American Express

Analyst

• Analyze, interpret, and account for Global Network Services and Joint Venture processed revenue, including royalties and incentives, according to contractual terms, obligations, and US GAAP
• Raise monthly invoices for Third Party Benefits and incentive payments, followed by accounting
• Perform monthly accounting, including GNS/JV royalty accruals, deferrals, accounts receivable, accounts payable, aging-item clearance, and month/year-end closures
• Manage reconciliations in SLU/IRIS applications
• Perform data analytics for GNS royalties, Third Party Benefits, GNS incentives, and Joint Venture accounting processes
• Maintain close contact with customers, LFOs, segment controllers, market controllers, and other business partners
• Conduct monthly analysis and reporting to senior line leadership
• Support the design and execution of monitoring and reporting models for key measures of processed revenue accounting
• Collaborate with Control and Compliance, SOX, and Operational Risk teams
• Ensure compliance with applicable procedures and policies
• Coordinate and implement initiatives around operational transformation, data integrity, and customer priorities
• Support standardization and automation projects

Senior Lead Analyst

Financial Planning and Analysis

• Prepare returns and statements filed with RBI in accordance with RBI guidelines
• Perform daily and month-end accounting entries in compliance with relevant RBI reporting and India GAAP accounting rules
• Prepare inputs required for RBI inspection and statutory audit
• Perform variance analysis and prepare business commentaries for AEBC Governance Committees and Senior Management
• Prepare and submit monthly/quarterly submissions to External & Regulatory Reporting
• Work within a 20-member AEBC India Controllership team in a matrix environment with dotted-line reporting
• Report into the Financial Analyst for Controllership functions

Financial Analyst

AI Engineer

• Drive technical direction for agentic AI initiatives, influencing architecture patterns, autonomy boundaries, and system design
• Design, build, and operate production-grade agentic AI systems used across multiple products
• Own and evolve agent frameworks, orchestration layers, planning, tool use, memory strategies, RAG pipelines, LLM infrastructure, inference, model gateways, evaluation, observability, and safety tooling
• Lead technical design reviews and guide tradeoffs involving autonomy, safety, reliability, scalability, and cost
• Partner across teams to deliver complex, cross-cutting agentic AI initiatives from concept to production
• Evaluate emerging models, techniques, and agentic patterns and translate them into enterprise-ready improvements
• Mentor senior engineers and raise the technical bar for agentic AI development
• Architect and own coordination across multiple platforms, ensuring scalability, resiliency, and compliance with global standards
• Build proofs of concept to experiment with new technologies, databases, and application infrastructure
• Pursue innovative technologies and open-source products for low-latency distributed systems
• Drive a culture of innovation and experimentation
• Provide technical consulting support to global product teams and regional stakeholders for secure product rollouts
• Partner with risk, compliance, and cybersecurity teams to meet regulatory and security requirements
• Work with peers, Principal Engineers, and Principal Architects to incorporate new technology and delivery methods into scalable software solutions

Staff AI Engineer – Servicing Enablement Platform

Data Analyst

• Analyze business, lending, and sales performance to identify trends, opportunities, risks, and key drivers of results
• Develop hypotheses, test assumptions, investigate root causes, and translate findings into actionable recommendations for BLOC and SPT leadership
• Work hands-on with structured, imperfect, and unstructured data to answer complex and ambiguous business questions
• Partner cross-functionally with Sales, Marketing, Product, Finance, Incentive Governance, Enterprise Digital & Analytics, and other stakeholders on strategic growth initiatives
• Define success measures and key performance indicators for business initiatives and establish approaches to track impact
• Support annual goal setting and incentive-related changes through analysis, planning, and clear stakeholder communication
• Lead cross-functional workstreams from problem definition and analysis through recommendation, implementation, and ongoing improvement
• Communicate complex analysis clearly and tailor insights, methodology, and recommendations for different audiences, including senior leaders
• Operate effectively in a dynamic environment, managing shifting priorities while maintaining quality and delivering against deadlines

Senior Manager – Data Analytics

General

• Support consumer and commercial customers of American Express National Bank
• Provide personalized customer service while ensuring accounts are handled accurately within service-level agreements and regulatory guidelines
• Handle inbound and outbound calls on accounts
• Maintain professional working relationships among American Express, customers, and external banks
• Gather and analyze critical data to determine appropriate actions
• Process daily non-fraud disputes for banking products, including Regulation E disputes and other monetary or servicing requests
• Perform due diligence before resolving and moving monetary transactions
• Review and document banking processes and ensure dispute cases are accurate, timely, and procedurally compliant
• Make decisions and recommendations in unclear circumstances
• Communicate case details, risk considerations, and recommended actions to customers, leadership, counsel, audit, and oversight partners
• Maintain quality and compliance metrics, accuracy, and efficiency
• Partner with leadership on projects, data validation, and exam management efforts
• Take on additional Operations responsibilities to support business initiatives, career development, and team engagement

Banking Disputes Specialist

• Develop and maintain dashboards and decomposition frameworks for portfolio performance tracking
• Use new external and partner data to understand the benefit landscape, enhance benchmarking frameworks, evolve generational behavioral insights, and create compelling narratives on portfolio trends
• Conduct bespoke analysis and deep-dives across portfolios and products to understand refresh impacts, revenue optimization, customer benefit usage and impact, and performance drivers
• Identify growth opportunities and improve customer engagement through new data/data science intelligence
• Design customer segmentation frameworks, targeting optimization, and triggers
• Partner with internal and external teams to manage industry-level data needs across the enterprise and enable competitive benchmarking
• Enhance the value of membership services such as Insurance and Lounge by understanding usage, optimizing capacity, cost, and customer experience, and expanding data and analytics coverage

Senior Analyst – Data Analytics

• Execute independent control testing to assess the design effectiveness and operating effectiveness of key controls within business processes
• Gather and document high-quality evidence to support testing conclusions and update the system of record accurately and on time
• Partner with control owners and business process experts to conduct control walkthroughs and understand processes under review
• Identify, document, and report control deficiencies, gaps, or weaknesses, providing actionable remediation insights
• Prepare concise reports on testing results for management, highlighting key themes and trends
• Contribute to continuous improvement of control testing methodology, sampling strategies, and documentation standards
• Ensure compliance with second-line policies and procedures, including RCSA policies, control testing standards, and internal control frameworks
• Support adoption and embedding of the new RCSA framework
• Manage testing schedules, perform internal quality control, and support internal audits and regulatory examination requests

Senior Analyst – Control Management, Internal Audit, Control Testing

Insurance

• Build deep expertise in the Global Marketing Measurement (GMM) product, its capabilities, user journeys, and data ecosystem to enable product adoption and drive business impact
• Drive timely, high-quality delivery of GMM features, enhancements, and releases across the end-to-end product development lifecycle
• Collaborate with Product Managers, Technology teams, and business stakeholders to translate business needs into clear requirements, validation criteria, and actionable product outcomes
• Leverage SQL to analyze and validate data across multiple sources, identify discrepancies, and ensure the accuracy and completeness of product outputs
• Investigate business and product challenges through data analysis, reconciliation, troubleshooting, and root-cause analysis
• Perform functional and business validation of GMM capabilities, including test execution, defect investigation, and release-readiness assessment
• Coordinate UAT with business stakeholders, consolidate feedback, and partner with Product and Technology teams to drive issue resolution
• Validate campaign measurement outputs and reporting experiences for data quality and business alignment and support post-launch validation and issue resolution
• Create and maintain product enablement materials, including user guides, release notes, FAQs, and validation documentation to strengthen product understanding and adoption
• Leverage reporting, business intelligence, and AI/GenAI tools to enhance analytics, validation, documentation, and team productivity
• Deliver high-quality product validation that enables successful and timely product releases
• Build strong partnerships across Product, Technology, and Marketing teams to drive execution excellence
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail
• Collaborate across geographically distributed teams and build trusted relationships

Senior Analyst – Risk Management

• Develop/maintain dashboards and decomposition frameworks for portfolio performance tracking
• Use new external and partner data to understand the benefit landscape, enhance benchmarking frameworks, evolve behavioral insights, and create narratives on portfolio trends
• Conduct bespoke analysis and deep-dives across portfolios and products to understand refresh impacts, optimize revenue, measure customer benefit usage and impact, and track performance drivers
• Identify growth opportunities and improve customer engagement through data/data-science intelligence
• Design customer segmentation frameworks, targeting optimization, and triggers
• Partner with internal and external teams to manage industry-level data needs and enable competitive portfolio benchmarking
• Enhance membership services such as Insurance and Lounge by analyzing usage, optimizing capacity, cost, and customer experience, and expanding analytics coverage

Data Analytics Analyst

Software Engineer

• Distill product requirements into tangible engineering tasks
• Produce high-quality, documented, and tested code
• Help shape engineering culture through ideas, tools, and infrastructure
• Explore new technologies in the restaurant and hospitality industry
• Collaborate with Product, Design, and Engineering teams to establish and drive product vision
• Build iOS applications
• Use dependency management and build tools including xcodebuild, GitHub Actions, Swift Package Manager, CocoaPods, and Tuist
• Find and fix bugs proactively
• Perform performance analysis and optimization
• Apply unit, integration, and UI testing appropriately
• Design solutions for open-ended problems
• Collaborate with designers and product managers to achieve intuitive UX, pixel-perfect UI, and polished animations
• Review pull requests, answer teammates’ questions, and unblock colleagues
• Facilitate brainstorming and exchange of perspectives
• Monitor broader team and organizational engineering work
• Track the roadmap and understand company and product vision

Senior Mobile Engineer

Data Scientist

• Support the PLI and RLI processes for ICS Pay Over Time, including ongoing execution, monitoring, analysis and reporting.
• Perform detailed analysis of PLI/RLI performance and key business metrics to identify trends, opportunities, anomalies and areas requiring further investigation.
• Support the development, implementation and ongoing management of PLI/RLI strategies and initiatives with relevant partners and stakeholders.
• Develop and maintain reporting, dashboards and performance tracking to support business decisions and recommendations.
• Conduct deep-dive analysis of business performance, customer behavior and the impact of changes to PLI/RLI strategies or processes.
• Support testing, implementation and post-implementation monitoring of changes and enhancements, identifying opportunities for process improvement and automation.
• Partner with Product, Risk, Technologies, Operations and other cross-functional stakeholders to support initiatives and resolve issues.
• Ensure PLI/RLI activities follow established policies, procedures, controls and regulatory requirements, maintaining process and control documentation.
• Identify emerging trends, issues or process gaps and communicate findings and recommendations.
• Manage multiple priorities and deliverables while maintaining accuracy and attention to detail.

Data Science Analyst – Strategy

• Use analytics to generate insights and partner with Amex Offers Marketing teams to drive higher offer redemption and merchant/customer satisfaction
• Drive consultative and strategic analytical projects focused on audience growth, industry and Amex Offers-based strategies
• Leverage the power of the closed loop through the American Express network to produce intelligent and relevant insights
• Work with partners located across the globe and across multiple business units
• Translate unstructured requests into analytical strategies and convert available information into actionable insights
• Manage multiple requests with a quick turnaround
• Envision partners’ broader problems and structure possible what-if scenarios
• Provide multiple solutions based on timeline and data availability
• Connect the role’s agenda to enterprise priorities and balance customer, partner, colleague, and shareholder needs
• Challenge the status quo and bring continuous innovation to existing offerings
• Make decisions quickly with integrity
• Deliver digital customer experiences

Business Analyst – Data Analytics

Human Resources

• Lead end-to-end complex employment relations cases, including performance management, disciplinary procedures, and grievance investigations
• Track cases through the global case management tool
• Support new business initiatives with process guidance for consultation and documentation
• Provide CLR specialist advice to CEG team members across different areas and global markets
• Support global organizational change initiatives and projects to drive efficiency and add CLR value
• Deliver CLR training to leaders and employees
• Identify opportunities to reduce labor risk and research and develop initiatives to mitigate it
• Review and update CEG policies and procedures
• Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center
• Work in a multi-market setting
• Work on shifting schedules and adjust schedules according to the supported market

Colleague & Labor Relations Specialist, Spanish Bilingual

Product Manager

• Contribute to virtual payments product strategy, roadmap recommendations and prioritization by analyzing customer needs, product performance, market trends, competitive insights and business priorities across Virtual Card, vPayment and CMC
• Establish workstream plans, milestones and action trackers; coordinate cross-functional stakeholders; monitor dependencies, risks and decisions; and help drive workstreams toward timely execution
• Map and assess end-to-end virtual payments processes and customer journeys; identify gaps, pain points, inefficiencies and control considerations; and partner with relevant teams to recommend and support improvements
• Leverage data, reporting and structured analysis to derive insights that inform product strategy, roadmap planning, prioritization and business performance discussions
• Prepare clear materials, narratives and recommendations synthesizing insights, trade-offs, risks and next steps for Product Managers, cross-functional partners and leadership

Senior Analyst – Virtual Payments Product Management

Manager

• Manage and support the annual audit planning process, including maintenance of the audit universe, audit entity risk assessments, capacity planning, and development of the annual audit plan for the Parent Company and Subsidiary Banks
• Govern audit planning methodologies, risk assessment processes, audit universe changes, and audit entity lifecycle management
• Create, modify, and monitor audit entities, special reviews, risk ratings, and related planning activities
• Monitor ongoing audit plan execution and changes, challenging and analyzing proposed changes and assessing impacts to coverage, risk profiles, resource capacity, and regulatory requirements
• Prepare and deliver management reporting, communications, analyses, and presentations for Internal Audit leadership, executive management, and the Audit Committee
• Partner with audit leadership, product management teams, and stakeholders on strategic initiatives, organizational changes, and audit technology enhancements
• Support governance and data management activities across tools to improve audit planning, reporting, and risk coverage
• Participate in regulatory activities, including meeting overviews and deliverables for regulatory requests related to the audit plan or universe
• Maintain awareness of best-in-class internal audit practices and peer benchmarking