Shared Services Account Manager
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Posted: 10/19/2026PMP
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2020 CompaniesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, client relationship management, and cross-functional team coordination. Proficient in developing project plans, timelines, and documentation while ensuring successful project execution and operational improvements.
Highest-signal resume keywords
Project ManagementClient Relationship ManagementCross-Functional Team CoordinationRisk ManagementMicrosoft Office Suite
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary point of contact for assigned client accounts and projects
- Lead end-to-end project management across multiple concurrent programs
- Coordinate internal resources and cross-functional teams to ensure successful project execution
- Develop and maintain detailed project plans, workback schedules, and execution timelines
- Ensure projects are delivered on time, within scope, and within budget
- Monitor project health, identify risks proactively, and communicate mitigation plans
- Manage project scope changes, scheduling adjustments, and operational escalations
- Facilitate communication with clients, leadership, field teams, and internal stakeholders
- Partner with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams
- Review project reporting, compliance tracking, and execution data for accuracy and completeness
- Support development and standardization of project workflows, documentation, and processes
- Create and maintain project documentation, reporting summaries, and project closeout materials
- Ensure resource availability and alignment based on project scope and timing
- Escalate project risks, blockers, or client concerns to leadership
- Maintain strong client relationships through proactive communication and execution management
- Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
- Identify opportunities for operational improvements, process efficiencies, and scalability
Requirements
What you’ll need- 3–5 years of direct Account Management, Project Management, Client Services, or related experience
- Proven experience managing multiple projects and client relationships simultaneously
- Strong client-facing communication and relationship management skills
- Excellent written and verbal communication skills
- Strong organizational skills with exceptional attention to detail and follow-through
- Ability to manage competing priorities in a fast-paced environment
- Experience coordinating cross-functional teams and operational workflows
- Strong problem-solving, critical thinking, and risk management skills
- Ability to work independently while maintaining strong team collaboration
- Experience creating project plans, timelines, reporting, and project documentation
- Strong working knowledge of Microsoft Office Suite, including Excel
- Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred
- Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred
- PMP, CAPM, PRINCE2, or related project management certification is a plus
Benefits
Comp & perks- Competitive salary, paid weekly
- Work remotely, from home
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Partial Mobile Reimbursement
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Employees special pricing for multiple clients
- Personal development opportunities
- Professional stretch assignments
- Long-term career pathing options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningTimeline DevelopmentDocumentation CreationCompliance TrackingOperational Workflow Standardization
Soft Skills
Client-Facing CommunicationOrganizational SkillsAttention to DetailProblem-SolvingCritical Thinking
Tools & Technologies
AirtableSalesforceJiraSmartsheetMicrosoft Office Suite
Certifications & Qualifications
PMPCAPMPRINCE2
Industry Keywords
Account ManagementClient ServicesRetail MerchandisingMarketing OperationsField Execution