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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by guiding customers through their cannabis journey, educating them on product benefits, and resolving issues effectively. Proficient in cash handling and operating electronic equipment while maintaining compliance with state regulations.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Verbal And Written Communication SkillsConversational English ProficiencyAbility To Work Independently And In A Team Environment
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including following delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe as online support
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required sensory functions
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 pounds
- Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
- Availability to work flexible hours, evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct KnowledgeElectronic Equipment OperationDelivery Procedures
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer JourneyState RegulationsPatient Service