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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing operations, client relationships, and team performance while ensuring compliance with HIPAA regulations and maintaining high standards of customer service. Proficient in financial performance analysis and effective communication across diverse teams.
Highest-signal resume keywords
LeadershipClient Relationship ManagementFinancial Performance AnalysisHIPAA ComplianceMicrosoft Office Proficiency
About the role
Key responsibilities & impact- Set the tone and vision for the respective operation, leading with compassion, respect, accountability and innovation
- Organize, lead and participate in client meetings to ensure programs and services meet or exceed customer expectations
- Lead functional release-of-information specialists to achieve goals efficiently and profitably
- Delegate tasks, make timely decisions and develop team members
- Standardize optimal processes with regional counterparts
- Set parameters and guidelines to measure performance against objectives
- Hire and retain talent, provide direction and accountability, coach and mentor employees, and manage performance
- Provide daily onsite coverage when applicable and arrange backup coverage during PTO or out-of-office periods
- Maintain time and attendance standards
- Partner with domestic and global teams to maintain turnaround time and quality standards; update SOPs and ensure training completion
- Conduct weekly one-on-one calls with direct reports
- Manage new client implementations and customized projects
- Schedule and attend client calls and communicate with clients and Sharecare leadership
- Review and follow up on daily report management
- Prepare monthly portfolio presentations for senior leadership
- Maintain process instructions and conduct client-specific associate training
- Partner with Solutions and IT to troubleshoot connectivity issues
- Monitor daily tracking and respond to client delivery and quality concerns
- Assist with annual budgeting and fiscal planning
- Review and improve financial performance, including revenue, expenses, profits and margins
- Cultivate client relationships and assess growth opportunities
- Strengthen client relations, identify growth opportunities and facilitate new relationships
- Coordinate with Client Success to ensure customer satisfaction
Requirements
What you’ll need- Bachelor’s degree and prior experience, preferred
- High proficiency in Microsoft products required, including Outlook, Word and Excel
- Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines
- Superior communication skills
- Outstanding customer service with strong negotiation skills
- Detail oriented, with strong analytical and effective problem-solving skills
- Ability to handle confidential materials and information professionally
- Availability to travel as needed, potentially extensively with overnight stays
- Ability to sit or stand for long periods of time
- Physical ability to lift and carry 25 lbs. of materials
- Speaking and hearing ability sufficient to communicate effectively
- Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks
- Maintain current and annual HIPAA certification
- Maintain patient, employee and volunteer privacy and access information only on a need-to-know basis
- Comply with corporate integrity and security regulations
- Report unethical, fraudulent or unlawful behavior or activity
Benefits
Comp & perks- Equal Opportunity Employer
- E-Verify employer
- Opportunity to work remotely
- Employee engagement and development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Performance AnalysisProcess StandardizationProject ManagementAnalytical SkillsProblem-Solving Skills
Soft Skills
Superior Communication SkillsOutstanding Customer ServiceDetail OrientedNegotiation SkillsTeam Development
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
HIPAA Certification
Industry Keywords
Client SuccessOperational LeadershipPerformance MeasurementConfidentialityCorporate Integrity