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Affordable Dentures & ImplantsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and scaling centralized service capabilities, with a strong focus on operational design, financial accountability, and technology integration to enhance patient access and experience. Proven ability to lead cross-functional teams and manage third-party partnerships to drive measurable business outcomes.
Highest-signal resume keywords
P&L ManagementBusiness Case DevelopmentOperational LeadershipThird-Party BPO ManagementHealthcare Experience
About the role
Key responsibilities & impact- Define and capture new sources of value across patient access, demand recovery, patient support, and practice work
- Build and prioritize opportunity portfolios using revenue, patient experience, capacity, cost, feasibility, and time-to-value criteria
- Develop funded business cases and executable plans
- Design targeting, messaging, timing, and follow-up for distinct patient populations with Marketing and clinical and operational partners
- Test, evaluate, scale, change, or stop initiatives based on results
- Own call center schedule rate and improve capture of schedulable demand
- Lead centralization of schedulable demand with Field Operations, Marketing, and Insurance
- Build and scale outbound recovery capability from an early pilot
- Measure outcomes from contact through scheduling, attendance, treatment, and revenue with Finance and Data
- Identify scheduling and handoff barriers and improve execution within practice rules
- Own the technology and AI roadmap for centralized services
- Define business needs, benefits, investment requirements, and success criteria; partner with Technology on solutions and vendors
- Lead operational design, pilots, adoption, and scaling of agent assistance, coaching, workflow automation, intelligent routing, and patient outreach
- Measure technology investments against scheduling, service quality, agent effectiveness, productivity, and cost outcomes
- Identify and build centralized services that move work from practices into effective centralized delivery
- Coordinate service design, ownership, handoffs, service expectations, and communications
- Pilot new services with practices and scale them with training, support, and performance visibility
- Own centralized services P&L, annual plan, forecasts, and investment decisions
- Lead and develop inbound and outbound operational leaders
- Build culture across distributed internal teams and service partners
- Own third-party BPO partner costs and service delivery, including contracts, renewals, SLAs, pricing, capacity planning, performance reviews, and corrective action
- Secure cross-functional commitments and present recommendations, tradeoffs, and results to executive leadership
Requirements
What you’ll need- MBA preferred
- Demonstrated commercial results, structured problem-solving, business case development, and transformation leadership
- Track record building or transforming a service business or centralized capability that produced measurable revenue growth and improved customer experience or efficiency
- Required experience building and scaling a commercially meaningful capability, service, or business
- Demonstrated success identifying opportunities, developing business cases, launching new capabilities, proving value, and scaling results
- Experience limited to operating an established function is insufficient
- Experience leading strong operational leaders, distributed teams, and external service partners, with ownership of a P&L or comparable financial accountability
- Required experience managing third-party BPO partners, including relationships, contracts, service-level agreements, commercial terms, performance management, and capacity decisions
- Experience with international delivery partners preferred
- Evidence of applying technology, automation, or AI to operational workflows and delivering measurable business outcomes
- Healthcare experience preferred, particularly patient access or scheduling
- Relevant experience in appointment-based consumer services with substantial purchase decisions valued
- Demonstrated ability to execute across operations, marketing, technology, and finance without relying solely on reporting authority
- Commercial judgment, structured thinking, and entrepreneurial initiative
- Analytical and financial fluency, including business case development, financial modeling, scenario and sensitivity analysis, funnel performance, incremental revenue, unit economics, investment returns, and P&L management
- Ability to connect patient needs, agent workflows, practice operations, and technology into effective service design
- Technology fluency and curiosity
- Strong cross-functional influence and ability to align leaders on priorities, resources, and execution
- Ability to lead through others and develop operational leaders
- Clear executive communication and disciplined follow-through
- Must be authorized to work for any employer in the U.S.
- Employer cannot sponsor or take over sponsorship of an employment visa at this time
Benefits
Comp & perks- Domestic and international travel required for team leadership, partner oversight, practice visits, and pilots
- Travel to call center delivery sites, currently in South Africa, Belize, and Mexicali, Mexico
- Remote work arrangement
- Distributed-team work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ModelingScenario AnalysisService DesignWorkflow AutomationAI IntegrationPerformance ManagementCapacity PlanningRevenue Growth StrategiesPatient SchedulingCommercial Judgment
Soft Skills
Structured Problem-SolvingCross-Functional InfluenceExecutive CommunicationTeam DevelopmentEntrepreneurial Initiative
Tools & Technologies
Automation ToolsAI SolutionsCRM SystemsData Analytics PlatformsScheduling Software
Certifications & Qualifications
MBA Preferred
Industry Keywords
Patient AccessAppointment-Based ServicesConsumer ServicesHealthcare OperationsService-Level Agreements