
• Participate in Sales strategy, system integration, and competitive intelligence engagements
• Engage with global Product organizations to support business development, Sales, and customers
• Support mission-critical technologies including communications networks, command and control software, video solutions, business continuity/resiliency, mass notification applications, and cybersecurity

Presales Solutions Engineer

Customer Specialist

• Teach and instruct agency customers/end users and staff on complex software products and services
• Conduct on-site and remote training for Motorola Flex software and designated third-party software
• Present training using classroom methods including lectures, flip charts, and online projection
• Complete department-required reports within set standards
• Manage communication with customer contacts regarding training schedules
• Coordinate customer agency information between trainers
• Operate under supervision from the Customer Education Lead
• Rely on instructions and pre-established guidelines to perform job functions
• Travel over 75% to customer sites in the United States

Customer Education Specialist – Flex

Technician

• Serve as the primary point of contact for customer-initiated support requests via phone, email, chat, and trouble tickets
• Document and resolve first-level technical issues, perform remote troubleshooting, and escalate complex issues
• Liaise between customer end users and Motorola's Service department
• Log and track incidents through resolution using Motorola’s internal ticketing system
• Engage vendor support and escalate to senior personnel as needed
• Provide light training and suggest improvements to How-To guides, FAQs, KB articles, and instructional content
• Troubleshoot Avigilon Video Management System software and application issues
• Perform remote repairs including password resets, camera name adjustments, and image setting calibrations
• Communicate status and resolution updates to customers and the internal Service team
• Assist field resources with onboarding net-new and replacement devices, including VMS connectivity verification, baseline configuration, and camera point-and-aiming
• Escalate critical service issues and maintain communication during high-priority incidents
• Perform system health checks, camera inspections, ad hoc reporting, and asset audits
• Diagnose field equipment including cameras, encoders, network switches, and media converters
• Assist with customer account provisioning, user permissions, roles, credentials, and access issues
• Collaborate with design engineers, field technicians, project managers, and technical groups
• Attend standups, technical project engagements, team meetings, and training sessions

Service Delivery Technician – Fixed Video

• Own CRM account management, routine reporting cadences, pipeline health oversight, and revenue forecasting support
• Enforce CRM data integrity and hygiene by validating deal stages, close dates, opportunity fields, and naming standards
• Partner with sales management to observe deal progression, identify funnel bottlenecks, and track close-quarter commitments
• Aggregate and analyze weekly forecasting data across regional teams for forecast review cadences
• Design, build, and maintain Salesforce reports, list views, and dashboards
• Manage, automate, and distribute recurring weekly operational reports on order and revenue metrics
• Develop scalable Tableau dashboards tracking operational KPIs, pipeline velocity, win/loss metrics, and historical performance trends
• Oversee account list updates, territory assignments, and account transfers during organizational transitions and new-hire onboarding
• Create SOPs, quick-reference guides, and tools training to improve sales representative productivity
• Investigate and resolve payout inquiries, split-credit adjustments, and quota-crediting questions through data-backed reconciliation
• Serve as a key business partner to regional sales leaders, field teams, and frontline representatives

Senior Sales Operations Analyst

Sales

• Drive market share growth and net-new account development across SE Wisconsin, including Milwaukee and Madison
• Serve as the primary point of contact and report to the Regional Sales Director
• Hunt for new logos, manage the sales pipeline, and deploy go-to-market sales strategies with Channel Partners
• Drive new logo acquisition and business development with commercial-sector end-users
• Prospect daily through in-person outreach, digital tools, and industry events
• Lead local engagement strategies, field events, product roadshows, and community touchpoints
• Position the Avigilon physical security and video portfolio to solve customer security challenges
• Advise customers and channel partners, delivering product demonstrations and executive-level presentations
• Partner with marketing, channel management, and sales engineering teams to optimize engagement and win deals
• Own the full sales cycle from opportunity discovery and qualification through closure
• Deliver weekly, monthly, and quarterly revenue forecasts in Salesforce
• Align local market activities with Motorola Solutions’ go-to-market strategy to expand market penetration

Channel Sales Executive

Security Analyst

• Support the organization’s compliance with regulatory, statutory, contractual, and internal security requirements
• Maintain information security policies, standards, and guidelines
• Participate in audits and assessments to identify compliance gaps
• Partner with Legal on contract updates needed to maintain compliance and risk posture
• Participate in risk assessments and assist teams with remediating compliance gaps
• Track and manage risk exceptions with appropriate documentation and approvals
• Support internal, external, regulatory, client security, and third-party audits
• Prepare and provide evidence demonstrating compliance
• Monitor audit findings and corrective actions
• Facilitate management updates with ISO ISPMS Leads
• Stay informed about regulatory changes and industry trends
• Recommend and implement compliance program improvements
• Support security and compliance tools, processes, and frameworks
• Contribute to risk mitigation through Threat Modeling results and Post-Security Reviews
• Maintain security operations documents, including Incident Response Plans, runbooks, Incident Management, and Business Continuity/Disaster Recovery plans
• Coordinate and review penetration testing results
• Support the Information Security strategy and roadmap
• Track and report compliance with international regulations such as the EU CRA and EU Radio Equipment Directive
• Maintain and update the organizational Risk Register

Senior Information Security Compliance Analyst

Customer Advocate

• Manage a portfolio of customers within an assigned region under the guidance of the Senior Manager, Regional Customer Success
• Reduce time to first value for new deployments
• Move customers through increasingly advanced usage tiers
• Identify risks to adoption and retention and drive mitigation plans
• Surface expansion and cross-sell opportunities based on usage and outcomes
• Build and maintain trusted relationships with operational leadership and end users
• Lead onboarding, QBRs/EBRs, health checks, and other regular customer touchpoints
• Align configurations with customers’ operational goals and workflows
• Drive adoption of licensed features and mission-critical workflows
• Guide customers from basic use to advanced, integrated workflows using a “Good-Better-Best” framework
• Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices
• Define success criteria, baselines, and measurable outcomes with customers
• Document and communicate customer success stories and operational improvements
• Monitor account health using adoption, license activation, utilization, and customer feedback data
• Identify churn risks and execute mitigation plans with internal teams
• Capture and escalate customer issues, blockers, and product gaps to Support, Product, and Deployment
• Collaborate with Sales, Deployment, Product Activation, and Support from deployment through renewal
• Provide structured customer feedback to Product and Sales
• Support renewal and expansion cycles with adoption insights, success stories, and risk assessments

Customer Success Advocate

Field Engineer

• Provide high-level technical support, optimization, and documentation for specialized communications systems
• Troubleshoot software-driven electronics and optimize RF and Broadband architectures
• Work with legacy analog, advanced digital P25, and data infrastructure technologies
• Program, configure, optimize, test, and document complex communications systems
• Develop and implement solutions for difficult technical challenges during system implementation, upgrades, or support activities
• Perform preventative maintenance routines, trend analysis, and meticulous documentation
• Submit comprehensive weekly reports detailing activities and accomplishments
• Install, configure, and maintain computer networks, including cabling, routers, switches, firewalls, and bridges
• Install server hardware, operating systems, and software infrastructure; troubleshoot system and application issues
• Support Public Safety customers across the T5 South territory, primarily on Missouri projects
• Travel over 75% to support customers in Missouri, Illinois, Nebraska, Kansas, Kentucky, Indiana, and Iowa

Account Manager

• Assist banks and finance companies with delinquent auto loans by placing them out for repossession with contracted agents
• Communicate regularly with banks and repossession agents
• Gather, analyze, and evaluate information from court records, credit header data, and people location software
• Use location databases and software packages to locate vehicles subject to repossession
• Work closely with repossession agents to coordinate activities
• Manage the repossession process for bank clients
• Work closely with bank employees
• Proactively monitor accounts and address a variety of issues
• Interact with business clients via phone and email

Forwarding Account Representative

Business Development Rep

• Analyze US Army operational priorities and map field requirements to tactical radio solutions
• Support technical planning, network configuration, and live-on-the-air execution of field trials, modernizations, and user evaluations
• Collaborate with Applications Engineering on continuous testing and competitive benchmarking
• Align with Business Development on technical needs and strategic priorities
• Build and present technical demonstrations for tactical edge networking
• Contribute technical input and review support for RFI/RFP proposal responses
• Perform market research to identify industry integrations and test end-to-end network architectures
• Engage with technical stakeholders across Army program offices, S&T leads, Army Futures Command, and research centers
• Gather field feedback and operational requirements, translate them into product roadmap inputs, and track engineering progress
• Travel frequently, up to 50%, for field tests, customer meetings, events, and demonstrations
• Perform other related duties as assigned

Business Development Engineer

Technical Program Manager

• Lead end-to-end delivery of complex programs across hardware, embedded software, cloud, and mobile teams
• Translate business strategy into actionable technical milestones and execution plans
• Identify technical bottlenecks, resource constraints, and cross-functional dependencies
• Develop mitigation strategies to keep programs on track
• Participate in architectural discussions and resolve technical hurdles
• Help teams make trade-offs between scope, schedule, and technical debt
• Provide transparent, data-driven updates to executive leadership
• Serve as the single source of truth for program health, budget, and timelines
• Improve the VS&A engineering execution model
• Implement Agile, Waterfall, or Hybrid methodology best practices
• Report directly to the Sr. Director of Software Engineering for the Avigilon Unity portfolio

Principal Technical Program Manager

Analyst

• Manage critical customer accounts throughout their recovery lifecycle
• Drive account recovery lifecycles and identify accounts at risk
• Serve as the primary point of contact for key customers
• Monitor daily escalations and establish reportable information-sharing structures
• Evaluate deployment readiness and product stability
• Lead technical action planning based on customer feedback
• Facilitate recurring syncs for internal and external stakeholders
• Coordinate with engineering, sales, support, and product management teams
• Maintain detailed account records and action plans
• Train and delegate tasks to support agents
• Drive process and tooling enhancements that scale the function
• Collaborate across support, engineering, sales, and product management to resolve high-stakes issues

Hypercare Analyst

• Perform patching operations for the global Navy ELMR ASTRO enterprise
• Administer local and remote updates across Windows clients and servers, RHEL servers, McAfee AV, and SQL databases
• Support EURAFCENT system and network sustainment activities
• Submit weekly activity and accomplishment reports to leadership
• Implement system and security patch updates provided by the Motorola Solutions ASTRO Security Update Service
• Diagnose and troubleshoot patching-related issues on an Enterprise Land Mobile Radio network
• Assist Master Site FSTs and Engineering teams with daily maintenance across master sites, dispatch sites, and RF sites
• Travel up to 25% annually to support enterprise system maintenance and regional patching efforts
• Work 100% on-site at a specific U.S. Military Base supported under the SOFA, including locations such as Sigonella, Catania, and Naples, Italy

Field Service Technician – Navy ELMR Patching

Technical Customer Success

• Oversee team operations and report key support health metrics to senior leadership
• Integrate forward-looking support methodologies such as Knowledge-Centered Support, Collaborative Support, and Community Engagement
• Act as the executive point of contact for customer satisfaction trends and business operational health
• Serve as the final escalation point for client and internal technical support issues
• Partner with Product and Engineering teams to establish software quality tracking programs
• Drive cross-functional and new product training programs for support team members
• Empower a high-performing team to deliver exceptional service while scaling internal operations
• Connect technical support with cross-functional teams so customer feedback influences the product roadmap