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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on educating customers about cannabis products and ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues while maintaining a clean and organized workspace.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Communication SkillsAbility To Work IndependentlyConversational English Proficiency
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Provide the TruExperience through elevated patient service standards and behaviors
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform additional delivery associate tasks as needed
- Process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience required
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Ability to pass a comprehensive background record check
- Must be able to move intermittently throughout the workday and meet the stated sensory and functional requirements
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
- Valid driver's license and clean driving record required to fulfill the Delivery Driver role
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCompliance With State RegulationsAbility To Lift 50 LbsBackground Record Check
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Certifications & Qualifications
High-School Diploma Or EquivalentValid Driver's License
Industry Keywords
CannabisRetailPatient Service StandardsCustomer ExperienceDynamic Environment