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SchoolsFirst Federal Credit UnionPosted 10/19/2026full-timeTustin • California • United StatesLead💰 $190,000 - $245,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consumer loan underwriting, processing, and funding, with a strong focus on operational quality and compliance. Proven ability to lead strategic initiatives, manage risks, and optimize performance through data-driven decision-making.
Highest-signal resume keywords
Consumer Loan UnderwritingOperational Risk ManagementData Analytics ProficiencyStrategic Operations LeadershipCompliance with Lending Regulations
About the role
Key responsibilities & impact- Lead consumer loan underwriting, processing, funding, operational quality, and business systems supporting direct and indirect lending
- Establish and execute strategy, goals, and priorities for consumer loan operations in partnership with the SVP, Consumer Lending and senior leadership
- Build and lead managers and specialized teams across underwriting, processing, funding, and business systems
- Lead timely, accurate, consistent, and compliant execution of consumer loan activities
- Design and continuously improve operating procedures, service levels, controls, and operational handoffs
- Establish and monitor performance measures covering turnaround time, cycle time, quality, productivity, backlog, service levels, funding timeliness, Member effort, incidents, and control effectiveness
- Govern credit strategies, underwriting guidelines, exception practices, delegated authorities, reconsideration, and decision quality
- Support governance of automated decisioning and artificial intelligence, including model performance, data integrity, explainability, fair-lending outcomes, and human review
- Establish an integrated operational quality framework and address root causes through sustainable corrective action
- Maintain first-line controls and manage credit-execution, operational, compliance, fraud, technology, data, third-party, conduct, and reputational risks
- Represent Consumer Loan Operations in audits, examinations, compliance reviews, risk assessments, and control testing
- Serve as senior business owner for consumer lending operational systems, defining requirements, supporting implementation, and evaluating performance and benefits
- Lead complex operational, credit, process, and technology changes, including readiness, training, adoption, and benefit realization
- Develop workforce, capacity, contingency, business continuity, and operational recovery plans
- Provide strategic oversight of indirect underwriting, processing, and funding operations
- Coordinate handoffs and Member communications with originations, servicing, branches, Member Care, Technology, Risk, Compliance, and other enterprise functions
- Establish escalation, reconsideration, service-recovery, vendor-governance, and third-party management practices
- Lead and develop managers, team members, and functional capabilities through workforce strategies, operational plans, and budgets
- Leverage data, analytics, market intelligence, and industry trends to optimize performance and support decisions
- Build strategic relationships with stakeholders, vendors, and business partners
- Provide leadership across assigned functions and promote a Member-focused service culture
- Identify, evaluate, and manage risk and implement mitigation strategies
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- Bachelor's Degree in a related field or equivalent years of experience required
- Master's Degree in a related field preferred
- 15+ years of prior relevant experience required
- 10+ years of prior management experience required
- Strategic operations leadership and executive-level judgment
- Deep understanding of consumer loan underwriting, direct and indirect processing and funding, credit policy administration, delegated authorities, exception practices, and downstream servicing dependencies
- Strong knowledge of consumer lending laws, regulations, and control expectations, including fair lending, adverse action, credit reporting, privacy, Member protection, and third-party oversight
- Strong understanding of operational risk, first-line controls, quality assurance, audit and examination support, issue remediation, and sustainable corrective-action practices
- Demonstrated proficiency using data and analytics for performance measurement, root-cause diagnosis, demand forecasting, quality monitoring, decision-making, and results evaluation
- Strong understanding of loan-origination systems, decision engines, automation, artificial intelligence, workflow, system controls, testing, implementation readiness, and technology-enabled performance management
- Strong financial and business acumen, including budgeting, forecasting, workforce and capacity planning, resource allocation, investment evaluation, and vendor value management
- Ability to lead organizational change and complex operational and technology transformations
- Experience leading consumer loan underwriting, processing, funding, quality, and lending systems functions
- Experience governing automated decisioning, operational controls, and complex lending technology changes
- Experience developing operating scorecards, capacity plans, business-continuity strategies, and sustainable remediation plans
- Compliance with regulatory compliance and assigned training requirements, including applicable BSA regulations
Benefits
Comp & perks- Incentive eligibility
- Equal opportunity employment
- E-Verify participation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consumer Loan ProcessingCredit Policy AdministrationOperational Quality AssuranceLoan-Origination SystemsBudgeting and ForecastingCapacity PlanningPerformance MeasurementAutomated Decisioning GovernanceComplex Operational TransformationsSustainable Remediation Plans
Soft Skills
LeadershipStrategic Relationship BuildingOrganizational Change ManagementTeam DevelopmentMember-Focused Service Culture
Tools & Technologies
Decision EnginesWorkflow AutomationPerformance Management SystemsData Integrity ToolsQuality Monitoring Systems
Industry Keywords
Consumer Lending LawsFair LendingAdverse ActionCredit ReportingThird-Party OversightBSA Regulations