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Posted: 10/20/2026Account Manager – Hospitality
The Access GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing hotel technology customer portfolios, leveraging CRM data and AI-driven tools to enhance customer relationships and drive account growth. Proficient in collaborating across teams to ensure customer retention and success within the hospitality technology sector.
Highest-signal resume keywords
Hotel Technology ExperienceCustomer Relationship ManagementSales Methodologies (MEDDPICC)Collaborative Sales EnvironmentsProperty Management Systems Familiarity
About the role
Key responsibilities & impact- Manage a portfolio of hotel technology customers
- Build trusted customer relationships and help customers achieve value from Access solutions
- Support customer retention and long-term success
- Identify and progress cross-sell and upsell opportunities through the sales process
- Collaborate with colleagues on larger or more complex opportunities
- Work with Customer Success, Support, Finance, and Sales teams to resolve issues and protect renewals
- Use CRM data, customer insights, and AI-enabled tools to identify risks, support forecasting, and uncover account-growth opportunities
- Create a joined-up customer experience
Requirements
What you’ll need- Experience in hotel technology, hospitality software, or a related technology environment
- Familiarity with property management systems and the wider hotel technology ecosystem, including revenue management, payments, or distribution solutions
- Experience using customer relationship management platforms, account health reporting, or AI-driven sales tools
- Knowledge of sales methodologies such as MEDDPICC
- Experience working in collaborative sales environments
- Commercial awareness, organisation, and confidence working with stakeholders from users to senior decision-makers
Benefits
Comp & perks- Competitive salary
- Wellbeing days taking total annual leave to 25 days
- Health contribution
- Range of benefits to suit you
- Three charity days allocated to support a cause
- Career development and progression opportunities
- Blended approach to office working
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Health ReportingAI-Driven Sales ToolsCross-Sell and Upsell StrategiesCustomer Insights AnalysisRevenue Management Solutions
Soft Skills
Commercial AwarenessOrganizational SkillsStakeholder EngagementConfidence in Decision-Making
Tools & Technologies
CRM PlatformsHospitality SoftwareAI-Enabled Tools
Industry Keywords
Hospitality Technology EcosystemDistribution SolutionsPayments Solutions