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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer enablement and strategic consulting, with a focus on driving product adoption and measurable business outcomes through effective change management and workflow consultation. Possesses strong consultative skills and the ability to influence stakeholders while leveraging data to optimize customer strategies.
Highest-signal resume keywords
Customer EnablementChange ManagementStrategic ConsultingProject ManagementData-Informed Decision Making
About the role
Key responsibilities & impact- Partner with complex enterprise customers to transform how work gets done
- Own a portfolio of strategic customers and deliver discovery, workflow consultation, change management, strategic enablement, and scalable education
- Accelerate product adoption and measurable business outcomes
- Collaborate with Customer Success, Sales, and Services to understand priorities and diagnose adoption barriers
- Recommend strategies for workflow adoption and AI-enabled ways of working
- Serve as a trusted advisor to customers and internal partners
- Lead complex enterprise engagements from discovery and planning through delivery, measurement, and follow-through
- Translate Asana and AI capabilities into practical, scalable use cases
- Guide people, process, and behavior change
- Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive conversations
- Use adoption, engagement, and efficacy data to measure impact and optimize customer plans
- Identify risks, expansion opportunities, and new use cases
- Partner with account teams on retention, expansion, and long-term customer value
- Contribute to repeatable approaches and improvements across Asana's Customer Enablement practice
Requirements
What you’ll need- 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS
- Experience independently leading complex enterprise customer engagements involving discovery, consultation, facilitation, and enablement
- Strong consultative skills, including root-cause analysis, synthesis of complex information, constructive challenge, and action planning
- Experience engaging and influencing senior and executive stakeholders
- Excellent facilitation and communication skills
- Strong project and portfolio management skills
- Strong commercial acumen and understanding of adoption, customer value, retention, expansion, and organizational change
- Strong product and technical curiosity, with ability to learn new technology and translate AI and workflow capabilities into customer use cases
- Data-informed and outcomes-oriented approach using customer signals and metrics
- Ability to influence cross-functional partners and improve programs, processes, playbooks, or customer strategy
- Comfort operating in a fast-moving, ambiguous environment with strong judgment, prioritization, and ownership
- Collaborative approach, including mentoring others and sharing expertise
Benefits
Comp & perks- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
- Equity may be included in the compensation package
- Sales incentive pay may be included for most sales roles
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow ConsultationDiscovery FacilitationAI Capabilities TranslationCustomer Value OptimizationEngagement Measurement
Soft Skills
Excellent CommunicationCollaborative ApproachStrong JudgmentMentoring OthersInfluencing Stakeholders
Tools & Technologies
AsanaSaaS Platforms
Industry Keywords
Enterprise Customer EngagementRetention StrategiesExpansion OpportunitiesOrganizational ChangeCustomer Success