Trinity Health

Representative

• Process credit account balances from patients and insurers within hospital and medical group revenue operations
• Review, monitor, and follow up on patient credit accounts receivable as part of the revenue cycle process
• Determine root causes of credit balances and take appropriate steps for full account adjudication
• Post patient balance refunds and rebill claims as needed
• Document discrepancies, corrections, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
• Track payment activity and findings for the Supervisor
• Perform account adjustments or write-offs according to policy
• Research credit balances caused by payment posting and prepare documentation
• Serve as backup to Payment Posting Representatives
• Prepare patient refund checks and enter data into the appropriate system
• Perform accurate cash posting and reconciliation
• Submit, track, trend, and report cash-posting activities to stakeholders
• Communicate with patients and coordinate with the customer service team regarding overpayments
• Report directly to the Supervisor Payment Posting
• Demonstrate Trinity Health's Mission, Vision, and Values and adhere to applicable laws, regulations, compliance requirements, and policies

Credit Resolution Representative – I

Nurse

• Fill short and long-term assignments throughout the health system.
• Float throughout the hospital and/or multiple hospital locations and/or regions.
• Assess, identify outcomes/solutions, plan, implement, and evaluate patient care.
• Act independently and appropriately within license, scope of knowledge, and experience.
• Retain accountability for delegation, choices, decisions, and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities.
• Work in varied practice settings while traveling within the local region or nationally.

Travel Registered Nurse, RN, L&D

• Process credit account balances from patients and insurance companies within hospital and/or medical group revenue operations
• Review, monitor, and follow up on insurance, patient, and Medicare credit accounts receivable
• Determine root causes of credit balances and take appropriate steps to fully adjudicate accounts
• Post payments and insurance rejections and rebill claims as needed
• Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
• Track payment activity and findings for the Supervisor
• Perform account adjustments or write-offs according to policy
• Research credit balances caused by payment posting and prepare documentation
• Provide feedback to the Cash Posting team
• Serve as backup to Payment Posting Representatives
• Prepare refund checks to patients and insurers and enter data into the appropriate system
• Promote accurate cash posting and reconciliation
• Cash post incoming payments in a timely and effective manner
• Submit, track, trend, and report related cash-posting processes to key stakeholders
• Maintain knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures
• Report directly to the Supervisor Payment Posting

Credit Resolution Representative, II – PFS

General

• Fill short and long-term assignments throughout the health system
• Float throughout the hospital and/or multiple hospital locations and/or regions
• Apply professional practice standards: assess, identify outcomes/solutions, plan, implement, and evaluate
• Act independently and appropriately within scope of knowledge and experience
• Retain accountability for delegation, choices, decisions, and outcomes
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes
• Take on new and additional responsibilities
• Manage competing priorities while embracing new ideas and cultural differences

Surgical Technologist, ST, CST, CVOR

Medical Billing and Coding

• Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
• Bill and follow up on government and non-government accounts
• Document claims billed, paid, settled, and follow-up activities in appropriate systems
• Identify and escalate issues affecting accurate billing and follow-up
• Contact payers directly regarding payment due on accounts
• Review and respond to mail correspondence in a timely and accurate manner
• Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
• Investigate overpayments, underpayments, credit balances, and payment delays
• Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement
• Research claim rejections, make corrections, take corrective actions, and refer claims as needed
• Follow up on delayed payments with patients and third-party payers
• Prepare special reports as directed by the Supervisor Billing and Follow-Up
• Assist with training and education of Billing and Follow-up Representative I colleagues
• Provide problem resolution for billing and follow-up issues
• Perform other duties assigned by the supervisor
• Report directly to a Supervisor Billing & Follow-Up

Billing and Follow-Up Representative II – Specialty Acute Medical Billing

• Processes credit account balances from patients and insurance companies within hospital and/or medical group revenue operations
• Reduces patient balance accounts receivable credits and coordinates with customer service regarding patient overpayments
• Determines root causes of credit balances and takes appropriate steps to fully adjudicate accounts
• Posts patient balance refunds and rebills claims as needed
• Reviews, monitors, and follows up on patient credit accounts receivable as part of the revenue cycle process
• Documents corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
• Tracks payment activity and findings for the Supervisor
• Performs account adjustments or write-offs according to policy
• Researches credit balances caused by payment posting and prepares documentation
• Serves as backup to Payment Posting Representatives
• Prepares patient refund checks and enters data into appropriate systems
• Performs cash posting and reconciliation activities accurately and timely
• Reports to the Supervisor Payment Posting

• Float throughout the hospital and/or multiple hospital locations and/or regions.
• Assess patients, identify outcomes/solutions, plan, implement, and evaluate care.
• Act independently and appropriately within license, scope of knowledge, and experience.
• Retain accountability for delegation, choices, decisions, and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities.
• Manage competing priorities while embracing new ideas and cultural differences.
• Fill short- and long-term staffing assignments throughout the health system.

Travel Registered Nurse, RN, ICU

• Fill short- and long-term nursing assignments throughout the health system
• Float throughout the hospital and/or multiple hospital locations and regions
• Assess patients, identify outcomes and solutions, plan, implement, and evaluate care
• Act independently and appropriately within license, scope of knowledge, and experience
• Maintain accountability for delegation, choices, decisions, and outcomes
• Collaborate with stakeholders and contribute to quality and improvement practices and outcomes
• Take on new and additional responsibilities
• Manage competing priorities while embracing new ideas and cultural differences

Travel Registered Nurse, RN – Emergency Department

• Fill short and long-term assignments throughout the health system.
• Float throughout the hospital and/or multiple hospital locations and/or regions.
• Assess, identify outcomes/solutions, plan, implement, and evaluate patient care.
• Act independently and appropriately within license, scope of knowledge, and experience.
• Retain accountability for delegation, choices, decisions, and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities while managing competing priorities.
• Travel within the local region or nationally to fill critical healthcare positions.

Therapist

• Fill short and long-term assignments throughout the health system.
• Float throughout the hospital and/or multiple hospital locations and/or regions.
• Apply standard elements of professional practice per AARC guidelines.
• Act independently and appropriately within the scope of knowledge and experience.
• Retain accountability for delegation, choices, decisions and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities while managing competing priorities.
• Provide respiratory therapy coverage for critical positions and unforeseen, unplanned circumstances or extended leaves of absence.
• Work in a variety of practice settings within the local region or nationally.

Local Travel Respiratory Therapist, RRT

• Fill short and long-term assignments throughout the health system.
• Float throughout the hospital and/or multiple hospital locations and/or regions.
• Apply standard elements of professional practice per AARC guidelines.
• Act independently and appropriately within the scope of knowledge and experience.
• Retain accountability for delegation, choices, decisions, and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities while managing competing priorities.
• Provide respiratory therapy coverage for critical staffing needs and extended leaves of absence.

• Fill short- and long-term assignments throughout the health system.
• Float throughout the hospital and/or multiple hospital locations and/or regions.
• Assess patients, identify outcomes and solutions, plan, implement, and evaluate care.
• Act independently and appropriately within license, scope of knowledge, and experience.
• Retain accountability for delegation, choices, decisions, and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities while managing competing priorities.
• Work day shifts for a 13-week assignment at Trinity Health Chelsea, starting ASAP, at 4x10 hours.

Local Travel Registered Nurse, RN

• Collaborate and facilitate optimal provision of care through virtual daily management using computerized and/or digital platforms
• Assess, plan, implement, coordinate, monitor, and evaluate patients’ plans of care from admission to discharge
• Organize care in collaboration with multidisciplinary teams and participate directly or indirectly with patients
• Use clinical knowledge and critical thinking to coordinate, implement, and support plans of care
• Ensure seamless, effective, and efficient transitions of care across the continuum
• Perform chart audits to enhance quality and safety
• Monitor department-specific quality metrics and ensure complete and accurate patient-record documentation
• Perform virtual Safety Rounds
• Serve as clinician, educator, consultant/collaborator, and navigator
• Support the Holy Cross Health Model of Care, shared governance, nursing quality initiatives, and ANA standards

Virtual Registered Nurse – Med/Surg

• Fill short- and long-term assignments throughout the health system.
• Float throughout the hospital and/or multiple hospital locations and regions.
• Assess patients, identify outcomes and solutions, plan, implement, and evaluate care.
• Act independently and appropriately within license, scope of knowledge, and experience.
• Retain accountability for delegation, choices, decisions, and outcomes.
• Collaborate with key stakeholders and contribute to quality and improvement practices and outcomes.
• Take on new and additional responsibilities while managing competing priorities.
• Work in varied practice settings while traveling locally or nationally.

Local Travel Registered Nurse, RN, ED

• Fill short- and long-term assignments throughout the health system
• Float throughout the hospital and/or multiple hospital locations and regions
• Apply standard elements of professional practice per AARC guidelines
• Act independently and appropriately within scope of knowledge and experience
• Retain accountability for delegation, choices, decisions and outcomes
• Collaborate with key stakeholders and contribute to quality improvement practices and outcomes
• Take on new and additional responsibilities
• Manage competing priorities while embracing new ideas and cultural differences