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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on educating customers about cannabis products and ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues while maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceKnowledge of Cannabis ProductsExcellent Communication SkillsAbility to Work Independently
About the role
Key responsibilities & impact- Educate customers about cannabis products, benefits, and potential side effects
- Facilitate customer purchases in compliance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders accurately and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Process online orders, including deliveries, within a two-hour timeframe when providing online support
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to communicate in conversational English
- Ability to operate computers, laptops, and telecommunication devices
- Must possess the mental and physical capacities necessary to perform the job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and perform required physical tasks
- Ability to push, pull, lift, carry, and position objects up to 50 pounds
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct KnowledgeAbility to Follow InstructionsPhysical Task Performance
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
High-School Diploma or EquivalentValid Driver's License
Industry Keywords
Cannabis ProductsState RegulationsRetail ExperienceCustomer EducationBackground Record Check