Vice President, Consumer Loan Originations
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SchoolsFirst Federal Credit UnionPosted 10/19/2026full-timeTustin • California • United StatesLead💰 $200,000 - $260,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership in consumer loan acquisition and origination, leveraging data analytics and digital capabilities to enhance Member experience and operational efficiency. Proven ability to build high-performing teams and manage cross-functional partnerships while ensuring compliance with lending regulations.
Highest-signal resume keywords
Consumer Loan AcquisitionDigital Lending PlatformsData Analytics ProficiencyRegulatory ComplianceStrategic Leadership
About the role
Key responsibilities & impact- Set the strategic direction and lead the performance of consumer loan acquisition and the origination experience across direct, indirect, contact center, branch-assisted, digital, and emerging delivery channels
- Lead consumer loan acquisition, consultation, and conversion across multiple channels
- Lead continuous improvement of the consumer loan origination experience, including Member communications, channel consistency, application completion, conversion, and reducing Member friction
- Establish and monitor performance measures across application volume, completion, conversion, pull-through, service, quality, productivity, Member effort, channel performance, and financial outcomes
- Design and improve the consumer loan application experience using Member feedback, journey data, complaints, operational measures, market insights, and teammember input
- Champion modernization through digital capabilities, automation, self-service, artificial intelligence, workflow improvements, and responsible technology adoption
- Provide strategic oversight of indirect and third-party origination channels, including dealer and digital marketplace relationships
- Establish partner scorecards and expectations for growth, conversion, service, quality, Member experience, compliance, and strategic value
- Partner with Branch Operations and Member-facing channels to establish consistent origination practices and communications
- Lead consultative and outbound lending strategies supporting responsible loan growth and deeper Member relationships
- Provide origination, Member, channel, and competitive insights for product, pricing, promotion, and distribution strategies
- Evaluate consumer behavior, competition, industry developments, technologies, and delivery-channel trends and translate insights into recommendations
- Partner with Consumer Loan Operations, Credit Risk, Compliance, and senior leadership to align origination practices with credit policies, risk appetite, delegated authorities, and service expectations
- Develop and execute workforce management, capacity planning, demand forecasting, quality assurance, and reporting strategies
- Ensure effective escalation and service-recovery practices and drive systemic improvement
- Build cross-functional partnerships across Consumer Lending, Branch Operations, Member Care, Digital, Technology, Marketing, Finance, Risk, Compliance, Strategic Integration, and other enterprise functions
- Lead and develop managers, teammembers, and functional capabilities through workforce strategies, operational plans, and budgets
- Leverage data, analytics, market intelligence, and industry trends to optimize performance and support strategic decisions
- Build and maintain strategic relationships with stakeholders, vendors, and business partners
- Provide leadership and influence across assigned functions, driving performance, innovation, and Member-focused service culture
- Identify, evaluate, and manage risk and implement mitigation strategies
- Perform other duties as assigned
- Comply with regulatory compliance and assigned training requirements
Requirements
What you’ll need- High School Diploma or GED required
- Bachelor's Degree in a related field or equivalent years of experience required
- 15+ years of prior relevant experience required
- 10+ years of prior management experience required
- Strategic leadership and executive-level judgment
- Deep understanding of consumer loan acquisition and direct and indirect origination channels
- Strong knowledge of consumer lending laws, regulations, and control expectations
- Strong financial and business acumen
- Proficiency using data and analytics
- Understanding of digital lending platforms, loan-origination systems, decisioning technologies, automation, artificial intelligence, self-service, workflow, and data-enabled performance management
- Ability to lead organizational change and complex business transformation
- Relationship-building, negotiation, vendor-governance, and stakeholder-management capabilities
- Executive presence with verbal, written, presentation, and influence skills
- Ability to build, develop, engage, and retain high-performing teams
- High ethical standards, sound judgment, integrity, and professionalism
- Experience leading omnichannel consumer lending acquisition and Member experience strategies
- Experience with workforce management, quality assurance, business continuity, and operational resilience in a high-volume environment
- Experience developing business cases and measuring strategic investment results
- Must comply with regulatory compliance and assigned training requirements, including BSA regulations
Benefits
Comp & perks- Incentive eligibility
- Equal opportunity employment protections
- Diverse, equitable, and inclusive hiring commitment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consumer Lending LawsLoan-Origination SystemsBusiness ContinuityWorkforce ManagementQuality AssuranceFinancial AcumenOperational ResilienceBusiness Case DevelopmentPerformance ManagementComplex Business Transformation
Soft Skills
Relationship-BuildingNegotiationStakeholder ManagementExecutive PresenceTeam Development
Tools & Technologies
AutomationArtificial IntelligenceSelf-Service TechnologiesWorkflow ImprovementsDecisioning Technologies
Industry Keywords
Consumer Loan OriginationOmnichannel StrategiesMember ExperienceVendor GovernanceMarket Insights