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Posted: 10/21/2026B2B Quality Analyst II
Agencia VTALCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance, Process Improvement, and root cause analysis, with a strong focus on enhancing customer satisfaction and operational efficiency. Proficient in preparing technical reports and acting as a liaison between various departments to drive continuous improvement initiatives.
Highest-signal resume keywords
Quality AssuranceRoot Cause AnalysisProcess ImprovementB2B Customer Relationship ManagementLean Certification
About the role
Key responsibilities & impact- Monitor and audit internal processes and deliverables provided to corporate customers
- Ensure compliance with SLAs and required standards
- Investigate the root causes of incidents and failures reported by B2B customers
- Prepare technical reports and corrective action plans
- Identify operational bottlenecks and propose continuous improvements to products, services, or customer support workflows
- Increase customer satisfaction and reduce churn
- Act as a liaison between Operations/Technical Support and Product, Engineering, or Sales
- Prepare executive materials for presenting PDCA initiatives to customers in the assigned portfolio
Requirements
What you’ll need- Previous experience in Quality, Quality Assurance (QA), or Process Improvement
- Solid experience supporting or managing relationships with B2B customers
- Proficiency in root cause analysis tools such as the 5 Whys, Ishikawa Diagram, PDCA, or Six Sigma
- Strong communication skills, with the ability to explain complex technical issues clearly to different stakeholders
- Analytical, proactive profile with a strong focus on troubleshooting and problem-solving
- Knowledge of AI (preferred)
- Analytical background with experience manipulating databases and writing queries (preferred)
- Certification in quality management methodologies, such as Lean or Green Belt (preferred)
- Experience in technology companies or complex corporate services (preferred)
Benefits
Comp & perks- Meal and/or food allowance
- Transportation allowance
- Medical insurance
- Dental insurance
- Life insurance
- Private pension plan
- Profit-sharing program (PPR)
- Pharmacy allowance
- Childcare assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause Analysis Tools5 WhysIshikawa DiagramPDCASix SigmaDatabase ManipulationQuery Writing
Soft Skills
Strong Communication SkillsAnalytical ThinkingProblem-Solving
Tools & Technologies
AI Knowledge
Certifications & Qualifications
Lean CertificationGreen Belt Certification
Industry Keywords
Quality ManagementCorporate ServicesTechnical SupportCustomer SatisfactionOperational Bottlenecks