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Ameriprise Financial Services, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and process optimization within Brokerage Operations, focusing on operational efficiency, process improvement, and stakeholder collaboration. Proficient in documenting business requirements, analyzing workflows, and supporting technology modernization initiatives.
Highest-signal resume keywords
Business AnalysisProcess ImprovementOperational EfficiencyLean Six Sigma CertificationUser Acceptance Testing (UAT)
About the role
Key responsibilities & impact- Serve as a business analyst and process optimization leader for Brokerage Operations
- Identify opportunities to improve operational efficiency
- Document business requirements
- Support technology modernization initiatives
- Analyze operational processes and drive continuous improvement efforts
- Partner with Operations, Technology, Risk, Compliance, and other business stakeholders
- Streamline processes, reduce manual effort, strengthen controls, and enhance the client and advisor experience
- Analyze operational workflows to identify inefficiencies, bottlenecks, control gaps, and automation opportunities
- Facilitate process mapping, root cause analysis, value stream reviews, and workflow redesign
- Develop recommendations to improve scalability, quality, productivity, risk management, and service outcomes
- Support Lean, Six Sigma, and continuous improvement initiatives
- Measure and report improvement initiative results
- Gather, document, and prioritize business requirements
- Create business requirements, user stories, process flows, decision trees, and operational procedures
- Partner with technology teams through solution design, development, testing, and implementation
- Support change impact assessments and implementation planning
- Analyze operational metrics, volumes, trends, and performance indicators
- Develop reporting and dashboards providing actionable operational insights
- Monitor key performance and risk indicators
- Present findings and recommendations to leadership
- Support operational and technology projects from inception through implementation
- Coordinate testing activities, including test scenario creation and execution support
- Assist with training, communication, and adoption activities for new processes and systems
- Track project actions, decisions, risks, and dependencies
Requirements
What you’ll need- Associate degree or equivalent experience
- 3 to 5 years of experience in operations, business analysis, process improvement, or related disciplines
- Strong analytical and problem-solving skills
- Experience documenting business requirements and process workflows
- Ability to effectively communicate with both business and technology stakeholders
- Strong organizational and project coordination skills
- Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States
- Preferred: Bachelor's degree or equivalent experience
- Preferred: 5+ years of relevant work experience
- Preferred: Active FINRA licenses (SIE, Series 99, and Series 7), or an interest in obtaining them
- Preferred: Experience in Brokerage, Clearing, Custody, Trust, or Financial Services Operations
- Preferred: Experience supporting operational modernization or transformation initiatives
- Preferred: Knowledge of Agile delivery methodologies
- Preferred: Lean Six Sigma certification or continuous improvement experience
- Preferred: Experience with user acceptance testing (UAT) and business system implementations
- Preferred: Familiarity with operational risk management and control environments
Benefits
Comp & perks- Variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role
- Competitive and comprehensive benefits program
- Vacation time
- Sick time
- 401(k)
- Health insurance
- Dental insurance
- Life insurance
- Flexibility to work from home one day per week
- Reasonable accommodation support for individuals with disabilities during recruitment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documenting Business RequirementsProcess WorkflowsOperational Metrics AnalysisWorkflow RedesignRoot Cause AnalysisProcess MappingContinuous ImprovementAgile MethodologiesReporting and DashboardsProject Coordination
Soft Skills
Analytical SkillsProblem-Solving SkillsEffective CommunicationOrganizational Skills
Certifications & Qualifications
Lean Six Sigma CertificationFINRA Licenses (SIE, Series 99, Series 7)
Industry Keywords
Brokerage OperationsFinancial Services OperationsOperational Risk ManagementTechnology ModernizationContinuous Improvement Initiatives