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Posted: 10/13/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering high-quality customer support in a fast-paced environment, with strong organizational skills and the ability to manage multiple tasks effectively. Proficient in Salesforce and fluent in both Spanish and English, with a focus on empathy and resolution in customer interactions.
Highest-signal resume keywords
Customer Support ExperienceFluency In Spanish And EnglishSalesforce ProficiencyHigh-Volume Support RoleOrganizational Skills
About the role
Key responsibilities & impact- Serve as a first human connection for restaurant owners and guests using Owner’s AI-native local-business platform
- Deliver timely, accurate, empathetic support through high-volume inbound phone calls, chats, and emails
- Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, follow-through, and accuracy
- Take ownership of complex or high-priority issues and drive end-to-end resolution
- Meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
- Document customer interactions clearly and thoroughly in Salesforce
- Collaborate with teammates in Slack to provide consistent, high-quality support
- Share knowledge, feedback, and best practices with the support team
- Identify recurring issues and surface insights to improve tools, processes, and documentation
Requirements
What you’ll need- 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
- Proven success in a high-volume, fast-paced support role with clear performance expectations
- Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages
- Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
- Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert
- Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools
- Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure
- Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations
- A reliable home workspace with stable, high-speed internet and minimal background noise
- Background in hospitality, restaurants, retail, or other high-volume, customer-facing service environments is a bonus
- Experience supporting restaurant owners, small business owners, or hospitality-focused businesses is a bonus
- Familiarity with support metrics such as CSAT, QA, FCR, and SLAs is a bonus
- Experience working on a remote or distributed team and collaborating across time zones is a bonus
Benefits
Comp & perks- Comprehensive health coverage
- Remote work flexibility
- Work-from-home stipend
- Unlimited paid time off (PTO)
- Extra perks and fun benefits
- Paid training period (4-6 weeks)
- Company-provided laptop
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCRM ExperienceEscalation ManagementSupport Metrics FamiliarityDocumentation Skills
Soft Skills
EmpathyCommunication SkillsProblem-SolvingMentoringTime Management
Tools & Technologies
SalesforceIntercomTalkDeskSlack
Industry Keywords
B2B SaaSE-CommerceHospitalityCustomer-Facing ServiceHigh-Volume Environment