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Posted: 10/13/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and effective communication skills while managing onboarding processes for Micro and Small Fleet customers. Proficient in CRM tools and data validation, ensuring high accuracy and attention to detail.
Highest-signal resume keywords
Customer Service OrientationEffective Communication SkillsAttention To DetailCRM FamiliarityBilingual (French/English)
About the role
Key responsibilities & impact- Manage Salesforce queues, customer applications, and declines
- Monitor and nurture early engagement through automated email campaigns and shared inbox correspondence with Sales representatives
- Support fleet enrollment and pending activation efforts
- Execute account setup and data validation with high accuracy
- Educate customers on basic program features and functionality during onboarding interactions
- Identify and escalate issues that may impact the customer experience
- Partner with Sales and internal teams to ensure smooth onboarding transitions
- Deliver high-quality customer service while managing onboarding timelines and expectations
- Focus on onboarding Micro and Small Fleet customers and ensuring early lifecycle success
Requirements
What you’ll need- Strong customer service orientation
- Effective verbal and written communication skills
- Attention to detail and accuracy
- Basic problem-solving abilities
- Time management and organizational skills
- Ability to handle customer objections and questions with confidence
- Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys)
- Proficiency in Microsoft Office Suite and Google Workspace
- 0–2 years of customer service, onboarding, or related experience
- French/English speaking
Benefits
Comp & perks- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles, based on applicable plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ValidationOnboarding ProcessesProblem-SolvingTime ManagementOrganizational Skills
Soft Skills
Customer Objection HandlingVerbal CommunicationWritten Communication
Tools & Technologies
SalesforceSiebelGenesysMicrosoft Office SuiteGoogle Workspace
Industry Keywords
Customer ExperienceFleet EnrollmentAutomated Email CampaignsOnboarding TransitionsLifecycle Success