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Wells FargoCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and customer service skills while managing teller operations and ensuring compliance with banking regulations. Capable of coaching and developing team members to enhance performance and customer satisfaction.
Highest-signal resume keywords
Leadership ExperienceCustomer Service SkillsRisk Management KnowledgeCash Handling ExperienceRegulatory Compliance Knowledge
About the role
Key responsibilities & impact- Lead and supervise teller-function risk and operations
- Deliver exceptional customer service and colleague experience while ensuring timely, quality, and compliant teller functions
- Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools
- Perform operational and customer-support tasks
- Engage customers, build relationships, and interact directly with them
- Manage teller-line schedules and daily operations
- Make decisions and resolve teller-line operational issues under regional banking management direction
- Interpret applicable regulations, policies, procedures, audit, and escalation requirements
- Support customers and employees in resolving or escalating concerns and complaints
- Collaborate with branch employees, colleagues, and mid-level managers
- Coach, motivate, and develop direct reports to achieve business objectives
- Manage allocation of people and financial resources for branch operations
- Mentor direct reports and assist in hiring talent
- Assess customer needs and refer interested customers for dwelling-secured products to SAFE team members without taking applications or offering or negotiating transaction terms
- Execute applicable risk and compliance programs, monitor risks, escalate issues, and make sound risk decisions
Requirements
What you’ll need- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ years of leadership experience
- Ability to work a schedule that may include most Saturdays
- Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions
- Must comply with Wells Fargo Loan Originator policies and ongoing regulatory requirements
- Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
- Not eligible for Visa sponsorship
- Leadership skills, including building, developing, and motivating a diverse work team
- Strong customer service and complex customer issue resolution abilities
- Customer service, operations, or financial services management experience in a high-volume, fast-paced environment
- Ability to educate customers about technology and mobile banking options
- Integrity and professionalism when interacting with customers and employees
- Knowledge of banking laws and regulations
- Knowledge of retail compliance controls, risk management, and loss prevention
- Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking
- Cash handling experience
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ManagementIssue ResolutionPerformance ManagementFinancial Services ManagementCustomer Needs Assessment
Soft Skills
CoachingMotivating TeamsBuilding RelationshipsIntegrityProfessionalism
Tools & Technologies
Mobile Banking EducationTeller Function Tools
Certifications & Qualifications
Consumer Financial Protection Bureau QualificationLoan Originator Certification
Industry Keywords
Banking RegulationsRetail Compliance ControlsRisk ManagementLoss PreventionFinancial Responsibility Standards