Customer Support Representative, Mandarin Speaking
Owner.com
Posted: 10/21/2026Customer Support Representative, Mandarin Speaking
Owner.com
Posted: 10/21/2026Customer Support Representative – Mandarin Speaking
Owner.com
Posted: 10/21/2026
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Posted: 10/10/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on problem-solving, organization, and communication in both English and Spanish. Proven ability to manage high-volume interactions while maintaining customer satisfaction and collaborating effectively with team members.
Highest-signal resume keywords
Customer Support ExperienceFluency In Spanish And EnglishSalesforce ProficiencyHigh-Volume Support Role SuccessOrganizational And Prioritization Skills
About the role
Key responsibilities & impact- Serve as an empathetic first human connection for restaurant owners and guests
- Provide timely, accurate support through high-volume inbound phone calls, chats, and emails
- Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, and follow-through
- Own complex or high-priority issues through structured problem-solving and resolution
- Maintain a 90%+ customer satisfaction score while preserving quality and accuracy
- Document customer interactions thoroughly in Salesforce
- Collaborate with teammates in Slack to provide consistent, high-quality support
- Share knowledge, feedback, and best practices with the support team
- Identify recurring issues and surface insights to improve tools, processes, and documentation
- Work varied shifts, including 7:00 AM–4:00 PM or 11:00 AM–8:00 PM PST, supporting a 24/7, 365-day operation
Requirements
What you’ll need- 3–5+ years of customer support or customer service experience, ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments
- Proven success in a high-volume, fast-paced support role with clear performance expectations
- Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages
- Experience handling escalations and complex customer issues
- Experience mentoring, training, or serving as a subject-matter expert for teammates
- Experience working in a CRM environment; Salesforce preferred
- Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools
- Strong organizational and prioritization skills; ability to manage multiple active cases and maintain accuracy under pressure
- Ability to remain calm, respectful, and solution-oriented in high-pressure situations
- Reliable home workspace with stable, high-speed internet and minimal background noise
- Open weekend availability and flexibility to work morning and evening shifts
- Bonus: hospitality, restaurant, retail, or other high-volume customer-facing experience
- Bonus: experience supporting restaurant owners, small business owners, or hospitality-focused businesses
- Bonus: familiarity with CSAT, QA, FCR, and SLA metrics
- Bonus: experience on remote or distributed teams across time zones
Benefits
Comp & perks- Comprehensive health coverage
- Remote work
- WFH stipend
- Unlimited PTO
- Extra fun perks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem-SolvingEscalation HandlingMentoringTrainingCRM ExperienceTelephony Systems FamiliarityDocumentationPerformance Metrics KnowledgeHigh-Pressure Situation Management
Soft Skills
EmpathyCommunication SkillsCalmness Under PressureCollaborationRespectfulness
Tools & Technologies
SalesforceSlackIntercomTalkDesk
Industry Keywords
B2B SaaSE-CommerceTechnologyHospitalityCustomer-Facing ExperienceCSATQAFCRSLARemote Team Experience