Navy Federal Credit Union

Data Scientist

• Design, develop, and evaluate routine predictive models and algorithms
• Analyze and interpret data results with limited complexity
• Develop and code routine software programs, algorithms, and automated processes
• Use modeling and trend analysis to analyze patterns
• Support and participate in team projects and initiatives
• Document and present findings using effective written and verbal communication
• Provide analytical insights using machine learning, programming, data modeling, and advanced mathematics
• Recognize patterns and identify opportunities to drive organizational impact

Associate Data Scientist

General

• Control past-due mortgage and equity delinquencies of 31+ days by reviewing account data, contacting members, and reviewing or documenting financial situations
• Ensure required collection, breach, state/regulatory, and investor notifications are sent
• Maintain accurate notes and contact histories for member interactions and account actions
• Record, track, and report member concerns to management
• Document member arrangements, delinquency reasons, and foreclosure alternatives in the collection system
• Track and update database action items
• Collect, prepare, and maintain data for analysis, reports, and reference
• Perform manager share transfers for amounts within authorized limits
• Obtain detailed financial information and offer solutions and alternatives to bankruptcy or charge-off
• Counsel delinquent members and use payment options and loss-mitigation tools to cure delinquency
• Analyze, research, and resolve account and loan problems and discrepancies
• Initiate corrective action to ensure complete and accurate account documentation
• Respond to inquiries and offer solutions to members, business units, and external organizations
• Communicate external loss-mitigation options, including Making Home Affordable programs such as HARP
• Offer repayment plans, promises-to-pay, forbearance, modifications, and deferral programs
• Explain short sales, deeds-in-lieu, foreclosure, and other property relinquishment options
• Mentor, train, guide, and assist team members
• Research, synthesize, and present data, conclusions, and recommendations to management and team members
• Perform other related duties as assigned

Mortgage Specialist III

Product Analyst

• Partner with stakeholders, product leadership, engineers, operations, security partners, and vendors to gather, clarify, document, and prioritize requirements
• Coordinate projects and cross-team initiatives from intake through implementation
• Support vulnerability management, remediation plans, risk documentation, closure validation, and status reporting
• Coordinate SDLC and release-management activities, upgrades, CI/CD alignment, decommissioning, and production implementation
• Support change management, incident and problem management, disaster recovery, audit support, security controls, and operational readiness
• Translate business processes, customer journeys, operational needs, and control requirements into technical concepts, process flows, user stories, features, acceptance criteria, and implementation plans
• Develop and maintain product and operational documentation, runbooks, continuity plans, decision records, reporting, and executive-ready status updates
• Communicate complex technical information in clear business language and report progress, risks, decisions, and blockers
• Participate in after-hours or 24/7 support coverage for critical incidents, releases, or production events as required
• Provide guidance to team members and standardize analysis, documentation, and delivery practices
• Perform other related duties as assigned

Senior Technology Product Analyst – Member IAM/CIAM

Business Operations

• Manage day-to-day operations of the Business Process Optimization team and ensure timely delivery of initiatives
• Translate business needs into actionable optimization and process improvement plans
• Oversee execution of moderately complex projects and initiatives
• Ensure process documentation, reporting, and compliance with standards
• Develop business cases and ROI models for process investments
• Define and track value metrics for process improvement projects
• Support development and implementation of automation and efficiency tools
• Monitor team performance and provide coaching and feedback
• Collaborate with cross-functional partners to identify improvement opportunities
• Track and report project progress, risks, and outcomes
• Promote continuous improvement and knowledge sharing
• Support resource planning and team development
• Facilitate workshops and working sessions to identify pain points and co-create solutions
• Conduct post-implementation reviews
• Perform other duties as assigned

Manager I, Business Process Optimization

Technical Program Manager

• Provide overall leadership to large strategic projects or programs
• Manage projects from inception through implementation
• Lead planning, scheduling, budgeting and resourcing
• Identify risk exposure and remediation of non-compliance
• Create project plans with objectives, tasks, accountabilities, timelines and budgets
• Assess project performance, skills requirements and client needs
• Provide technical expertise on current and emerging technologies, trends and practices
• Plan, develop and implement standards, communications, programs and services
• Forecast initiatives against strategic plan goals and assess performance
• Lead large, advanced multidisciplinary projects and initiatives with significant business risk and impact
• Review deliverables for quality, accuracy and policy compliance
• Ensure deliverables meet customer expectations, timelines and budget constraints
• Monitor KPIs and recommend or execute change management techniques
• Select and manage vendors and contracts, including development, monitoring and issue resolution
• Build relationships with technical and non-technical stakeholders
• Analyze existing processes and key controls and identify future trends or standards
• Identify and resolve operational and performance gaps and implement improvements
• Ensure compliance with applicable federal, state and industry laws, regulations and guidelines
• Perform other duties as assigned

Technical Program Manager, Contact Center Operations

Operations

• Assist with developing branch strategy, establishing priorities and setting goals
• Manage and direct mortgage loan operations to meet production goals, service level agreements and corporate objectives
• Monitor the work environment and allocate resources to ensure adequate staffing
• Conduct benchmarking and trend analysis to drive continuous improvement, enhance member experience, generate revenue, minimize financial risk and improve operational efficiency
• Identify and resolve operational and performance gaps; recommend and implement changes
• Develop, recommend, implement and communicate loan program and product changes
• Analyze loan risk according to investor standards and desktop underwriter requirements
• Identify discrepancies and errors and direct staff action
• Investigate escalated member inquiries and complaints
• Guide staff on member matters, processing, policy, account management, underwriting and closing functions
• Ensure compliance with applicable laws, regulations and NFCU, NCUA and CFPB policies
• Monitor regulatory changes and coordinate implementation plans
• Perform quality control audits
• Address internal and external audit questions and findings
• Collaborate with business units to improve procedures and resolve problems
• Provide management reports and comparative analyses; identify trends and recommend changes
• Lead or represent the branch in change management, cross-functional initiatives and organizational projects
• Oversee and provide staff training and development
• Supervise, select, mentor, counsel and evaluate employees
• Establish performance goals and priorities
• Provide input to annual budget requirements
• Act as Manager in the incumbent’s absence
• Perform other duties as assigned

Assistant Manager, Mortgage Loan Operations – Processing

SDET

• Lead or co-lead quality engineering and software testing teams
• Plan and execute systems integration, regression, functional, API, AI, and end-to-end testing
• Test complex and moderately integrated systems for compliance with business requirements and Navy Federal standards
• Create complex test plans and analyze functional and technical requirements
• Create, execute, update, and automate manual and automated test cases
• Collect and archive auditable test evidence and documentation
• Manage defects, perform root-cause analysis, and prioritize solutions with business stakeholders
• Develop test automation with DevSecOps using the NFCU Test Automation Low Code Framework
• Integrate test artifacts into Azure DevOps and comply with CI/CD standards
• Analyze test results and present recommendations, risks, alternatives, conclusions, and downstream impacts
• Coordinate System Integration and End-to-End testing
• Participate in Scrum and SAFe SDLC activities, project sizing, estimation, and team meetings
• Serve as a subject matter expert, coach, and mentor to peers and team members
• Identify process and technology improvement opportunities and recommend testing practice optimizations
• Collaborate with developers, business partners, peers, and stakeholders to satisfy business needs

Principal Test Engineer

Business Intelligence Developer

• Create and update moderately complex reports and dashboards
• Identify and analyze trends or patterns and prepare ongoing reports and data visualizations to support business decisions
• Contribute to reports showing key performance indicators, areas for operational improvement, and root cause analysis
• Lead the Annual Financial Plan process, including budget development, forecasting, financial performance monitoring, variance analysis, and leadership reporting
• Analyze product, operational, and vendor expenses to identify cost drivers and support financial planning
• Develop insights connecting operational performance and product adoption to financial outcomes and strategic objectives
• Communicate findings and insights to peers and mid-level management
• Create report and analysis specifications based on business needs and available data elements
• Collaborate with team members and participate in team projects and initiatives

Business Intelligence Analyst – Financial Reporting, Forecasting Experience Preferred

Mortgage Loan Officer

• Assist Loan Officers with loan documentation and review efforts throughout the mortgage loan application process
• Ensure required application information is included, including documentation, assets, income, and liabilities
• Review loan application packages for completeness, data integrity, accuracy, fraud indicators, and inconsistencies
• Review moderately complex files, identify issues, and determine solutions before credit review or processing
• Ensure loan documentation is properly executed in accordance with legal, regulatory, and Navy Federal policy standards
• Prepare complete and accurate file submissions for underwriting review, including verification documentation, loan files, loan packages, credit reports, tax filings, and title requests
• Review documentation for discrepancies, omissions, and income calculations; coordinate with members to verify and update information
• Follow up and respond to member and internal inquiries
• Screen and make calls and provide mortgage origination support as needed
• Resolve moderately complex member service inquiries, requests, and problems
• Maintain compliance with applicable federal and state laws, regulations, and Navy Federal policies and procedures
• Perform other duties as assigned

Mortgage Loan Officer Assistant

Application Engineer

• Lead current and upcoming integrations of the ALS module with various product technologies
• Define application design and delivery using a Service Oriented Architecture paradigm
• Drive system requirements, specifications, input/output processes, and working parameters using systems engineering best practices
• Lead development workstreams for compliant platforms
• Perform systems analysis, design, development, integration, enhancement, deployment, and application support
• Lead deployment of new modules, upgrades, and fixes
• Define, develop, or modify software application modules or enterprise-wide software systems
• Implement integration plans and coordinate with testing teams for integration testing
• Prepare and present functional design specifications and project process flows
• Research, evaluate, recommend, and implement technology aligned with business needs
• Plan how new systems will be built and integrated across the IT ecosystem
• Install, maintain, and configure infrastructure applications and systems
• Create and manage technical specifications throughout the solution lifecycle
• Review solutions for alignment with customer objectives, organizational guidelines, benchmarks, and industry best practices
• Establish knowledge-management and knowledge-sharing structures, processes, and governance
• Create operational artifacts, runbooks, and service-level-agreement documents for Cloud Data Platform services and products
• Advise on specialized or unique engineering requirements
• Participate in creating complete systems involving clients, servers, network, and databases
• Provide technical direction, leadership, coaching, and mentoring to other engineers
• Identify design, quality, or operational problems and initiate corrective action
• Maintain expertise in network and computer hardware/software interconnection and interfacing
• Identify opportunities to mitigate risk and improve performance and functionality
• Drive system testing, including evaluation, verification, and validation
• Provide technical expertise on current and emerging technologies, trends, and practices

Senior Application Engineer – FIS Systematics, ALS

Engineer

• Shape enterprise ART vision and strategy
• Develop ART governance frameworks and lead high-impact programs
• Identify Risk Management Planning at the Enterprise level
• Lead Agile transformation at scale across departments
• Represent the organization in industry forums and Agile communities
• Mentor other RTEs and Agile leaders
• Influence investment decisions in Agile tools and practices
• Drive innovation and adoption of emerging Agile methodologies
• May perform other duties as assigned

Senior Principal Release Train Engineer

Supervisor

• Supervise and direct operations to meet production goals, service level agreements, and corporate objectives
• Identify and drive change strategies to improve departmental efficiencies
• Collaborate with staff and processing/closing teams to close purchase and refinance loans expeditiously with appropriate documentation
• Review and evaluate mortgage loan applications for viability and compliance; perform file audits as needed
• Review loan files for closing costs and initial loan rate/point structure accuracy
• Audit SLA compliance, accuracy, and documentation completion for Green Light transfer to the PC team
• Provide direction on complex, unique, or unusual loans
• Resolve escalated member issues and problems
• Train team members and peers on functional processes and procedures
• Ensure compliance with documentation and disclosure requirements
• Resolve issues with closing attorneys/agents, realtors, and related parties
• Distribute updates on loan program, automated system, underwriting, and documentation changes
• Analyze policy, procedure, and product changes and determine section impact
• Monitor daily production reports and adjust assignments to workload
• Assist with marketing and promotional activities for members and real estate professionals
• Act as Manager during the incumbent's absence
• Supervise, coach, counsel, and document employee performance
• Prepare, conduct, and review performance appraisals
• Lead recruiting for new section team members
• Ensure compliance with HR policies and procedures
• Direct staff training, provide feedback, and evaluate training effectiveness
• Provide input on annual financial plan budget requirements
• Identify operational issues and recommend improvements
• Perform other duties as assigned

Supervisor, Mortgage Origination

Director

• Develop and direct a multi-segment employer brand strategy aligned to enterprise priorities
• Translate Navy Federal’s Employer Value Proposition into targeted, scalable activation across priority talent markets
• Ensure consistency, credibility, and differentiation across candidate and employee touchpoints
• Design and oversee campaigns aligned to hiring needs, workforce planning, and market dynamics
• Integrate talent acquisition programs into a cohesive brand and engagement ecosystem
• Evaluate and optimize job boards, sourcing channels, media investments, and employer brand vendors using performance benchmarks and ROI
• Establish executive-level reporting, dashboards, and insights connecting brand activity to funnel metrics, cost efficiency, and quality-of-hire outcomes
• Define and operationalize employer brand and campaign performance metrics
• Partner with Corporate Marketing, HR Business Partners, Strategic Workforce Planning, and Talent Acquisition
• Ensure employer brand is reflected across interview processes, candidate communications, and hiring experiences
• Incorporate fraud-awareness and candidate-protection messaging into external brand channels where appropriate
• Lead, prioritize, and provide feedback to direct reports and interdisciplinary teams
• Cultivate employer-brand ambassadorship and advocacy
• Develop team leadership capability and foster psychological safety, ownership, continuous learning, upskilling, development, and career growth

Director, Strategic Employer Brand Programs

Product Manager

• Plan, execute, and manage technical projects from initiation to completion
• Develop and maintain project plans, schedules, budgets, and resource allocations
• Collaborate with engineering, product, and IT teams to define project scope, goals, and deliverables
• Identify and oversee risks, dependencies, and technical challenges
• Translate business requirements into technical solutions for stakeholders
• Implement and enforce agile methodologies, Scrum, and project management procedures
• Monitor project progress, track key metrics, and ensure timely milestone delivery
• Oversee technical documentation, system requirements, and quality assurance processes
• Ensure stable and effective operation of assigned products and services
• Manage operational issues, risks, service performance, and continuous improvement initiatives
• Ensure compliance with security policies, data governance, and industry best practices
• Foster collaboration, communication, and problem-solving among team members and stakeholders
• Lead, coach, and develop team members while managing performance and aligning goals to department priorities
• Perform other related duties as assigned

Manager I, Technical Product Management

Systems Engineer

• Support maintenance of IT and enterprise-class security applications and systems
• Troubleshoot Linux and/or Windows server operating systems and enterprise applications
• Deploy, optimize, and maintain enterprise security applications across on-premises, SaaS, and IaaS environments
• Remediate vulnerabilities and maintain platform stability through monitoring, patching, and administration
• Deploy and configure SaaS enterprise applications
• Deploy AI, Agentic, and ML/LLM solutions to address modern security threats
• Create and maintain internal engineering documentation
• Renew and update TLS certificates on appliances and enterprise applications
• Respond to audit and enterprise hardening requests
• Update stories and subtasks for work in flight
• Participate in daily operations briefings
• Monitor daily ticket queues and assign incidents/work as required
• Perform quarterly access reviews
• Participate in on-call and after-hours rotation
• Collaborate with the Platform Engineering manager and Information Security teams