American Express

Total Rewards

• Support the strategy, delivery, and continuous improvement of a global portfolio of technology capabilities spanning Compensation, Payroll, Benefits, Absence Management, and Total Rewards.
• Translate product strategy and roadmap priorities into detailed business requirements, user stories, acceptance criteria, and actionable delivery plans.
• Analyze Compensation, Payroll, Benefits, Absence Management, and Total Rewards processes, product data, and colleague feedback to identify issues, trends, and opportunities for simplification and improvement.
• Maintain product backlogs, requirements, process documentation, and other product artifacts to support effective prioritization and delivery.
• Support product releases, enhancements, implementations, upgrades, and integrations across Oracle HCM and related platforms.
• Participate in Agile ceremonies and support backlog refinement, sprint planning, issue resolution, and delivery tracking.
• Support product capabilities across Oracle HCM and integrated payroll, benefits administration, and third-party SaaS platforms.
• Support product controls, governance, data quality, and documentation requirements across Compensation, Payroll, and Benefits platforms.
• Build partnerships across Product Management, Compensation, Payroll, Benefits, Technology, Finance, Risk Management, Servicing, and other stakeholder groups.
• Help drive alignment across business and technology partners to support successful product delivery.

Total Rewards Product Associate

Auditor

• Participate as a key team member on audit projects, independently owning audit tasks
• Document processes under review and develop workpapers
• Execute process, governance, and oversight audit tests in accordance with policies and procedures
• Assist Senior Managers and Managers throughout the audit lifecycle
• Review prior audit results and business monitoring materials to support audit planning
• Participate in walkthroughs using effective challenge and critical thinking
• Document test results to evaluate control design and effectiveness
• Identify and escalate issues and draft audit issue documentation
• Develop understanding of American Express’ business model, products, services, and organizational units
• Document and evaluate audit observations and findings
• Support client status meetings, audit requests, and administrative tasks
• Execute validation of corrective actions and Management Action Plans (MAPs)
• Communicate task status, roadblocks, challenges, and potential solutions to leadership
• Work proactively and take initiative on next steps
• Provide guidance and feedback to staff auditors
• Draft test steps, audit findings, and audit reports with guidance

Senior Auditor

Operations

• Establish and manage the operating rhythm for the VP and Merchant Operations Leadership Team, including agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up
• Partner with the VP and Leadership Team to shape and manage the strategic agenda
• Translate priorities into initiatives, milestones, success measures, and deliverables
• Develop and maintain Merchant Operations KPIs, scorecards, dashboards, and performance-management tools
• Own operational and performance reporting; analyze results, identify trends and performance drivers, and translate data into actionable insights
• Track strategic initiatives and commitments, identifying risks, dependencies, and emerging issues
• Own monthly, quarterly, and annual business-management processes, including headcount tracking, reporting, organizational and distribution-list maintenance, recurring submissions, and colleague processes
• Support senior leadership presentations, business updates, and executive communications
• Serve as a thought partner to the VP by synthesizing information, developing perspectives, pressure-testing ideas, and supporting decisions
• Collaborate with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance priorities, resolve issues, manage dependencies, and complete initiatives
• Support town halls, colleague communications, leadership meetings, and recognition programs
• Identify opportunities to simplify processes, strengthen operating routines, improve reporting, and increase leadership-team effectiveness
• Build relationships across markets, cultures, and time zones

Manager Assistant – Merchant Operations

Analyst

• Support the Sr. Manager of Activation Design Strategy across sponsorship, partnership, and premium event activations
• Manage day-to-day design needs and project deliverables
• Collaborate with internal American Express teams and external experiential agencies to optimize brand experiences
• Translate brand strategy, design principles, creative territories, and brand mandatories into actionable agency guidance
• Participate in creative and design reviews of concepts, layouts, renderings, materials, signage, graphics, furniture, lighting, and other experiential elements
• Consolidate, organize, and communicate design feedback to internal and external partners
• Review agency creative and production deliverables for material, fabrication, installation, and in-person experience implications
• Evaluate brand presence and asset usage through brand mapping and design review exercises
• Maintain project documentation, including creative reviews, decisions, milestones, specifications, and final deliverables
• Participate in status meetings, design reviews, and agency working sessions; track open items and follow through
• Support on-site reviews, load-ins, and activations when appropriate
• Contribute to post-event retrospectives and document design learnings
• Maintain activation design resources and references
• Research experiential design, production innovation, materials, fabrication techniques, cultural and industry trends, and best-in-class brand experiences
• Build and maintain a repository of case studies, inspiration, project learnings, and emerging trends
• Surface relevant ideas and innovations to the broader team
• Support additional Brand Design Strategy initiatives and projects as needed

Senior Analyst, Activation Design Strategy

Business Development Rep

• Prospect new customers through existing leads and cold calling to promote lead and revenue generation
• Use Salesforce effectively to track and report pipeline, acquisition results, and market conditions
• Act as the interface between American Express and customers to resolve application processing issues
• Attend relevant industry and partner conferences, tradeshows, and networking events

Business Development Executive

Software Engineer

• Develop and design software applications, translating user needs into systems architecture
• Assess and validate application performance and integration of component systems
• Provide process flow diagrams
• Test the engineering resilience of software and automation tools
• Assess and incorporate user story analysis and elaboration to optimize software solutions
• Apply visualization and other techniques to fast-track concepts
• Reengineer systems and code for continuous improvement

Data Analyst

• Develop and deliver timely, accurate MIS and analytical reporting for Fraud Operations, supporting operational and leadership decision-making
• Track and monitor key fraud operational metrics, trends and performance indicators; identify out-of-pattern activity and emerging areas requiring attention
• Source, stage and analyze large datasets and translate findings into actionable insights
• Develop and enhance automated and self-service MIS/reporting capabilities
• Partner with Fraud Operations and support teams to understand business requirements, address information gaps and develop relevant performance indicators
• Independently manage development, validation, implementation and ongoing enhancement of reporting and analytics projects
• Support executive reporting through clear data visualization and effective presentation of insights
• Participate in global initiatives to evaluate processes and identify reporting, process and system improvements
• Collaborate with stakeholders across functions, markets and time zones

Data Analytics Analyst

Project Manager

• Support the delivery of design, construction and refurbishment initiatives throughout the EMEA region
• Provide inputs for the strategic plan
• Independently manage assigned projects and initiatives implemented by vendor partner teams/consultants
• Systematically collect and report routine and ad-hoc data
• Support vendor partner relationships and oversee their performance
• Lead and participate in scheduled meetings
• Develop relationships with key partners and regional teams for seamless project execution
• Support business procurement decisions with vendor partners and implement global strategies in EMEA workplace projects

Global Real Estate Project Analyst – Internship Programme, Undergraduate

Full-stack Engineer

• Complete an 18-month Software Engineering Apprenticeship
• Participate in 20% classroom-based training and 80% on-the-job learning
• Identify opportunities to adopt new technologies to solve existing needs and anticipate future challenges
• Develop software applications as part of a Scrum team
• Learn technical skills, write code, conduct code reviews, and perform testing
• Partner with Product Managers, Senior Engineers, and Application Architects to conceptualize and build products and prioritize features
• Perform design work such as user experience or graphic design
• Participate in social activities, charity days, and projects with other apprentices, summer interns, and graduates
• Work on projects with real and lasting business impact
• Build technical expertise through networking and learning experiences

Technology Software Engineering Apprentice

Financial Planning and Analysis

• Lead end-to-end execution of regulatory reporting automation initiatives, from feature definition through implementation and production readiness
• Own the product backlog and delivery roadmap, translating complex business and regulatory requirements into features, user stories, and acceptance criteria
• Drive solution design with Technology, Data Architecture, and Report Owners
• Prioritize features and enhancements based on regulatory commitments, business value, dependencies, risks, and program objectives
• Coordinate technology, data architecture, testing, and Finance teams to resolve cross-functional dependencies
• Monitor milestones and deliverables, identify risks, issues, and blockers, and drive resolution
• Support the testing lifecycle, including UAT validation and defect resolution
• Engage business and technical stakeholders throughout delivery, incorporating feedback and clarifying requirements
• Drive continuous improvement and automation to reduce manual processes, strengthen controls, and improve regulatory reporting efficiency and scalability

Manager – Financial Systems

• Provide technical leadership for the design, development and delivery of scalable, secure and resilient software solutions.
• Drive architecture, engineering standards and technology strategy across multiple teams and platforms.
• Contribute hands-on to design reviews, code reviews, prototyping and complex problem solving.
• Design and implement distributed systems, APIs, event-driven architectures and cloud-native solutions at enterprise scale.
• Champion CI/CD, automated testing, observability, reliability engineering and operational excellence.
• Evaluate emerging technologies, industry trends and open-source capabilities.
• Partner with product, architecture, security and platform teams to translate business objectives into technology solutions.
• Lead root cause analysis of critical production issues and improve reliability, performance and scalability.
• Influence technical direction across organisational boundaries and establish reusable patterns, frameworks and engineering best practices.
• Identify technical barriers and drive adoption of modern platforms, tooling and development approaches.
• Mentor and coach engineers at all levels.
• Build alignment and consensus across engineering, product and business stakeholders.
• Communicate technical strategy, risks, trade-offs and recommendations to senior leadership and non-technical audiences.
• Support talent development through mentoring, knowledge sharing and technical growth opportunities.
• Act as a trusted technical adviser on strategic technology decisions.

Staff Software Engineer

Product Manager

• Analyze technology stack and platform services
• Understand and meet key metrics
• Create service and API requirements
• Execute the product roadmap
• Improve the overall customer experience of card members using innovative technology solutions
• Help define and prioritize the future of the technology stack
• Educate key stakeholders on product positioning, key benefits, and target customers
• Gather business requirements and data
• Design and develop products consistent with specifications

Senior Manager, Digital Product Management

• Conduct strategic and financial analysis using internal and external information to identify and prioritize short-term and long-term financial opportunities
• Develop, coordinate, report, and validate business unit finance strategies and make recommendations
• Devise enhancements to financial processes to monitor financial performance
• Support core finance initiatives with business and finance partners
• Identify, drive, and track large-scale, cross-functional margin improvement initiatives

Finance Director

Manager

• Plan releases and set product development timelines
• Liaise with Product Management and Engineering teams
• Prioritize release of new products across multiple lines of business
• Facilitate software product development and testing
• Ensure compliance with Software Development Lifecycle requirements
• Align internal product delivery schedules with senior leadership and external stakeholders

Delivery Management Manager

Security Engineer

• Design, develop, test, and debug software applications and systems to meet information security, cybersecurity, and functional requirements
• Build software using consistent development practices, including documentation and collaboration with peers and leaders
• Adhere to security and regulatory best practices throughout the software development lifecycle
• Conduct code reviews and automated testing to ensure high-quality, secure code standards
• Support and monitor software across development, integration, and production environments to maintain performance and reliability
• Draft and maintain technical documentation
• Report on assessments, findings, and remediation efforts to improve the organization’s security posture