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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively assisting customers and managing orders. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer Service ExperienceProduct KnowledgeCash Handling ExperienceVerbal And Written Communication SkillsValid Driver's License
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide product knowledge and exceptional customer service to customers, guests, coworkers, and patients
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate responsibilities as needed, including delivery procedures and driving
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to maintain confidentiality and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday
- Ability to see and hear, or use prosthetics enabling these senses to function adequately
- Ability to function independently with flexibility and personal integrity
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to push/pull, lift/carry, and position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps; crouch, stoop, kneel, and crawl
- Availability to work evenings, weekends, and holidays
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct EducationDelivery ProceduresAbility To Lift/Carry Up To 50 LbsAbility To Operate Electronic EquipmentAbility To Follow Written/Oral InstructionsAbility To Document Customer Issues
Soft Skills
Strong Interpersonal SkillsProfessionalismAbility To Work IndependentlyTeam CollaborationFlexibility
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Industry Keywords
Cannabis IndustryState RegulationsCustomer JourneyPatient OrdersConfidentiality