Sales

• Manage a diverse portfolio of business management activities for complex or high-risk functional areas
• Implement policies, processes, and initiatives supporting business management, strategy, and governance objectives
• Contribute to strategic direction and develop and implement business strategies
• Plan, lead, manage, and oversee work activities requiring alignment across multiple areas
• Lead integrated implementation of policies, processes, procedures, and changes across functional areas
• Provide subject-matter expertise to enterprise and cross-functional projects and initiatives
• Identify, design, and test solutions and support implementation
• Facilitate key discussions and provide thought leadership to executive audiences
• Partner with management and leadership teams on industry, enterprise, and business matters
• Identify emerging trends, issues, and opportunities and recommend actions to senior management
• Manage relationships with corporate and control functions and ensure alignment with enterprise and regulatory requirements
• Assess and escalate key issues to appropriate stakeholders
• Maintain risk management and control processes aligned with risk appetite
• Ensure business operations comply with internal and external requirements
• Lead governance meetings and related deliverables and outcomes
• Facilitate and implement action and remediation plans for performance, risk, and governance issues
• Promote productivity, effectiveness, operational efficiency, teamwork, and timely communication
• Participate in knowledge transfer and support team members in achieving business objectives and providing client services

Manager, TD Premier – National Sales

Financial Planning and Analysis

• Manage a diverse portfolio of business management activities for complex or high-risk functional areas
• Implement policies, processes, and initiatives supporting business management, strategy, and governance objectives
• Contribute to the strategic direction of the business management function
• Plan, lead, manage, and oversee work activities aligned across multiple areas
• Lead integrated implementation of policies, processes, procedures, and changes across functional areas
• Provide subject matter expertise on enterprise and cross-functional projects and initiatives
• Identify, design, and test solutions and support implementation
• Facilitate key discussions for executive audiences and produce roadmaps, strategic plans, deliverables, frameworks, and goals
• Partner with management and leadership teams to identify trends, issues, opportunities, and recommended actions
• Manage relationships with corporate and control functions and ensure alignment with enterprise and regulatory requirements
• Assess and escalate key issues to appropriate stakeholders
• Maintain risk management and control practices
• Ensure operations comply with internal and external requirements
• Lead governance meetings, committees, and related deliverables
• Implement remediation plans addressing performance, risk, and governance issues
• Recommend productivity, effectiveness, and operational efficiency improvements
• Support team objectives, client services, knowledge transfer, and a positive work environment

Manager, Performance Insights and Strategic Planning

Banker

• Advise customers on high-level financial solutions across investment and credit banking solutions
• Engage customers through thoughtful financial questions to create positive experiences and deepen relationships
• Provide personalized financial advice, answer questions, address concerns, and maintain confidentiality and accuracy
• Act as a point of contact for frontline staff handling customer problems
• Maintain professional common areas according to marketing and regulatory guidelines
• Conduct financial reviews, discuss portfolio updates, and recommend personalized solutions
• Stay informed about emerging issues, regulations, and industry codes of conduct
• Participate in process improvement opportunities
• Achieve and improve service level agreements and productivity targets
• Prepare documents consistently with relevant regulations and business intentions
• Participate as a team member, assist and mentor colleagues, and address communication issues efficiently
• Complete training and accept potential transfer or geographic relocation within the assigned region

Personal Banker Trainee

Operations

• Provide 24/7 on-call support for Azure Public Cloud Operations
• Support DEV-to-PROD Cloud PaaS/IaaS environments and processes
• Ensure quality, performance, and availability of public cloud services
• Provide Level 2 support for business-line cloud infrastructure, including PaaS, IaaS, and containers across production and test environments
• Manage complex P1, P2, P3, and P4 incidents and service requests
• Oversee complex operational and preventive maintenance tasks
• Manage complex remedial and unscheduled urgent changes
• Provide planning, communication, and reporting of ticket metrics and tactical objectives
• Ensure customer satisfaction and drive continuous improvements
• Conduct root-cause analysis for repeatable incidents
• Create support documentation and scripts
• Oversee vendor service delivery and escalation
• Provide operational consultancy for future-state technologies
• Prioritize activities according to compliance, regulatory requirements, and business objectives
• Keep informed of technology initiatives and IT direction to support the business

Senior IT Ops Analyst, Azure Public Cloud Operations

Manager

• Lead, coach, and model exceptional customer service across branch areas
• Maintain optimal colleague scheduling to meet customer demands and compliance requirements
• Support advisory colleagues with customer complaint resolution
• Maintain professional, inviting, and compliant branch spaces
• Execute branch LEI and advice plans and objectives
• Coach advisory teams on advice strategies, products, services, and advice delivery
• Coordinate banking presence across One TD partners and channel customers appropriately
• Oversee complex daily branch administration, including investments and unsecured credit compliance
• Manage and develop the advice team
• Conduct coaching, feedback, performance reviews, performance management, and recognition
• Set, track, and address team performance objectives
• Ensure compliance with bank policies, procedures, and conduct guidelines
• Share knowledge and communicate issues across teams
• Participate in recruitment and selection
• Promote a diverse, fair, and equitable workplace
• Lead day-to-day service and advice processes, transactions, and activities
• Monitor workflows, prioritize tasks, delegate responsibilities, and resolve operational issues
• Make decisions regarding acceptable levels of risk
• Report generally to a Branch Manager

Assistant Branch Manager – Trainee

Business Intelligence Analyst

• Perform data-driven analyses to identify opportunities supporting profitable growth, improved customer experience, and optimized marketing investments
• Partner with business stakeholders to define measurement objectives, success metrics, and analytical requirements for marketing, digital, and customer acquisition initiatives
• Develop business requirements and provide subject matter expertise for Marketing Mix Modeling, Data-Driven Attribution, and Incrementality Measurement
• Collaborate with modeling and analytics teams on model enhancements and new capabilities
• Translate complex analytical findings into actionable insights and recommendations for strategic and tactical marketing decisions
• Act as a trusted advisor and subject matter expert across Marketing, Model Factory, Digital, Pricing, Product, Distribution, and Data & Analytics
• Identify measurement gaps, data opportunities, and process improvements
• Support development, maintenance, and continuous improvement of marketing dashboards, reporting solutions, KPI frameworks, and performance measurement processes
• Promote marketing measurement best practices and increase awareness of MMI capabilities
• Deliver insights supporting acquisition, digital, and marketing initiatives and maximize marketing investment value

Business Insights Analyst II – Marketing Measurement and Insights

Financial Crime

• Oversee a function of professionals within the enterprise Financial Crimes Risk Management Program
• Provide oversight and control-related advisory services for sanctions and Anti-Bribery/Anti-Corruption compliance
• Focus on Sanctions and ABAC Advisory for TDAM/International Wealth
• Provide strategic direction on complex global sanctions and ABAC program activities
• Develop enterprise-wide sanctions and ABAC frameworks, policies, standards, and procedures
• Develop proactive strategies, tactics, policies, and programs for sanctions and ABAC regulatory and compliance issues
• Develop and implement enterprise programs related to sanctions and ABAC legislation
• Meet with business partners and leaders to determine strategies and foster a strong compliance culture
• Take corrective action and recommend or implement changes to compliance procedures
• Lead responses to exams, audits, and regulatory bodies
• Lead or participate in enterprise-wide and sanctions/ABAC special projects
• Oversee research, development, and implementation of new compliance processes, technologies, and operating models
• Lead the team and monitor adherence to internal and federally mandated policies, procedures, standards, and guidelines
• Provide guidance, leadership, coaching, and development to the sanctions and ABAC compliance team
• Identify and manage risks and resolve escalated non-standard, high-risk issues
• Support business planning and optimize resources, efficiency, effectiveness, and scale
• Plan and execute strategic activities, review results, communicate outcomes, and adjust tactics
• Manage budgets, revenues, and expenditures as applicable
• Prepare detailed reports and presentations for senior management and regulatory authorities
• Contribute to and operationalize business plans and deliver FCRM programs across the enterprise
• Identify business opportunities and recommend enhancements or modifications
• Maintain a culture of risk management and control aligned with risk appetite
• Lead relationships with corporate functions to align with enterprise and regulatory requirements
• Lead or contribute to cross-functional and enterprise initiatives as a subject matter expert
• Manage the overall team through hiring, goal setting, coaching, development, recognition, feedback, performance reviews, and performance management
• Recruit a diverse and qualified workforce
• Foster a cohesive, positive, fair, equitable, and inclusive work environment
• Act as a brand ambassador for the function and the bank
• Provide thought leadership, strategic roadmaps, frameworks, goals, and operational direction to executive audiences
• Focus on longer-range planning for the functional area and report generally to executive management

Senior Manager, Financial Crime Risk Management, Global Sanctions, ABAC

IT Specialist

• Provide technical leadership across data analysis functions, including data modeling, SQL, data quality, data profiling, ETL, metadata enrichment and management, data provenance and lineage, and report design
• Work independently as a senior lead on technical data management solutions
• Serve as a subject matter expert on technical environments, tools, business processes, procedures, organizational issues, and technology
• Consult with clients and project teams on research, analysis, design, hardware/software support, and development of technical solutions
• Manage and direct analysis, design, and support activities for technical data management solutions on larger projects
• Act as a key resource for exchanging technical information with project teams, the business, and outside vendors
• Coach and educate others
• Support high-visibility KYC, regulatory, and risk management programs
• Apply KYC policy requirements to technology solutions and support unified KYC application development or enhancement
• Provide status updates to senior leadership
• Respond to review outcomes, evolving expectations, and remediation requirements
• Generally report to a Senior Manager or Executive

IT Data Specialist

Social Media Manager

• Lead the development and execution of TDI’s social media strategy and annual content plan
• Generate content ideas with Customer Experience, Marketing, Product, Pricing, Claims, Distribution, and other partners
• Oversee writers, designers, video editors, and partners developing channel-appropriate content
• Publish, schedule, and optimize content across Instagram, YouTube, Facebook, Reddit, and emerging channels
• Maintain a coordinated editorial calendar
• Lead community management, including monitoring and responding to comments and direct messages
• Manage negative or sensitive interactions and customer complaints received through digital platforms
• Use social listening, topic mining, and trend analysis to identify customer needs, risks, reputation considerations, and engagement opportunities
• Translate social insights into actionable recommendations for leaders and business partners
• Build performance reporting on reach, engagement, sentiment, audience growth, traffic, quote starts, and business outcomes
• Test and learn across content formats, platforms, audiences, and posting strategies
• Collaborate with TD social media teams to share learnings, tools, and best practices
• Support integrated campaigns and promote TDI initiatives
• Monitor platform changes, emerging channels, audience behaviours, and social media trends
• Ensure brand, customer experience, legal, compliance, privacy, risk, and records-management requirements are met
• Identify and escalate customer, conduct, compliance, and reputation risks
• Document, monitor, and report social media activity

Communications

• Develop customer-facing communications across letters, package updates, emails, SMS messages, servicing communications, website content, FAQs, and customer education materials
• Ensure communications are clear, concise, accurate, and aligned with TD Insurance customer experience principles and communication standards
• Translate complex insurance, business, and regulatory information into customer-friendly language
• Review and update existing communications to improve clarity, consistency, and effectiveness
• Apply plain language principles and accessibility best practices
• Support communication plans for medium-sized business initiatives, product changes, regulatory updates, and customer experience improvements
• Partner with stakeholders to identify communication requirements, risks, and opportunities
• Coordinate communication activities across multiple channels and customer touchpoints
• Monitor communication effectiveness and recommend improvements
• Gather requirements and develop communication solutions with Journey teams and business stakeholders
• Review business-partner content for consistency with TD Insurance standards, tone of voice, and customer experience objectives
• Provide guidance on communication best practices, readability, and plain language techniques
• Build relationships with Product, Claims, Distribution, Marketing, Legal, Compliance, Risk, and other partners
• Ensure communications meet TD brand, compliance, privacy, legal, and accessibility requirements
• Follow communication governance and approval processes
• Identify and escalate communication, customer, compliance, or reputation risks

Communications Specialist

Security Analyst

• Support TD’s Fusion Centre Fusion Incident Management team
• Facilitate incident response and timely information sharing with Senior Executives
• Book and host incident response and risk mitigation calls
• Create and update incident response documentation
• Draft and issue communications for complex threats, events, and incidents
• Participate in the rotating on-call schedule and respond to incidents outside normal business hours when required
• Liaise with stakeholders during cyber incidents, cyber-fraud events, and crisis events
• Facilitate taskforce meetings and communication bridges
• Work with internal stakeholders throughout the incident management lifecycle
• Create non-technical communication materials regarding emerging events
• Manage the incident Confluence site, JIRA task triaging, and workstream assignment
• Facilitate incident response calls, take minutes, and track action items
• Conduct internal assessments of TD’s readiness against scenarios experienced by external parties
• Establish and maintain Fusion FIM communication and coordination playbooks
• Maintain the list of Fusion Centre response partners and contribute to continuous process improvement
• Contribute to Fusion communication products and regular Fusion Centre reporting
• Build and maintain relationships with business units and key stakeholders
• Adhere to policies, procedures, technology control standards, and regulatory guidelines
• Review internal activities and processes, identify improvement opportunities, and escalate issues appropriately

Senior Information Security Analyst, Incident Management

Program Manager

• Drive end-to-end change leadership for people, process, and technology impacts in the US Retail Store Network
• Support change and program delivery pillars, ensuring critical deliverables are met and changes are accounted for
• Lead development and implementation of business-specific and enterprise-wide programs
• Design, develop, implement, monitor, report on, and resolve issues for specialized functional areas
• Implement coaching tools and programs, provide follow-up support, and measure effectiveness
• Serve as a subject matter expert and coach or educate others
• Coordinate and integrate work with other areas
• Provide advanced analysis and specialized reporting to business partners and centers of expertise
• Support development and execution of diverse programs, tools, and activities
• Provide expertise and guidance on programs and related reporting
• Work with business partners and external service providers to resolve issues, streamline processes, and implement solutions
• Monitor service providers, service levels, and contracts
• Assess legislative developments and recommend policy or program changes
• Lead projects implementing program and policy changes
• Participate in business process efficiency reviews
• Support regulatory applications and responses to information requests
• Ensure programs and policies meet business needs, internal and external requirements, and business priorities
• Conduct research projects and support presentations and communications
• Monitor service, productivity, and efficiency and implement continuous improvements
• Lead or implement remediation plans for performance, risk, and governance issues
• Manage relationships with business lines, corporate functions, control functions, and stakeholders
• Maintain risk management and control processes aligned with risk appetite
• Participate in team development, knowledge transfer, mentoring, and cross-training
• Keep stakeholders informed about project status and relevant day-to-day information
• Act as a brand ambassador for the business area and bank

Program Manager – Retail Change Office

• Attend the exclusive, invite-only Career Event in Toronto on October 29th and meet the Leadership Team
• Build a client portfolio from the ground up
• Partner with clients to understand life and financial objectives
• Conduct in-depth financial reviews
• Foster long-term client relationships through ongoing support and guidance
• Analyze results using data-driven insights
• Develop recommendations and evaluate the effectiveness of financial programs, policies, and practices
• Collaborate with the team to achieve shared objectives and enhance the client experience
• Monitor productivity and service delivery
• Identify efficiency opportunities and champion continuous improvement initiatives
• Stay informed on industry best practices and emerging trends
• Mentor and guide colleagues
• Uphold risk management and controls aligned with the organization’s risk appetite
• Contribute to a positive, service-oriented workplace

Financial Planning Specialist

• Participate in planning, forecasting and monthly outlook processes for TD General Insurance
• Work with business partners to review assumptions and identify trends
• Support preparation of monthly management reports and metrics summaries
• Adapt, automate and document reports based on changing needs and priorities
• Collaborate with finance groups within TD Bank to ensure financial information accuracy
• Provide internal business partners with support and insights on business drivers
• Participate in business initiatives to evaluate and recommend solutions to financial and operational issues
• Conduct peer benchmarking analysis
• Continuously improve processes and documentation while ensuring compliance with internal policies and best practices
• Encourage a positive and supportive working culture that facilitates personal and professional development
• Report directly to the Senior Manager Finance, GI Business Support

Senior Finance Analyst

General

• Develop mortgage business by targeting referrals from realtors, builders, financial planners, and other centers of influence
• Build sales skills and credit knowledge through targeted sales training
• Work closely with the Sales Manager through joint sales calls and monthly coaching sessions
• Use a sales management system designed for the sales channel
• Develop and maintain customer relationships
• Build a personal business using TD’s brand in Canada