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The Knot WorldwideCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing vendor relationships, operational controls, and cross-functional projects within e-commerce and fulfillment environments. Proficient in data analysis, reporting, and translating operational insights into actionable recommendations.
Highest-signal resume keywords
Vendor ManagementOperational ReportingData AnalysisE-Commerce OperationsCross-Functional Project Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage new vendor onboarding with Legal, Accounts Payable, Procurement, and Data
- Oversee vendor contract execution, renewals, and purchase order creation
- Manage billing, royalty tracking, payment tracking, and printer invoice fee reviews
- Monitor printer facility capacity, operational risks, inventory, production, and replenishments
- Support printer peak and holiday operations and onboarding of new fulfillment facilities
- Manage special orders and custom requests
- Manage shipping carrier relationships, service-level issues, and escalations
- Coordinate cross-functional projects during shipping escalations
- Submit, track, and resolve claims for damaged, late, or lost orders
- Analyze shipping costs and identify financial optimization opportunities
- Investigate, resolve, and prevent recurring order issues with CX and printers
- Recommend on-site, product, and printer optimizations based on findings
- Conduct quality controls and review Voice of Customer feedback
- Facilitate UAT between printer partners and engineering teams
- Communicate testing plans, timelines, resources, and payload requirements
- Establish test plans for new features and products
- Maintain operational controls, escalation frameworks, and decision criteria
- Lead root-cause analyses and durable cross-functional solutions
- Anticipate customer, cost, and capacity impacts and raise risks to leadership
- Own reporting on order issues, ship-time performance, and non-billable costs
- Develop reprint reporting and translate insights into roadmap and release-readiness recommendations
- Frame data-driven narratives for leadership decision-making
Requirements
What you’ll need- 5–7 years of progressive experience in e-commerce operations, fulfillment, print production, supply chain, carrier management, or a related operational function
- Experience managing external vendors and operational partners, including printers, suppliers, and/or carriers
- Experience managing SLAs, resolving escalations, driving vendor accountability, and building working relationships
- Hands-on experience with vendor onboarding, invoice reconciliation, purchase orders, contract renewals, billing, and vendor cost analysis
- Ability to identify discrepancies, manage operational controls, and identify cost-saving or margin-improvement opportunities
- Strong proficiency in Excel/Google Sheets and operational reporting
- Ability to analyze large datasets, identify trends and root causes, and translate findings into clear recommendations
- Experience with SQL, BI tools, or other data-analysis tools is a plus
- Strong understanding of the end-to-end e-commerce order lifecycle, including production, fulfillment, shipping, delivery, reprints, claims, and order exceptions
- Experience partnering with Product and Engineering teams on UAT, integrations, system changes, and operational troubleshooting
- Ability to translate operational requirements into clear test plans, requirements, and acceptance criteria
- Ability to independently manage complex, cross-functional projects; establish operational controls; conduct root-cause analyses; and implement sustainable process improvements
- Proven ability to work across CX, Product, Engineering, Finance, Legal, Accounting, Merchandising, Design, and offshore/global teams
- Strong communication and stakeholder-management skills
- Experience in print production, paper products, custom fulfillment, or e-commerce supply chain is highly preferred
- Ability to build fluency with AI tools relevant to the work and use them thoughtfully with sound judgment
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Retirement benefits
- Generous leave policies
- Fully remote work with no regular in-office requirements
- Intentional company and team gatherings
- Flexible time off
- Physical and mental wellness programs
- Virtual collaboration for roles not eligible for in-office expectations
- AI tools and fluency development relevant to the work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor OnboardingInvoice ReconciliationPurchase OrdersContract RenewalsBilling ManagementOperational ControlsRoot-Cause AnalysisCost AnalysisSQLBI Tools
Soft Skills
Strong CommunicationStakeholder ManagementProblem-Solving
Tools & Technologies
ExcelGoogle Sheets
Industry Keywords
E-CommerceFulfillmentPrint ProductionSupply ChainCarrier Management