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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to educate customers on cannabis products while adhering to state regulations. Capable of handling cash transactions and processing orders efficiently in a fast-paced retail environment.
Highest-signal resume keywords
Customer ServiceCash HandlingProduct KnowledgeVerbal CommunicationTeam Collaboration
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Process online orders, including deliveries, within a two-hour timeframe as online support
- Perform delivery associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work independently with flexibility and personal integrity
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to move throughout the facility, operate computing devices, manipulate products/tools, push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours as needed
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off
- Flexible hours depending on store needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingRetail ExperienceDelivery Driver DutiesProduct EducationCompliance with Regulations
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisCustomer JourneyPatient OrdersState RegulationsBackground Check