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Posted: 10/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and executing global services strategies, managing P&L, and leading organizational transformation in complex engineered environments. Proven ability to build and scale service organizations while ensuring compliance, quality, and customer satisfaction.
Highest-signal resume keywords
Global Services StrategyServices P&L ManagementField Service TechnologiesOrganizational TransformationCustomer Relationship Development
About the role
Key responsibilities & impact- Define and execute Boyd Thermal’s global services strategy, roadmap, business model and operating model
- Build and scale the global services organization, including structure, talent acquisition, workforce planning, training and leadership development
- Establish globally consistent service processes, delivery standards, quality systems and 24/7 support capabilities
- Own the global Services P&L, including revenue growth, profitability, forecasting, pricing, contract governance and operational performance
- Lead the end-to-end customer lifecycle from installation and commissioning through maintenance, upgrades, modernization and lifecycle support
- Develop digital service capabilities, connected asset strategies, installed-base management, field service technologies and data-driven insights
- Build and manage a global ecosystem of service partners, suppliers, subcontractors and spare-parts logistics
- Champion safety, quality, compliance and risk management across service operations and regions
- Partner with engineering, product management, operations and sales to improve serviceability, customer outcomes and lifecycle value
- Lead organizational transformation, change management and integration initiatives aligning Boyd Thermal capabilities with Eaton’s global service network
Requirements
What you’ll need- Bachelor's degree from an accredited institution
- Minimum of 15 years of progressive leadership experience in global services, field service, aftermarket, customer support, operations or a related industrial business
- Must be located in the United States
- Willing to travel up to 30%
- Eaton will not consider applicants for employment immigration sponsorship or support for CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- Demonstrated experience designing and building a multi-region services organization
- Proven ownership of a services P&L
- Experience leading large, geographically dispersed teams through transformation, rapid growth or creation of a new operating model
- Experience in mission-critical, data center, thermal management, HVAC, industrial equipment, power management or similarly complex engineered environments
- Demonstrated ability to develop executive customer relationships, negotiate complex service agreements and lead critical escalations
- Working knowledge of field service technologies, installed-base management, parts operations, remote support and data-driven service models
- Ability to lead across a highly matrixed, multinational organization and influence senior stakeholders without relying solely on direct authority
- Ability to travel domestically and internationally as business needs require
- Valid passport and, where required, an acceptable driving record
Benefits
Comp & perks- Travel domestically and internationally as business needs require
- Participation in video and in-person interviews may be required
- Disability-related reasonable accommodations available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L OwnershipService Process DesignWorkforce PlanningData-Driven InsightsContract GovernanceQuality SystemsLifecycle SupportInstalled-Base ManagementSafety ComplianceChange Management
Soft Skills
Leadership DevelopmentNegotiation SkillsInfluencing StakeholdersTeam ManagementCustomer Focus
Tools & Technologies
Field Service TechnologiesData Center ManagementThermal ManagementHVAC SystemsRemote Support Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Global ServicesAftermarket SupportIndustrial EquipmentPower ManagementComplex Engineered Environments