AbbVie

Representative

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build strong customer relationships and customer-needs-solving capability
• Create pre-call plan objectives and execute post-call evaluations
• Handle objections, misunderstandings, and concerns and gain calls to action to close sales calls
• Serve customer needs and expectations to build trusted relationships and achieve win-win agreements
• Develop and execute call plans to achieve call metrics and optimize coverage and frequency
• Build understanding of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with in-field, brand, and sales-manager teams
• Differentiate AbbVie’s value proposition with assigned healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

Specialty Representative, Psychiatry

• Execute AbbVie brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plan objectives and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings and secure calls to action
• Serve customer needs and expectations to build trusted relationships and achieve win-win agreements
• Develop and execute call plans to optimize coverage and frequency for key customers
• Build knowledge of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with in-field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with assigned health providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

Clinical Research

• Advance AbbVie’s clinical research pipeline by turning science into medicine and leveraging advanced capabilities
• Serve as the primary point of contact for investigative sites
• Provide clinical trial context and connect stakeholders with investigative sites
• Align, train, and motivate site staff and principal investigators on trial goals, protocols, and patient treatment principles
• Conduct site evaluation, training, routine monitoring, and site closure activities
• Ensure compliance with protocols, monitoring plans, applicable regulations, GCPs, ICH Guidelines, AbbVie SOPs, and quality standards
• Develop and customize site engagement strategies and use CRM tools to track progress and measure impact
• Support effective patient recruitment and retention based on the patient disease journey
• Develop knowledge of the therapeutic area, clinical asset, clinical landscape, and patient journey
• Mentor and train less experienced CRAs and contribute to their development
• Participate in global or local task forces and initiatives
• Conduct continuous risk assessment with the Central Monitoring team to identify study performance or patient safety issues
• Resolve site risk signals and implement preventative and corrective action plans
• Identify, evaluate, and recommend investigators and clinical trial sites
• Ensure quality and timely submission of site data and safety-event reporting
• Maintain audit and regulatory inspection readiness
• Manage investigator payments according to contract obligations, when applicable

Clinical Research Associate II – Immunology

Patient Care Coordinator

• Provide high-volume call center support and best-in-class customer service to patients and healthcare providers
• Educate patients on the enrollment process
• Handle status inquiries and schedule deliveries
• Use the core CRM system to manage workload, perform activities, and route work to team members
• Provide subject matter expertise on program requirements
• Serve as the initial point of contact for patients and healthcare providers
• Guide callers through the refill process and determine inquiry resolution
• Ensure correct information is provided or direct calls to the appropriate team member
• Document all communications received from calls
• Notify appropriate parties or systems about urgent orders, shipping issues, errors, complaints, or adverse drug events
• Identify potential adverse events for pharmacovigilance reporting to support FDA compliance
• Meet performance standards aligned with predefined metrics
• Complete all required training, including soft skills certification and program overviews

Patient Care Coordinator I

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings to gain calls to action and close sales calls
• Develop and execute call plans to optimize customer coverage, frequency, access, and sales opportunities
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, disease states, products, clinical information, and sales expertise
• Share market intelligence with in-field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

Account Executive

• Develop and maintain strategic business relationships with oncology departments and practices
• Interact with oncologists, hematologists, pharmacists, nurses, executives, department heads, managers, and support staff
• Increase education on product benefits and risks consistent with approved labeling
• Develop new business and improve resource utilization
• Grow sales and market share by achieving the sales plan for assigned oncology products and indications
• Understand and address customer needs and gather market intelligence
• Build relationships across accounts to benefit patients, physicians, and other healthcare professionals
• Partner with internal and cross-franchise leaders to identify, design, and adapt approaches and tactics
• Deliver on-label technical and scientific presentations using approved data
• Serve as lead US Commercial contact for targeted accounts in the assigned geography
• Collaborate with Brand and Strategic Marketing, GPO, Thought Leader Liaisons, MSLs, and contracted SPPs
• Provide site support and address customer issues
• Build, implement, communicate, and update strategic and tactical business plans for targeted accounts
• Facilitate physician and treatment-team training on approved and safe product use
• Monitor and report sales progress
• Provide routine communications to internal and external partners
• Act as AbbVie’s key point of contact for each account and coordinate timely customer support
• Attend and participate in local clinician boards, societies, and healthcare professional meetings
• Represent AbbVie and assigned products at relevant venues and communicate findings to internal stakeholders
• Stay current on clinical, market, payer, oncology, and disease-area developments
• Complete required training and comply with company policies and OEC/Legal procedures
• Identify important information, communicate business implications, transfer knowledge, and integrate standard methodologies
• Maintain understanding of approved product labeling and disease-state knowledge
• Optimize data, resources, and tools to identify sales opportunities and program strategies
• Participate in relevant organizational programs with Legal/OEC approval
• Use selling resources and tools to support selling strategies and maximize impact

Clinical Account Executive – Oncology

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans using SMART objectives and conduct post-call evaluations
• Handle objections, misunderstandings, and concerns and gain calls to action to close sales calls
• Serve customer needs and expectations to build trusted relationships and achieve win-win agreements
• Develop and execute call plans to optimize customer coverage and frequency
• Build understanding of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales practices
• Share market intelligence with in-field teams, brand teams, and the sales manager
• Differentiate AbbVie’s value proposition with health providers
• Identify, develop, and maintain disease-state experts, speakers, and advocates
• Collaborate with district colleagues and matrix teams
• Engage specialty physicians, pharmacists, nurses, sales management, marketing, training, customer excellence, and brand-plan stakeholders

Specialty Representative, Gastroenterology

Manager

• 根据既定工作目标及区域市场情况，合理制定工作计划并进行及时跟踪、修正、改进。
• 对区域资源进行分析、管理、分配，及时进行总结和优化。
• 构建高效团队，营造合规经营和诚信文化。
• 对区域人员进行专业培训并制定个人发展计划。
• 与医疗卫生专业人士建立常态化学术沟通渠道，把握机会，拓展新业务。
• 建立跨部门跨区域沟通机制，保障区域内外的沟通效率和质量。
• 严格遵守公司的道德行为规范（OEC）政策，有效地执行公司的市场计划。
• 及时上报与公司产品相关的药品不良事件，必要时配合PV收集信息。
• 遵守适用法律法规、行业规范以及公司政策要求，践行公司价值观和诚信合规原则。

District Manager

Account Manager

• 在区域战略合作经理的领导下，在所负责的重点目标医院有效地执行公司重点客户项目
• 提高公司的品牌形象，确保公司产品在医院的安全运营
• 高效率地拜访医院重点客户，并与其建立良好的多赢合作关系
• 最大限度地支持区域业务团队完成列名工作
• 及时收集重点客户的反馈信息及重点医院相关政策规定，反馈给区域战略合作经理并共同制定应对策略
• 建立并定期更新重点客户管理档案
• 推进目标医院的进药工作
• 在与关键客户沟通时给予主动、积极地协助，最大限度提高公司药品的可及性，确保患者获益
• 完成区域战略合作经理安排的其他任务

Key Account Manager

• Create pre-call plans using SMART objectives and execute post-call evaluations to continuously improve sales performance
• Handle objections, misunderstandings, and concerns and gain logical, reasonable calls to action to close sales calls
• Serve customer needs, expectations, and challenges to build trusted customer relationships and achieve win-win agreements
• Develop and execute call plans that achieve call metrics and optimize coverage and frequency with key customers
• Build understanding of customer needs, territory market landscape, competitors, market segments/dynamics, accounts, disease, products, clinical knowledge, and sales expertise
• Share market intelligence with the in-field team, brand team, and sales manager to align strategy and anticipate environmental changes and challenges
• Differentiate AbbVie’s value proposition with assigned healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates to maximize brand performance

Senior Territory Manager, Eyecare

Sales

• Lead and drive the sales team to achieve sales objectives
• Develop sales execution plans and track, monitor, and ensure progress and achievement
• Recruit and coach team members for performance and development
• Set targets, objectives, measurements, and incentive schemes
• Identify business opportunities and provide market trend analysis and key account updates to stakeholders
• Recommend business tactical plans and key account plans to the brand team
• Support Business Unit and Customer Excellence in key account management
• Build and develop a high-performance sales team
• Establish performance goals, role accountability, development plans, and feedback processes
• Collaborate with cross-functional teams to support salesforce materials and commercial programs
• Develop and implement action plans to achieve or exceed brand sales targets
• Consolidate sales information and review forecasts with Brand Manager/Business Unit Manager
• Guide team members in developing sales plans aligned with sales forecasts
• Determine milestones and adjust activities, resources, or timelines for business initiatives
• Provide market and customer insights to the brand team
• Identify business opportunities and collaborate on key actions
• Monitor account engagement outcomes and feed the brand planning process
• Elevate market intelligence and in-field performance to Brand Teams
• Influence key stakeholders and support KOL engagement strategies
• Collaborate with marketing and market access teams on government tender strategies, where applicable
• Maintain contact with Central Government Stores and Government Supplies Department, where applicable
• Coach, guide, and reinforce key account management among sales manager peers

Sales Manager – Senior

• Serve as the strategic leader of the assigned Los Angeles Central territory
• Develop and execute a comprehensive territory business plan aligned with brand strategy and local customer needs
• Build trusted relationships with hematologists, oncologists, nurses, pharmacists, administrators, and key account stakeholders
• Deliver compliant, customer-focused engagements using deep scientific and clinical expertise
• Partner with cross-functional colleagues to deliver coordinated customer experiences
• Evaluate territory performance using data, customer insights, and business analytics to optimize execution
• Maintain integrity, compliance, and professionalism in customer interactions
• Complete required AbbVie training and adhere to company policies and OEC/Legal procedures
• Continuously develop clinical, business, and leadership capabilities
• Advance Multiple Myeloma brand objectives and business goals
• Travel approximately 25% of the time

Clinical Account Executive, Multiple Myeloma

• Coordinate commercial activity within in-field teams to increase sales within the assigned geography
• Create, implement, and communicate the District Sales Plan and monitor progress
• Coordinate in-field activity to achieve results and agreed-upon targets
• Maximize market, segment, and team dynamics to drive top- and bottom-line results
• Ensure smooth, collaborative day-to-day and long-term business execution
• Set the tone and pace for business processes and organization
• Present market and franchise/business perspectives when leading teams and championing in-field meetings
• Develop mastery of product, disease-state, and Managed Care market information
• Coach, mentor, educate, and develop direct and indirect team members
• Hold direct reports accountable to behaviors and expectations
• Provide direction and insights to key internal partners during business planning
• Consistently exemplify the AbbVie Ways of Working

Senior District Manager, Retina Implant – Eye Care

• Serve as the strategic leader for the assigned territory and report to the Senior District Manager
• Advance Multiple Myeloma brand objectives and business goals
• Develop and execute a comprehensive territory business plan aligned with brand strategy and local customer needs
• Build trusted relationships with hematologists, oncologists, nurses, pharmacists, administrators, and key account stakeholders
• Deliver compliant, customer-focused engagements using deep scientific and clinical expertise
• Partner with cross-functional colleagues to deliver coordinated customer experiences
• Evaluate territory performance using data, customer insights, and business analytics to optimize execution
• Maintain integrity, compliance, and professionalism in customer interactions
• Complete required training and follow company policies and OEC/Legal procedures
• Continuously develop clinical, business, and leadership capabilities

Clinical Account Executive – Multiple Myeloma

• Serve as the strategic leader for the assigned Multiple Myeloma territory
• Develop and execute a comprehensive territory business plan aligned with brand strategy and local customer needs
• Build trusted relationships with hematologists, oncologists, nurses, pharmacists, administrators, and key account stakeholders
• Deliver compliant, customer-focused engagements using scientific and clinical expertise
• Partner with cross-functional colleagues to deliver coordinated customer experiences
• Evaluate territory performance using data, customer insights, and business analytics
• Optimize execution and maximize sustainable business impact
• Maintain integrity, compliance, and professionalism in customer interactions
• Complete required AbbVie training and follow company policies and OEC/Legal procedures
• Continuously develop clinical, business, and leadership capabilities
• Report to the Senior District Manager