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Willow Creek Behavioral HealthPosted 10/21/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient access operations, including appointment processing, patient inquiries, and insurance eligibility checks. Proficient in utilizing digital clinic tools and collaborating with clinical teams to enhance service delivery in behavioral health settings.
Highest-signal resume keywords
Patient Access Operations ManagementDigital EMR ProficiencyInsurance Eligibility ChecksCustomer Experience ManagementOperational Data Analysis
About the role
Key responsibilities & impact- Manage patient access operations, including processing appointments, handling inbound calls and voicemails, and processing patient inquiries
- Coordinate patient outreach and engagement through tracking systems for inquiries, record requests, scheduling, and follow-up communications
- Update provider schedules and availability, process overnight messages, and manage electronic health record documentation
- Monitor operational channels, relay critical information to clinical staff, escalate issues, and facilitate communication between teams and patients
- Process co-pays and fees, conduct routine insurance eligibility checks, and explain billing responsibilities to patients
- Run and audit operational reports, review patient charts for accuracy, and ensure compliance with data management standards
- Develop reports, analyze operational data for leadership, and identify workflow optimization opportunities
- Support clinic operations and assist leadership in improving service delivery
Requirements
What you’ll need- At least 2 years of operations experience, preferably in a start-up environment, behavioral health clinic or hospital
- Comfort with or ability to quickly learn digital clinic tools, including digital EMR, telehealth platforms, and digital intake forms
- Experience working directly with customers/patients in a customer experience capacity
- Excellent organizational skills
- Ability to follow operational processes related to patient onboarding, including establishing patient charts, welcoming patients, and completing insurance checks
- Ability to quickly understand, respond to, and address challenges arising throughout the day in clinic
- Comfort working with clinical teams, including LCSWs, LMHCs, Care Managers, Psychiatrists, Psych NPs, and Licensed Peers
- Desire to improve mental health care delivery
- Experience with insurance and medical claims processes
- Experience with credentialing
- Openness and ability to respond to constructive feedback
- Strong leadership, interpersonal, communication, prioritization, flexibility, and independent/collaborative working skills listed as preferred qualifications
Benefits
Comp & perks- Fully remote, virtual role
- Monday to Friday, 10:15 AM–7:15 PM EST schedule
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment ProcessingPatient Inquiry HandlingElectronic Health Record DocumentationOperational ReportingInsurance Claims ProcessingCredentialingWorkflow OptimizationPatient Onboarding ProcessesTelehealth Platform FamiliarityData Management Compliance
Soft Skills
Excellent Organizational SkillsStrong Communication SkillsInterpersonal SkillsPrioritizationFlexibility
Tools & Technologies
Digital Clinic ToolsTelehealth PlatformsDigital Intake Forms
Industry Keywords
Behavioral Health ClinicPatient EngagementClinical Team CollaborationMental Health Care DeliveryOperational Processes