Option Care Health

Human Resources

• Lead, develop, and oversee the Employee Relations team
• Ensure consistent application of policies, processes, and best practices
• Manage complex and high-risk employee relations cases, including investigations into workplace conflicts, discrimination, harassment, and policy violations
• Provide expert guidance to HR directors, business partners, and leadership on employee relations issues, conflict resolution, and performance management strategies
• Ensure compliance with federal, state, and local employment laws and company policies
• Oversee and analyze employee relations data, create monthly reports, and identify workplace trends
• Collaborate with HR Directors, business partners, and business leaders to develop and implement solutions for employee relations challenges
• Serve as a key advisor in high-level coaching and counseling for performance management and conflict resolution
• Design and deliver training programs for managers and employees on workplace policies, ethics, performance management, and dispute resolution
• Partner with legal counsel and HR leadership on complex ER matters, terminations, and policy development
• Contribute to the overall HR strategy by aligning ER initiatives with business priorities and workforce optimization efforts
• Supervise team-related activities, including hiring, promotions, pay increases, scheduling, performance reviews, and discipline

Senior Manager, Employee Relations

• Review and resolve sensitive employee concerns and investigations, including workplace interpersonal conflict, employee complaints, ethics reports, and allegations of harassment, discrimination, and retaliation
• Identify and address employee relations issues and advise business leaders on policy violations, performance management, disability and leave management, conflict resolution, disciplinary actions, and significant organizational risks
• Review, edit, and approve constructive disciplinary actions and performance improvement plans in Workday
• Prepare independent investigation summaries for internal and external stakeholders to close out employee relations cases
• Support and guide leaders addressing team member behavior and performance concerns
• Maintain electronic organization practices for retention and retrieval of investigation materials
• Assist with policies and procedures to enhance the organization’s capacity to handle employee relations matters and comply with federal and state labor laws
• Explain company policies, rules, regulations, and laws to workers and advise on compliance
• Review annual team member MVR and background check violations for resolution
• Review PHI and privacy incidents received from the Compliance Office for corrective action
• Consult with Legal Counsel on employee relations issues and attend mediations and depositions as needed
• Conduct exit interviews
• Manage metrics and report employee relations activity to management
• No supervisory responsibilities

Employee Relations Specialist

Patient Scheduler

• Ensures appropriate staffing is arranged for all patient care.
• Coordinates, monitors and schedules patient care across all clinical areas.
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Interprets physician’s orders and schedules according to orders.
• Completes tasks and runs reports in required platforms.
• Coordinates scheduling needs with staffing availability.
• Ensures management is aware of staffing needs and requirements.
• Facilitates patient complaints or issues to the appropriate department.
• May perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Safeguards the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned.

Nurse

• Initiate, develop, and implement intermediate nursing plans of care and treatments
• Evaluate patient progress toward care goals and modify treatment plans in response to patient status or physician orders
• Provide direct patient care in patients’ homes or alternate infusion suites
• Perform treatments and administer medications
• Educate patients and families/caregivers using a patient-centered approach
• Assess patient needs and physical status during skilled visits
• Obtain and clarify physician orders and promptly inform physicians of significant changes
• Provide training and mentorship to Infusion Nurse I team members as needed
• Communicate with clinical teams, medical providers, patients, and families to facilitate continuity of care
• Prepare real-time clinical documentation and submit nursing documentation within established timelines
• Coordinate discharge planning and prepare discharge summaries
• Comply with agency operations, company policies, professional standards, regulations, and accreditation standards
• Use computers and automation technologies to validate treatment orders, communicate care, and follow assigned visit schedules
• Respond to patient requests and initiate emergency procedures as necessary
• Safeguard confidential patient and proprietary information, including HIPAA compliance
• Explain the company’s services and related financial obligations to patients
• Complete required training, in-services, and continuing education
• Provide oversight and coordination of paraprofessionals in the home setting
• Participate in multidisciplinary team conferences and precept, train, and mentor other nurses
• Participate in nursing department on-call responsibilities
• Insert PICC/Midlines per physician order, if applicable
• Troubleshoot and declot obstructed central line catheters, if applicable
• Monitor PICC/Midlines and educate patients on line infection prevention and routine care, if applicable
• Perform other related duties as directed by the supervisor

Infusion Nurse II

• Perform insurance verification of benefit coverage on all patient insurance plans for each service
• Obtain and document coinsurance, copays, deductibles, authorization requirements, and related information
• Create documentation required to service patients per policy and payer guidelines
• Determine estimated patient financial responsibility using insurance verification information and payer contracts or self-pay guidelines
• Obtain initial authorization before admitting patients for services requiring authorization
• Obtain reauthorization as necessary
• Review physician orders from pharmacy to determine whether authorization is required for therapy changes or additions

Patient Benefits Specialist

General

• Engage with patients, referral sources, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Create, communicate, and obtain all required documentation for new referrals.
• Secure patients’ upfront payment, including identifying payment avenues and directing patients to financial assistance programs.
• Support activities needed to ensure clean claims on hold and denial management, including following up on missing paperwork.
• Assist the Patient Registration Supervisor and Manager with special assignments as needed.
• Facilitate new patients’ transition to Option Care Health services and home/AIS care.
• Prepare patients for Option Care Health services in conjunction with Sales.

Patient Registration Specialist

Patient Access Specialist

• Supports patients referred to Option Care Health to receive Infusion Services by coordinating referrals, intake documentation, and cross-functional communication
• Partners with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy
• Engages with patients, referral sources, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery
• Creates, communicates, and obtains all required documentation for new referrals
• Secures patients’ upfront payment and directs patients to financial assistance programs where needed
• Supports activities to ensure clean claims on hold and denial management, including following up on missing paperwork
• Assists Supervisor and Manager with special assignments as needed
• May perform other duties as assigned

Patient Access / Patient Registration Specialist

• Coordinate and provide intermediate direct patient care to patients in the Ambulatory Infusion Clinic
• Initiate, develop, and implement intermediate nursing plans of care and evaluate patient progress
• Organize and participate in direct patient care, perform treatments, administer medications, and educate patients and families/caregivers
• Modify treatment plans in response to changing patient status or physician orders
• Assess patient needs and physical status during skilled visits
• Obtain and clarify physician orders and inform physicians of significant patient condition changes
• Teach patients and families/caregivers to achieve independence with prescribed therapy and care needs
• Communicate with clinical teams, medical providers, patients, and families/caregivers to facilitate continuity of care
• Prepare real-time clinical documentation and submit it within established timelines
• Comply with agency operations, company policies, professional standards, regulations, and accreditation standards
• Use computers and automation technologies to validate treatment orders and document care
• Respond to patient requests and initiate emergency procedures as necessary
• Safeguard confidential patient and proprietary information in accordance with HIPAA
• Explain Option Care's services and related financial obligations to patients
• Provide oversight and coordination of paraprofessionals in home settings
• Participate in multidisciplinary conferences and precept, train, and mentor other nurses as assigned
• Participate in nursing department on-call responsibilities
• Perform other related duties as directed by the supervisor

Infusion Nurse

Pharmacist

• Perform warehouse functions including assembling and packaging deliveries, inventory rotation and patient-information data entry
• Manage efficient and timely delivery of medication and supplies to patient homes, ambulatory infusion suites or other service sites
• Assist with ordering, receiving and stocking incoming shipments
• Develop positive working rapport with courier services and understand delivery protocols, response times, after-hours service and regulatory requirements
• Maintain assigned vehicle and develop alternate delivery plans for breakdowns when applicable
• Gather and check compounding materials before clean-room entry
• Compound sterile preparations as needed
• Check final products for particulate matter and container integrity before pharmacist review
• Label compounded sterile preparations when state regulations permit
• Check ancillary supplies and pick/pack supplies
• Develop delivery zones and coordinate with customer service, Pharmacy and Pharmacy Technicians to prioritize schedules and meet delivery commitments
• Track delivery-ticket lead time and cost per delivery
• Maintain safe warehouse operations and facilitate efficient workflow and inventory stocking
• Assist in orienting new warehouse team members
• Participate in inventory counts and final reporting
• Assemble and prepare patient deliveries
• Receive and stock incoming orders
• Perform routine maintenance, testing and cleaning of returned equipment
• Perform inventory control, rotate stock and report shortages
• Compile ordered medication, supplies, equipment and documentation accurately, obtaining supervisory accuracy checks
• Adhere to company policies, procedures, performance programs and internal controls
• Report deficiencies in internal controls
• Perform other duties as assigned

Warehouse Pharmacy Technician

• Research, identify, and allocate all payments
• Post and distribute cash accurately and within required time frames
• Post all payments and denials received from lock box into the system
• Balance daily cash receipts against lock box totals and submit to the Reimbursement Manager for approval
• Complete the Cash Reconciliation daily and make all entries into KIS
• Run accounts receivable reports for month-end reporting
• Review Cash Reconciliation and KIS entries
• Run reports as needed or requested for the Reimbursement Manager
• Identify and immediately report bad debt, billing, collection, payer/insurance, or patient issues that could impact accounts receivable
• Conform to applicable internal controls and compliance requirements

Cash Application Specialist

• Coordinate and provide intermediate direct patient care in patients’ homes or alternate infusion suites under a physician’s plan of care
• Initiate, develop, implement, and evaluate intermediate nursing plans of care
• Perform treatments, administer medications, and educate patients and families/caregivers
• Modify treatment plans in response to changing patient status or physician orders
• Assess patient needs and physical status during skilled visits
• Obtain and clarify physician orders and promptly inform physicians of significant patient-condition changes
• Provide training and mentorship to Infusion Nurse I staff as needed
• Teach patients and families to independently manage prescribed therapy and care needs
• Communicate with clinical teams, medical providers, patients, and caregivers to ensure continuity of care
• Prepare and submit real-time clinical documentation
• Coordinate discharge planning and prepare discharge summaries
• Comply with agency policies, professional standards, regulations, and accreditation standards
• Use computers and automation technologies to validate orders, document care, and follow assigned visit schedules
• Respond to patient requests and initiate emergency procedures when necessary
• Safeguard confidential patient and proprietary information in accordance with HIPAA
• Explain Option Care services and related financial obligations to patients
• Complete required training and continuing education to maintain competency and licensure
• Provide oversight and coordination of paraprofessionals and act as Supervisor when applicable
• Participate in multidisciplinary conferences, precepting, training, mentoring, and nursing on-call responsibilities
• Insert PICC/Midlines and troubleshoot or declot obstructed central-line catheters when applicable
• Monitor PICC/Midlines and educate patients on infection prevention and routine care

Home Infusion Nurse

• Assist the pharmacist with preparation and dispensing of medications and supplies in accordance with company policies, procedures, state regulations, and standards.
• Accurately compound medications.
• Perform basic pharmaceutical calculations to obtain correct medication dosages.
• Review and inspect compounded and packaged medications to help ensure quality standards.
• Ensure all compounding and packaging is inspected and approved by a licensed pharmacist.
• Clean and sanitize pharmacy surfaces and laminar flow hoods.
• Calibrate equipment for accurate functioning.
• Record and maintain pharmacy temperature and cleaning logs.
• Train and mentor Compounding Technician I employees.
• Perform other duties as assigned.

Compounding Pharmacy Technician II

• Initiates, develops, and implements intermediate nursing plan of care treatments and evaluates patient progress
• Organizes and participates in direct patient care, performs treatments, administers medications, and educates patients and families/caregivers
• Modifies treatment plans in response to changing patient status or physician orders
• Assesses patient needs and physical status at each skilled visit
• Obtains and clarifies physician orders and informs physicians of significant changes
• Provides training and mentorship to Infusion Nurse I’s
• Teaches patients and families to achieve independence with prescribed therapy and care needs
• Communicates with clinical teams, medical providers, patients, and caregivers to facilitate continuity of care
• Prepares real-time clinical documentation and submits it within established timelines
• Coordinates discharge planning and prepares discharge summaries
• Complies with agency operations, policies, professional standards, regulations, and accreditation standards
• Uses computers and automation technologies to validate treatment orders, communicate care provided, and follow assigned visit schedules
• Responds to patient requests and initiates emergency procedures as necessary
• Safeguards confidential patient and proprietary information in accordance with HIPAA
• Explains Option Care’s services and related financial obligations to patients
• Completes training, in-services, and continuing education
• Provides oversight and coordination of paraprofessionals and may act as Supervisor when applicable
• Participates in multidisciplinary conferences, precepting, training, mentoring, and nursing department on-call responsibilities
• Inserts PICC/Midlines per physician order when applicable
• Troubleshoots and declots obstructed central line catheters when applicable
• Monitors PICC/Midlines and educates on line infection prevention and routine care when applicable

Authorization Specialist

• Submit accurate and timely authorization requests to insurance companies and payers.
• Ensure proper setup and maintenance of patient accounts in the system.
• Obtain and review clinical documentation to verify medical necessity.
• Communicate with healthcare providers to gather required information for authorizations.
• Verify insurance benefits and eligibility for services.
• Monitor authorization request status and follow up as needed.
• Ensure compliance with payer requirements and regulations.
• Utilize basic medical coding, diagnosis codes, and medical terminology in the authorization process.
• Maintain detailed records and documentation for all authorizations.
• Collaborate with billing and claims teams to resolve authorization-related issues.
• Perform other duties as assigned.

Account Executive

• Drive growth of current and potential new products within the Option Care Health portfolio
• Execute targeted sales strategies to achieve sales objectives and impact business growth
• Develop a thorough understanding of the assigned territory
• Establish and maintain professional relationships with targeted physician groups, office staff members, and referral sources
• Conduct sales presentations with existing and potential physician and office staff customers
• Consult with clinicians and medical office staff to promote Option Care Health and provide customer service
• Review and analyze sales data to create territory plans and utilize promotional budget funds
• Maintain strong relationships with regional branch team members to align and support sales efforts
• Maintain the call average outlined in the sales plan through face-to-face interactions with healthcare providers
• Achieve sales performance goals and objectives for the geographical responsibility
• Demonstrate expertise in local market dynamics, including competition, payers, therapies, and complex disease states
• Work cross-functionally to resolve customer issues
• Apply problem-solving techniques to improve performance and company effectiveness
• Adhere to Option Care Health compliance policies and guidelines

Senior Manager, Employee Relations

Employee Relations Specialist

Patient Scheduler

Infusion Nurse II

Patient Benefits Specialist

Patient Registration Specialist

Patient Access / Patient Registration Specialist

Infusion Nurse

Warehouse Pharmacy Technician

Cash Application Specialist

Home Infusion Nurse

Compounding Pharmacy Technician II

Home Infusion Nurse

Authorization Specialist

Account Executive – Chronic Therapies