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Posted: 10/21/2026Customer Information Development Manager
Rail Delivery GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer insight projects and managing stakeholder relationships to enhance customer information and satisfaction. Proficient in data interpretation and utilizing BI tools like Tableau to inform strategy and proposition development.
Highest-signal resume keywords
Customer Insight And Research InterpretationStakeholder ManagementProject ManagementData Interpretation And Insight GenerationTableau Or Similar BI Tools
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead and manage cross-industry initiatives that improve customer information, from concept and proposition development through to delivery
- Lead planning, delivery and reporting for the Customer Information Group and Redress & Support Group
- Lead customer insight projects and the ongoing customer information tracker
- Analyse customer research findings and provide insight into new proposition success
- Lead the industry’s Brilliant Basics workstream alongside the National Rail Communications Centre
- Use industry research sources to understand customer sentiment and inform strategy and proposition development
- Make customer insight data accessible to stakeholders, including through Tableau
- Support the Smarter Information, Smarter Journeys Programme
- Build stakeholder relationships within RDG and externally with government, regulators, Network Rail, Transport Focus and train operators
- Manage stakeholder and customer engagement, business case development, governance and implementation
Requirements
What you’ll need- Experience of working in a customer experience, strategy, project manager or similar role
- Experience of leading and managing projects that drive customer satisfaction
- Customer insight and research interpretation
- Stakeholder management across complex organisations
- Strong written and presentation skills
- Ability to influence without direct authority
- Data interpretation and insight generation
- Rail industry experience (desirable)
- Knowledge of customer information (desirable)
- Experience with Tableau or similar BI tools (desirable)
- Business case development (desirable)
- Customer proposition development (desirable)
Benefits
Comp & perks- 75% discount on rail travel (for work and leisure), plus international rail discounts
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Two Personal Development Days are granted to employees annually
- Interest-free Season Ticket Loan for commuting costs
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
- Pension scheme – up to 8.64% employer contribution
- Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
- Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
- Flexible working arrangements available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Proposition DevelopmentBusiness Case DevelopmentProject ManagementData InterpretationCustomer Insight Analysis
Soft Skills
Strong Written SkillsPresentation SkillsInfluencing Without Direct Authority
Tools & Technologies
TableauBusiness Intelligence Tools
Industry Keywords
Customer ExperienceRail Industry ExperienceStakeholder EngagementGovernanceCustomer Information