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OutsourceyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on patient communication and appointment scheduling. Proficient in managing multiple calls and maintaining patient confidentiality in accordance with HIPAA guidelines.
Highest-signal resume keywords
Appointment SchedulingCustomer Service ExperienceDental Practice Management SoftwareHIPAA ComplianceStrong Communication Skills
About the role
Key responsibilities & impact- Answer incoming phone calls professionally, promptly, and courteously
- Schedule appointments for new patients seeking dental services
- Assist callers requesting urgent or emergency dental appointments
- Identify appointment urgency using established office guidelines and escalate concerning symptoms to the dental team
- Provide basic information about office hours, location, directions, and appointment availability
- Answer general questions about dental services using approved office information
- Assist callers interested in routine cleanings, consultations, cosmetic dentistry, and other available services
- Collect and accurately record new patient contact information and basic appointment details
- Manage appointment calendars and schedule patients according to office availability
- Confirm appointment dates, times, and relevant scheduling instructions with patients
- Reschedule or cancel appointments when requested
- Send appointment confirmations and reminders when applicable
- Maintain accurate patient scheduling records within the practice management system
- Communicate with office staff regarding emergency appointment requests and scheduling concerns
- Transfer calls or take messages for questions requiring assistance from dental office personnel
- Maintain patient confidentiality and follow HIPAA guidelines
- Ensure callers receive a positive, welcoming, and professional experience
- Assist with additional inbound call handling and appointment scheduling responsibilities as needed
Requirements
What you’ll need- Up to 2 Years of Experience in Customer Service, Appointment Scheduling, Medical Reception, Dental Reception, or a similar role
- Previous experience answering incoming calls for a dental or medical office is preferred
- Excellent spoken and written English communication skills
- Friendly, professional, and patient-focused phone communication
- Strong experience scheduling appointments and managing calendars
- Familiarity with dental practice management or scheduling software is a plus
- Ability to answer general business questions accurately and professionally
- Strong organizational skills and attention to detail
- Ability to manage multiple incoming calls and appointment requests efficiently
- Basic understanding of dental services and terminology is preferred
- Ability to handle urgent patient requests calmly and follow established escalation procedures
- Understanding of patient confidentiality and HIPAA requirements
- Strong computer skills and ability to learn new scheduling systems
- Dependable, patient, organized, and comfortable working independently
Benefits
Comp & perks- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past
- Career growth and development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Record ManagementBasic Dental TerminologyCall HandlingCalendar Management
Soft Skills
Professional CommunicationOrganizational SkillsAttention to DetailPatient-Focused ApproachCalm Under Pressure
Tools & Technologies
Practice Management SoftwareScheduling Software
Industry Keywords
Dental ReceptionMedical ReceptionPatient ConfidentialityEmergency Appointment HandlingInbound Call Management