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The HartfordCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex, high-value claims with a focus on analytical evaluation, negotiation, and customer service. Proficient in developing coverage assessments and maintaining detailed claim knowledge while effectively communicating with stakeholders.
Highest-signal resume keywords
Latent Bodily Injury Claims ExperienceNegotiating High-Value General Liability ClaimsActive Property & Casualty State Insurance Adjuster LicenseProficiency With MS OfficeAnalytical And Critical Thinking Ability
About the role
Key responsibilities & impact- Independently and timely manage all aspects of the most complex, high-value claims
- Maintain detailed claim knowledge, analytical focus, and a clear resolution strategy
- Share expertise and contribute to broader claim goals through audits, projects, and training initiatives
- Proactively communicate with customers and business partners regarding claim management and resolution
- Respond to customer inquiries and provide superior customer service
- Review and analyze complex policies and coverage parts, including general liability and umbrella/excess liability
- Write clear, concise, and accurate coverage positions
- Investigate claims and lawsuits
- Manage litigation and counsel, including litigation planning and budgeting
- Position claims proactively for resolution
- Develop and articulate complex coverage, liability, and damage assessments
- Provide detailed recommendations to leadership
- Pursue and finalize coverage and liability risk transfer against liable parties and insurance carriers
- Conduct complex negotiations and articulate coverage and liability positions
- Attend mediations and trials as necessary
- Manage expense, reserve, and financial transactions accurately
- Maintain up-to-date claims metrics
- Participate in office work three days per week, Tuesday through Thursday, when living near an office; otherwise work remotely and come into an office as business needs arise
Requirements
What you’ll need- 5+ years latent bodily injury claims experience
- Experience handling affirmative/defensive risk transfer, including additional insured tenders
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Experience creating and delivering presentations
- Superior customer service and active listening skills
- Proven ability to prioritize and manage multiple responsibilities
- Proven track record negotiating and settling high-value general liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Active Property & Casualty State Insurance Adjuster license
- Preferred: Bachelor's degree
- Preferred: 10+ years latent bodily injury claims experience
- Preferred: Proficiency handling litigated claims
- Preferred: Experience analyzing personal and advertising injury coverage parts
Benefits
Comp & perks- Hybrid or 100% remote work arrangement, depending on proximity to an office
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
- Perks & Benefits (as referenced in the posting)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementCoverage AnalysisLitigation ManagementRisk Transfer NegotiationClaims Metrics MaintenanceFinancial Transaction ManagementPresentation Creation And DeliveryConflict ResolutionCustomer ServicePolicy Review
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationActive ListeningPrioritizationAnalytical Evaluation
Certifications & Qualifications
Active Property & Casualty State Insurance Adjuster License
Industry Keywords
General LiabilityUmbrella LiabilityAffirmative Risk TransferDefensive Risk TransferPersonal Injury CoverageAdvertising Injury CoverageLitigated ClaimsClaims AuditsClaims Training InitiativesClaims Resolution Strategy