Customer Support jobs in United Kingdom

Explore 135 matching jobs.

Avetta

Supplier Success Professional, B2B Customer Support – French/English

Avetta

Posted: 10/21/2026
CloudSFDC
Cengage Group

Customer Service Representative

Cengage Group

Posted: 10/21/2026
ERP
Avetta

Supplier Success Professional – B2B Customer Support, Italian/English

Avetta

Posted: 10/21/2026
CloudSFDC
Barclays

Customer Service, Personal Banker

Barclays

Posted: 10/21/2026
Det-Tronics (Detector Electronics, LLC)

Customer Service, Shipping Coordinator

Det-Tronics (Detector Electronics, LLC)

Posted: 10/21/2026
Det-Tronics (Detector Electronics, LLC)

Customer Service Shipping Coordinator

Det-Tronics (Detector Electronics, LLC)

Posted: 10/21/2026
Det-Tronics (Detector Electronics, LLC)

Customer Service Coordinator

Det-Tronics (Detector Electronics, LLC)

Posted: 10/21/2026
Pearson VUE

Advanced Associate - Customer Service

Pearson VUE

Posted: 10/20/2026
Scania Group

Customer Service Advisor

Scania Group

Posted: 10/20/2026
Illinois Department of Human Services

Customer Service Champion, Pet Insurance

Illinois Department of Human Services

Posted: 10/20/2026
Illinois Department of Human Services

Senior Customer Service Champion – Pet Insurance

Illinois Department of Human Services

Posted: 10/20/2026
IGD (Institute of Grocery Distribution)

Customer Support Executive

IGD (Institute of Grocery Distribution)

Posted: 10/19/2026
Acacium Group

Customer Service Advisor

Acacium Group

Posted: 10/19/2026
Reconomy

Customer Services Data Coordinator

Reconomy

Posted: 10/19/2026
Goodlord

Customer Support Executive

Goodlord

Posted: 10/19/2026
HammerTech

Customer Support Consultant

HammerTech

Posted: 10/17/2026
Great Place To Work UK

Customer Service Advisor

Great Place To Work UK

Posted: 10/17/2026
Quilter

Customer Service Journey Lead

Quilter

Posted: 10/15/2026
Ambition Institute

Customer Service Associate

Ambition Institute

Posted: 10/15/2026
Ambition Institute

Customer Service Associate

Ambition Institute

Posted: 10/15/2026
Avetta

Supplier Success Professional, B2B Customer Support – French/English

Avetta
Posted 10/21/2026full-timeMaidenhead • United KingdomMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities by effectively resolving issues, communicating clearly in multiple languages, and utilizing software systems to enhance customer experience. Proficient in analyzing problems and providing solutions while contributing to team objectives and KPIs.

Highest-signal resume keywords
Fluency In French And EnglishFluency In German And EnglishCustomer Support ExperienceProblem Analysis And Problem-Solving SkillsWorking Knowledge Of Service Cloud (SFDC)

Tech Stack

Tools & technologies
CloudSFDC

About the role

Key responsibilities & impact
  • Provide professional support to all Avetta customers
  • Research, clarify, and resolve customer issues while providing solutions or alternatives
  • Interact with customers by telephone, email, and chat
  • Prioritize and resolve customer needs
  • Verify details on regulatory documents
  • Record interaction details in Service Cloud (SFDC)
  • Conduct outbound follow-up by phone and email
  • Analyze and report product malfunctions by testing scenarios or impersonating users
  • Update internal databases with technical issue information and customer discussions
  • Escalate customer complaints and identify options for additional assistance
  • Share feature requests and workarounds with team members
  • Educate customers about new features and functionalities
  • Gather customer feedback for Product, Sales, and Marketing teams
  • Communicate and coordinate with internal departments
  • Contribute to team KPIs and objectives
  • Attend training, meetings, or seminars as required
  • Perform other assigned duties

Requirements

What you’ll need
  • Full working rights in England without current or future sponsorship
  • Fluency in French and English
  • The posting also states that fluency in German and English is required
  • Additional European language skills preferred
  • Experience as a Customer Support Specialist or similar customer service role
  • Excellent written and oral communication skills
  • Working PC knowledge, preferably Windows, and related applications
  • IT industry experience is an advantage
  • Affinity for learning online software systems
  • Problem analysis and problem-solving skills
  • Attention to detail and accuracy
  • Ability to learn and apply new information or skills
  • Regular and predictive attendance
  • Ability to work 4 pm–1 am GMT Monday–Friday during training
  • Ability to work 8 am–5 pm or 9 am–6 pm local time after training
  • Ability to start on November 9, 2026

Benefits

Comp & perks
  • Hybrid schedule for candidates within commutable distance: Tuesdays–Thursdays in office and Mondays/Fridays working from home
  • Remote basis may be considered for candidates residing in England outside commutable distance
  • 100% attendance for 8 weeks of training
  • Work-from-home days for hybrid employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportProblem AnalysisTechnical Issue ResolutionDatabase ManagementRegulatory Document VerificationOutbound CommunicationFeature EducationKPI ContributionAttention To DetailLearning Online Software Systems
Soft Skills
Excellent Written CommunicationExcellent Oral CommunicationAttention To DetailAbility To Learn New SkillsPredictive Attendance
Tools & Technologies
Service Cloud (SFDC)Windows Operating SystemEmail CommunicationTelephone CommunicationChat Support
Industry Keywords
Customer ServiceIT Industry ExperienceCustomer FeedbackProduct SupportSales CoordinationMarketing Coordination