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Bank of AmericaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational excellence and continuous process improvement, with a strong focus on data-driven decision-making and risk management. Proven ability to lead teams, optimize workflows, and enhance operational performance across diverse environments.
Highest-signal resume keywords
Operational Process MappingPerformance AnalysisRisk ManagementTeam LeadershipAnalytical Skills
About the role
Key responsibilities & impact- Drive a culture of operational excellence and continuous process improvement across the Carolinas region
- Lead operational process mapping and performance analysis to identify inefficiencies and improvement opportunities
- Reinforce risk controls and governance by monitoring process performance and implementing measures to reduce operational risk
- Simplify and optimize workflows with process owners and enterprise resources to drive efficiency and consistency
- Advise regional leadership on operational performance strategies and efforts to reduce variability across teams
- Apply data-driven decision-making and foster innovation in operational practices
- Champion key division priorities with performance managers and other partners
- Support enterprise initiatives
- Potentially manage associates, including coaching, feedback, talent development, budgeting, risk discipline, and business outcomes
Requirements
What you’ll need- Minimum of three years of senior level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating and developing a team
- Ability to analyze operational processes and make improvements
- Strong analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
- Proven results exceeding goals in service, leadership and talent management in a customer-centric, results-driven environment
- Strong executive presence
- Ability to execute in a matrix environment
- Ability to drive behavioral changes and hold leaders accountable in person and virtually across large territories
- Proven record of balancing risk and making sound decisions while achieving business goals
- Demonstrated success in building networks across and outside of organizations
- Strong interpersonal skills and ability to build/deepen relationships and provide personalized service
- Exceptional verbal, non-verbal, written and presentation communication skills, including active listening
- Strong organizational skills, including managing multiple responsibilities, prioritizing and delegating tasks
- Proficiency in computer skills and professional programs, such as Microsoft Office
- Travel may be required for geographically dispersed markets
- Undergraduate degree is a desired qualification, not required
- Financial Center Channel experience in a market leadership role is desired
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- In-office flexibility based on role-specific responsibilities and business needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementRoot Cause AnalysisData-Driven Decision-MakingBudgetingMicrosoft Office
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsCoachingRelationship Building
Industry Keywords
Multi-Unit Retail ManagementRegional Banking ManagementCustomer-Centric EnvironmentFinancial Center Channel ExperienceMatrix Environment