AT&T

Account Executive

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful connections with customers through personalized sales expertise
• Meet sales targets using AT&T's full suite of products
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours to support customers' needs

Retail Sales Consultant

Technician

• Install and activate high-speed broadband, Wi-Fi, and voice services in customers’ homes and businesses
• Put in new lines and configure technology
• Climb ladders and work aloft as needed
• Plug in and activate Wi-Fi networks
• Solve customer installation and service problems
• Work independently while meeting and connecting with customers
• Provide best-in-class service and elevate the customer experience

Installation Technician

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission using AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work collaboratively to serve customers during a fast-paced schedule

Solutions Engineer

• Design the end-to-end technical vision for AI-enabled products and solutions
• Define ecosystems, impacted applications, data, APIs, platforms, users, integrations, and dependencies
• Create effective, reusable prompts to streamline partner development and accelerate AI solution delivery
• Ensure AI solutions are reusable, integrated, enterprise-aligned, operationally ready, and sustainable
• Provide technical leadership from discovery through implementation
• Partner with AI Developers to translate solution vision into buildable AI capabilities
• Resolve technical blockers and ensure solutions are scalable, reusable, secure, and aligned to enterprise standards
• Collaborate with GSP and CDO partners on enterprise solution approaches across data, platforms, integration, security, and delivery
• Ensure solutions leverage existing enterprise assets, avoid duplication, and align with governance and compliance expectations
• Drive cross-functional alignment among business, AI development, architecture, data, and platform teams
• Work directly with business and operational leaders, including on-site engagement when needed, to identify opportunities, deploy AI solutions, and drive adoption

Principal Solutions Architecture

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts when customers need assistance

Product Marketing

• Lead strategy, planning, and execution of national marketing initiatives driving customer acquisition, revenue growth, and brand consideration
• Develop and execute marketing strategies for wireless rate plans, products, offers, network initiatives, and customer experiences
• Identify and recommend product, offer, feature, and messaging opportunities using customer insights, competitive intelligence, market trends, and business performance data
• Lead cross-functional efforts to bring customer-centric wireless initiatives to market
• Develop integrated marketing plans and go-to-market strategies
• Monitor market trends, customer needs, competitive activity, and performance results to identify growth opportunities and recommend optimizations
• Create positioning, messaging, and customer narratives differentiating AT&T's offerings
• Partner with internal and external stakeholders to deliver customer experiences and program success
• Analyze and communicate business performance, customer insights, and marketing results
• Develop executive-ready recommendations and present strategic opportunities to leadership
• Manage multiple initiatives in a fast-paced, collaborative environment
• Establish success metrics, measurement frameworks, and reporting to evaluate initiative impact

Lead Product Marketing

Call Center Representative

• Lead, direct, and optimize a team of telesales representatives in a consumer call center
• Drive revenue growth through effective sales and upselling strategies
• Ensure superior customer service and satisfaction
• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively
• Analyze data to develop and implement revenue-generating and continuous-improvement strategies
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
• Collaborate with business areas to drive strategic alignment and manage change
• Maintain strong domestic and international vendor relationships
• Assign tasks and implement sales plans and company policies
• Influence hiring, firing, disciplinary, and promotional decisions for subordinates

Manager – Sales Loyalty, Bilingual Call Center

Director

• Lead development of data-driven growth strategies across local markets
• Translate advanced analytics, market intelligence and scenario modeling into actionable business plans
• Partner with market and enterprise leaders to identify and quantify growth opportunities, assess competitive threats and determine investment priorities
• Use hyper-local analytics and modeling to evaluate differences across markets, cities and customer segments
• Develop strategic business cases and multi-year roadmaps across fiber penetration, wireless share, convergence, customer value, revenue and profitability
• Gather, analyze and interpret diverse internal and external data sets to identify causal relationships, trigger points, behavioral patterns, predictions and long-term opportunities
• Develop and test predictive models, forward-looking market scenarios and strategic business cases
• Quantify economic value and recommend investment, resource allocation, process, financial, business model and go-to-market priorities
• Create dashboards, reports, charts and executive-level presentations
• Design and implement departmental strategies and programs
• Oversee large teams and influence hiring, termination, disciplinary, promotion and compensation decisions for direct and indirect reports

Director – Advanced Analytics

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours including evenings and weekends

• Install and activate high-speed broadband, Wi-Fi, and voice services at customers’ homes and businesses.
• Put in new lines, climb ladders, plug in and activate Wi-Fi networks.
• Work independently as a trusted expert at customer locations.
• Solve installation and service problems.
• Meet and connect with customers while delivering best-in-class service.
• Participate in extensive and ongoing paid training.

Outside Sales

• Bring customized, white glove sales experiences directly to customers’ homes
• Represent AT&T as the face and voice to customers
• Work independently at scheduled customer appointments provided by AT&T
• Offer hands-on product demonstrations, Wi-Fi assessments, tech delivery, and issue resolutions
• Close sales and achieve sales goals
• Connect with existing customers daily and engage warm prospects
• Use negotiation and communication skills to make sales
• Complete paid training and participate in coaching, mentoring, and ongoing learning

Field Sales Representative

• Deliver customized, white glove sales experiences directly in customers’ homes
• Represent AT&T as the face and voice to customers
• Work independently at scheduled customer appointments provided by AT&T
• Offer hands-on demonstrations, Wi-Fi assessments, tech delivery, and issue resolutions
• Connect with existing customers daily and engage warm prospects
• Close sales and achieve sales goals
• Use negotiation and communication skills to pivot effectively and make the sale
• Complete paid training and participate in coaching, mentoring, and ongoing learning

• Install and activate high-speed broadband, Wi-Fi, and voice services in customers’ homes and businesses.
• Work independently as a trusted expert at customer locations.
• Install new lines, climb ladders, plug in and activate Wi-Fi networks.
• Solve installation and service-related problems.
• Connect customers to AT&T technology and deliver a high-quality customer experience.
• Participate in extensive and ongoing paid training.

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts based on monthly seniority-based schedules released two weeks in advance

Bilingual Spanish Retail Sales Consultant

• Bring customized, white glove sales experiences directly to customers’ homes
• Work independently at scheduled customer appointments provided by AT&T
• Represent AT&T as the face and voice to customers
• Offer hands-on demonstrations, Wi-Fi assessments, tech delivery, and issue resolutions
• Close sales and achieve sales goals
• Connect with existing customers daily and engage warm prospects
• Negotiate and communicate effectively to make sales