Inbound Sales and Service Manager
1-800 CONTACTS
Posted: 10/19/2026
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Inbound Sales and Service Manager
1-800 CONTACTSCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in developing high-performing call center teams while prioritizing customer experience through data-driven decision-making and effective coaching. Proficient in balancing sales and service to meet customer needs and drive key performance indicators.
Highest-signal resume keywords
Customer Service ExperiencePeople Management ExperienceCoaching SkillsData AnalysisMicrosoft Office Proficiency
About the role
Key responsibilities & impact- Lead and develop a high-performing, customer-focused call center team
- Coach associates, set expectations, develop future leaders, recognize strong performance, and create accountability
- Prioritize customer experience by identifying friction, using feedback, and improving processes
- Own inbound business performance by analyzing numbers, identifying root causes, and taking action
- Use data and customer interactions to coach behaviors that drive KPIs
- Embrace technology, AI, analytics, and new ways of working
- Balance sales and service by identifying customer needs and solving them through exceptional service
Requirements
What you’ll need- 3+ years of experience in customer service, sales, or a contact center environment
- 1+ year of supervisory or people management experience
- Strong coaching, communication, relationship-building, and problem-solving skills
- Ability to use data and critical thinking to make sound business decisions and drive results
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment
- Ability to give and receive meaningful feedback and confidently navigate difficult conversations
- Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word
- Ability to work occasional weekends and holidays as needed
- Ability to work onsite 100% during the first 4–6 weeks of onboarding, followed by a hybrid schedule of 1–4 days onsite per week as determined by your manager
Benefits
Comp & perks- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesData AnalysisKPI ManagementProcess Improvement
Soft Skills
CoachingCommunicationRelationship-BuildingProblem-SolvingOrganizational Skills
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordAI Technologies
Industry Keywords
Call CenterCustomer ExperiencePerformance ManagementFeedbackFast-Paced Environment