Director, Service Intelligence – Tooling
Rivian and Volkswagen Group Technologies
Posted: 10/21/2026Cloud
Director, Partner Management – Americas
Circle
Posted: 10/21/2026MacOS
Executive Director, Commercial Planning
Disc Medicine
Posted: 10/21/2026
Rehab Director
Legacy Healthcare Services
Posted: 10/21/2026
Director, Private Equity Value Creation – Working Capital
PwC
Posted: 10/21/2026
Director, External Affairs – Network Permitting & Utilities
Zayo Group
Posted: 10/21/2026
Director of ATM Banking
Truist
Posted: 10/21/2026Director of Branch Expansion Performance
Truist
Posted: 10/21/2026
Director – Remarketing
DriveTime
Posted: 10/21/2026
Director of Major Gifts
Rocketship Public Schools
Posted: 10/21/2026
Associate Director, Executive Education Open Enrollment
Emory University
Posted: 10/21/2026
Director of Business Performance
Expedia Group
Posted: 10/21/2026
Director, Access Strategy
Sanofi
Posted: 10/21/2026
Director of Search and Client Delivery
Victorious
Posted: 10/21/2026
Director, Estate and Gift Planning
American Cancer Society
Posted: 10/21/2026
Director, HEDIS, Quality Performance
Capital Blue Cross
Posted: 10/21/2026
Director – Portfolio Valuation, Decision Analysis
Viatris
Posted: 10/21/2026
Associate Director – Aseptic Facility and Utility Design
Bristol Myers Squibb
Posted: 10/21/2026Airflow
Director, Global Knowledge Management
BD
Posted: 10/21/2026Cloud
Revenue Strategic Programs Director
Coupa Software
Posted: 10/21/2026
Senior Director, National Accounts
Stoke Therapeutics
Posted: 10/21/2026Director, Service Intelligence – Tooling
Rivian and Volkswagen Group TechnologiesPosted 10/21/2026full-timePalo Alto • California • United StatesLead💰 $218,800 - $340,675 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading multidisciplinary teams to develop AI-powered diagnostic tools and services, with a strong focus on product lifecycle management and stakeholder engagement. Possesses a solid background in vehicle systems and modern electrical and software architectures, ensuring impactful solutions for technicians and vehicle owners.
Highest-signal resume keywords
10+ Years Leading Engineering OrganizationsHands-On Experience With AI-Powered SoftwareStrong Product JudgmentBackground In Vehicle SystemsStakeholder Management Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Set the direction for AI-powered diagnostics and service tooling, including LLM assistants, multi-step diagnostic agents, and reusable diagnostic skills
- Lead and grow a multidisciplinary organization spanning cloud diagnostic tooling, in-vehicle diagnostic strategy, firmware diagnostic engines, product, and program teams
- Partner with Rivian and Volkswagen Group to tailor diagnostic and repair tools to each OEM’s vehicle content and service requirements
- Build diagnostic and repair tools used by technicians in service centers and factories
- Connect vehicle state to service outcomes and measure impact on turnaround time, first-time fix rates, and customer satisfaction
Requirements
What you’ll need- 10+ years leading complex engineering and product organizations, including teams through growth and architectural change
- Hands-on experience with agents, LLMs, and building AI-powered software
- Track record of managing hardware-to-software product lifecycles
- Experience working across organizational or partner boundaries, such as joint ventures or multi-OEM programs
- Ability to influence roadmaps without direct authority
- Strong product judgment and experience measuring impact for technicians and vehicle owners
- Strong stakeholder management skills
- Excellent communication skills
- Background in vehicle systems and working knowledge of modern vehicle electrical, electronic, and software architectures
- B.S. or M.S. in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field
- Preferred: Experience with automotive OEM technical ecosystems, particularly vehicle diagnostic, service, or repair platforms
- Preferred: Experience bringing diagnostic and service tooling to global markets with varying connectivity and infrastructure
- Authorization to work in the United States
Benefits
Comp & perks- Annual company performance bonus program eligibility
- Equity in the form of Restricted Stock Units (RSUs)
- Health coverage
- Retirement savings
- Time off
- Family planning programs
- Hybrid work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI-Powered Software DevelopmentProduct Lifecycle ManagementDiagnostic Tool DevelopmentFirmware Diagnostic EnginesMulti-Step Diagnostic AgentsLLM AssistantsArchitectural Change ManagementTechnical Ecosystem KnowledgeImpact MeasurementCloud Diagnostic Tooling
Soft Skills
Excellent Communication SkillsInfluencing Without Authority
Certifications & Qualifications
B.S. or M.S. In Electrical EngineeringB.S. or M.S. In Mechanical EngineeringB.S. or M.S. In Computer Science
Industry Keywords
Automotive OEMVehicle Diagnostic PlatformsService ToolingRepair PlatformsJoint VenturesMulti-OEM ProgramsGlobal Market ConnectivityElectrical ArchitectureElectronic ArchitectureSoftware Architecture