Director jobs in Germany

Explore 29 matching jobs.

SoSafe

Director of Customer Programs

SoSafe

Posted: 10/21/2026
Cyber Security
Open Systems

Director, Managed Project Office – MPO

Open Systems

Posted: 10/20/2026
PMP
Grifols

Technical Director

Grifols

Posted: 10/19/2026
BridgeBio

Director, Commercial, EU Center

BridgeBio

Posted: 10/19/2026
KEYPLAYER

Associate Director – Automotive

KEYPLAYER

Posted: 10/18/2026
GKES - Gunnar Kühne Executive Search GmbH

Director, Capital Markets

GKES - Gunnar Kühne Executive Search GmbH

Posted: 10/18/2026
Medtronic

Digital Health Director

Medtronic

Posted: 10/15/2026
CloudCyber Security
Medtronic

Digital Health Director – Western Europe

Medtronic

Posted: 10/15/2026
CloudCyber Security
Network Corporate Finance

Associate Director – Debt Advisory

Network Corporate Finance

Posted: 10/15/2026
Johnson & Johnson

Director, HCC EMEA Regional Lead

Johnson & Johnson

Posted: 10/12/2026
Johnson & Johnson

Director, HCC EMEA Regional Lead

Johnson & Johnson

Posted: 10/12/2026

Campaign Director

CitizenGO

Posted: 10/9/2026
V-SELECT GmbH

Managing Director – Nature Conservation, Ecological Accounts and Landscape Planning

V-SELECT GmbH

Posted: 10/9/2026
TypeScript
NAPA

Project Director, PMO

NAPA

Posted: 10/9/2026
PMP
Viatris

Senior Director, Biostatistics

Viatris

Posted: 10/8/2026
Google Cloud Platform
Marsh McLennan

Director – International Consulting

Marsh McLennan

Posted: 10/7/2026
PLOS

Associate Director, Publishing

PLOS

Posted: 10/7/2026
Viatris

Global Director, Technical Services, Respiratory

Viatris

Posted: 10/7/2026
Jones Lang LaSalle Americas, Inc.

Director, Fit-out – Project & Development Services

Jones Lang LaSalle Americas, Inc.

Posted: 9/30/2026
Taxfix

Director of Brand

Taxfix

Posted: 9/29/2026
SoSafe

Director of Customer Programs

SoSafe
Posted 10/21/2026full-timeBerlin • GermanyLeadWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing strategies for product adoption and customer engagement, with a strong focus on driving GRR and NRR metrics through scalable program execution. Proven ability to lead and mentor diverse teams while leveraging AI tools and automation technologies to enhance operational efficiency.

Highest-signal resume keywords
Customer Success ManagementProgram Strategy DevelopmentGRR and NRR AccountabilityLeadership in SaaS EnvironmentFluency in German or Additional European Languages

Tech Stack

Tools & technologies
Cyber Security

About the role

Key responsibilities & impact
  • Develop and directly execute strategy to drive product adoption, user engagement, and lifetime customer value across long-tail, multi-region customer segments
  • Own the strategy and operations of the SoSafe Education Program, including roadmap, curriculum strategy, and rollout execution
  • Design and deploy program-driven retention strategies impacting GRR and NRR targets across global accounts
  • Lead, mentor, and coach a multilingual, global team of individual contributors
  • Foster a culture of accountability, coachability, data-driven decisions, and operational excellence
  • Build scalable frameworks, workflows, and automated processes for consistent program quality across regions
  • Leverage AI tools, automation technologies, and customer analytics to improve efficiency and scale output
  • Partner with Customer Success, Marketing, Product, and Sales to improve customer journeys and align priorities
  • Coordinate handoffs between community/advocacy initiatives and education programs
  • Own program-level KPIs including adoption, engagement, retention impact, and links between program activity and GRR/NRR movement

Requirements

What you’ll need
  • 5+ years of direct leadership experience managing customer success, customer education, or customer programs teams in a SaaS environment
  • Demonstrated track record of success
  • Proven experience holding accountability for or directly driving GRR and NRR metrics through scalable program execution
  • Strong balance of strategic vision and active execution
  • Experience building from scratch and solving complex problems
  • Ability to redesign programs from first principles with AI and automation
  • High degree of self-awareness and openness to real-time feedback
  • History of working through complex challenges in fast-paced environments
  • Excellent written and verbal communication skills
  • Ability to distill complex strategies into clear plans of action
  • Experience scaling customer programs in a fast-growing, mid-stage SaaS environment ($75M+ ARR) — nice to have
  • Experience in the Cybersecurity industry — nice to have
  • Fluency in German or additional European languages — nice to have
  • Located near Berlin or Cologne and eligible to work in Germany

Benefits

Comp & perks
  • Flexible hours
  • 33 vacation days
  • Parental leave support
  • Access to Open Up
  • Corporate Discounts
  • Wellbeing & Fitness Benefits
  • Virtual events
  • Collaborative team activities
  • Opportunities for local meet-ups
  • Tech equipment
  • Referral bonuses
  • Individual development budget
  • Dog-friendly HQ

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Program DevelopmentCustomer Engagement StrategiesData-Driven Decision MakingAI and Automation ImplementationKPI Management
Soft Skills
MentoringCommunication SkillsProblem SolvingSelf-AwarenessAdaptability
Tools & Technologies
Customer Analytics ToolsAutomation TechnologiesAI Tools
Industry Keywords
SaaS EnvironmentCybersecurity IndustryCustomer Education ProgramsOperational Excellence