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Smith+NephewCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for hardware, software, and networking, with a focus on troubleshooting and user administration in Active Directory environments. Proficient in managing device configurations and maintaining asset inventory while ensuring effective communication with both technical and non-technical stakeholders.
Highest-signal resume keywords
Desktop Support ServicesActive Directory AdministrationRoot Cause AnalysisMicrosoft Modern Desktop Administrator CertificationCompTIA A+ Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide day to day technical support, evaluating and prioritizing requests involving hardware, software, networking, telecommunications, audio visual technology and other IT systems
- Install, configure, image, test, diagnose and troubleshoot laptops, desktops, mobile devices, external drives and associated software
- Ensure device configurations meet established requirements
- Support iPhones and iPads
- Document and track incidents in SNOW, assigning tickets to appropriate resolver teams when required
- Deliver best efforts Ubuntu and networking support for robotics development
- Maintain asset inventory, licensing information and site requirements
- Support remote connectivity, printers, copiers, video conferencing equipment and warranty claims with IT equipment vendors
- Act as onsite hands and eyes for IT teams and network, server and environmental vendors
- Support network server backup administration
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Business or a related discipline, or equivalent relevant technical work experience
- 1 to 3 years of experience successfully delivering desktop support services
- Experience with Windows and Office support
- Experience troubleshooting and performing user administration within an Active Directory environment
- Strong root cause analysis and problem solving skills
- Customer focused approach and ability to communicate technical information effectively to technical and non technical audiences
- Ability to work independently with minimal supervision and as part of a collaborative team
- Strong time management and planning skills
- Focus on continuously improving operational and technical processes
- Microsoft Modern Desktop Administrator certification and CompTIA A+ certification are preferred
- CompTIA Linux+ or an equivalent qualification is a plus
Benefits
Comp & perks- 401k Matching Program
- 401k Plus Program
- Discounted Stock Purchase Plan
- Tuition Reimbursement
- Flexible Personal/Vacation Time Off
- Paid Holidays
- Flex Holidays
- Paid Community Service Day
- Medical
- Dental
- Vision
- Health Savings Account (Employer Contribution of $500+ annually)
- Employee Assistance Program
- Parental Leave
- Fertility and Adoption Assistance Program
- Hybrid Work Model (For most professional roles)
- Hands On, Team Customized, Mentorship
- Discounts on fitness clubs, travel and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingDevice ConfigurationUser AdministrationNetworking SupportUbuntu SupportWindows SupportOffice SupportIncident DocumentationAsset Inventory Management
Soft Skills
Customer FocusedEffective CommunicationTime ManagementProblem SolvingCollaborative Teamwork
Tools & Technologies
SNOWVideo Conferencing EquipmentPrintersCopiersMobile Devices
Certifications & Qualifications
Microsoft Modern Desktop AdministratorCompTIA A+CompTIA Linux+
Industry Keywords
Technical SupportDesktop SupportNetworkingTelecommunicationsAudio Visual Technology