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Softcard (acquired by Google)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement and sales skills, with a focus on driving growth and customer satisfaction in a retail environment. Proficient in presenting information and managing customer relationships effectively.
Highest-signal resume keywords
Retail Sales ExperienceCustomer-Focused RoleQuota-Driven PerformanceBasic Selling SkillsValid Driver's License
About the role
Key responsibilities & impact- Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits
- Promote NAPA products and programs to wholesale customers
- Work with the local Store Manager to develop sales-increase plans and manage local leads
- Identify customer needs and align solutions with NAPA offerings
- Work with manufacturers' representatives to improve program offerings and customer knowledge
- Engage customers through NAPA's eSales programs
- Conduct educational seminars, clinics, and presentations on NAPA products and services
- Maintain customer satisfaction and provide customer service by resolving problems, complaints, and questions in person or by telephone
- Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people
Requirements
What you’ll need- Prior experience in a retail store or outside sales
- 2+ years of experience in a customer-focused role
- Ability to perform in a quota-driven environment
- Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and account maintenance
- Capability to present information in group meetings
- Valid driver's license with no more than 2 moving violations in the last 4 years
- Ability to bend to floor-level shelves and reach upper shelves up to eight feet using a stool or ladder when necessary
- Stamina to stand and walk for an entire work shift
- Ability to lift up to 60 lbs of merchandise
- Clear speaking and attentive listening skills
- Ability to set expectations, meet commitments, track results, and manage accountability
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Call PreparationCustomer Meeting ManagementClosing SalesAccount MaintenanceProblem ResolutionProduct KnowledgeEducational PresentationsCustomer Satisfaction ManagementMerchandise InspectionPhysical Stamina
Soft Skills
Clear SpeakingAttentive ListeningExpectation SettingCommitment ManagementAccountability Tracking
Tools & Technologies
NAPA eSales Programs
Industry Keywords
NAPA Auto PartsWholesale CustomersCustomer Needs AlignmentSales Increase PlansManufacturers' Representatives