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Technical Customer Support Professional
Trimble Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering Tier 3 technical support for SketchUp software, with strong capabilities in root cause analysis, software testing, and effective communication. Proficient in mentoring teams and designing technical training while advocating for customer needs and driving continuous improvement.
Highest-signal resume keywords
Tier 3 Technical SupportRoot Cause AnalysisSoftware TestingJira or Confluence3D Modeling Software
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
- Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
- Translate complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
- Partner with engineering and product development teams to manage incident escalations and prioritize resolutions
- Mentor internal support teams
- Design technical training
- Author comprehensive documentation for complex workarounds
- Act as a customer advocate and collaborate with SketchUp developers to solve complex system issues
- Shape continuous improvement of tools and global product feedback loops
Requirements
What you’ll need- 3+ years of experience navigating advanced technical support environments or software workflows
- Mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
- Familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
- Outstanding verbal and written communication skills
- Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
- Familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
- Diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
- Programming knowledge or scripting experience in modern development languages
- Ability to travel 10%
Benefits
Comp & perks- Bonus eligible
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
- Reasonable accommodations for disabilities or sincerely held religious beliefs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisSoftware TestingProgramming KnowledgeScripting ExperienceDiagnostic Skills
Soft Skills
Outstanding Verbal CommunicationOutstanding Written CommunicationMentoring
Tools & Technologies
JiraConfluenceWindowsMacOSIOSAndroidWindows ServerDirectX 12Metal
Certifications & Qualifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Arts and Sciences
Industry Keywords
Technical SupportSystems Development Life CycleArchitectural Design Workflows3D Graphics Processing