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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in offline customer support and Back Office operations, with strong communication skills and a customer-focused approach to handling critical sales-related cases and product contract processing.
Highest-signal resume keywords
Customer Service ExperienceBack Office OperationsMicrosoft Office ProficiencyVerbal And Written Communication SkillsConflict Management Skills
About the role
Key responsibilities & impact- Offline customer support
- Case handling via system, email, and voice when necessary
- Handling critical sales-related cases in stores
- Customer-focused approach
- Identifying questions and providing support with product contract processing
- Handling offline Back Office processes that support our client across all product contract processes (data and voice)
- Validating offers and signatures
- Entering negotiations into the Vivo legacy system
Requirements
What you’ll need- At least 18 years old
- High school diploma
- Experience in customer service and Back Office operations
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and typing skills
- Empathetic, assertive communicator with analytical and conflict-management skills; solution-oriented, positive, and customer-focused
- Easy access to São Caetano do Sul
- Desktop computer or laptop available for training
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities / babysitter assistance / school transportation allowance
- Product discounts
- Dental insurance
- Medical insurance
- Pet insurance plan
- Gym and sports activity discounts
- Educational partnerships with course discounts
- Career development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case HandlingProduct Contract ProcessingData EntryNegotiation EntryOffer Validation
Soft Skills
Empathetic CommunicationAssertivenessAnalytical SkillsSolution-Oriented MindsetPositive Attitude
Tools & Technologies
Vivo Legacy System
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer-Focused ApproachSales-Related CasesOffline SupportConflict Management