Supplier Success Professional – B2B Customer Support, Italian/English
Avetta
Posted: 10/21/2026CloudSFDC
Customer Service Representative
Cengage Group
Posted: 10/21/2026ERP
Supplier Success Professional, B2B Customer Support – French/English
Avetta
Posted: 10/21/2026CloudSFDC
Customer Service, Personal Banker
Barclays
Posted: 10/21/2026
Customer Service, Shipping Coordinator
Det-Tronics (Detector Electronics, LLC)
Posted: 10/21/2026Customer Service Shipping Coordinator
Det-Tronics (Detector Electronics, LLC)
Posted: 10/21/2026Customer Service Coordinator
Det-Tronics (Detector Electronics, LLC)
Posted: 10/21/2026
Advanced Associate - Customer Service
Pearson VUE
Posted: 10/20/2026
Customer Service Advisor
Scania Group
Posted: 10/20/2026
Customer Service Champion, Pet Insurance
Illinois Department of Human Services
Posted: 10/20/2026Senior Customer Service Champion – Pet Insurance
Illinois Department of Human Services
Posted: 10/20/2026
Customer Support Executive
IGD (Institute of Grocery Distribution)
Posted: 10/19/2026
Customer Service Advisor
Acacium Group
Posted: 10/19/2026
Customer Services Data Coordinator
Reconomy
Posted: 10/19/2026
Customer Support Executive
Goodlord
Posted: 10/19/2026
Customer Support Consultant
HammerTech
Posted: 10/17/2026
Customer Service Advisor
Great Place To Work UK
Posted: 10/17/2026
Customer Service Journey Lead
Quilter
Posted: 10/15/2026
Customer Service Associate
Ambition Institute
Posted: 10/15/2026Customer Service Associate
Ambition Institute
Posted: 10/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, including problem analysis, effective communication in multiple languages, and proficiency in using Service Cloud for issue resolution and documentation. Ability to collaborate with internal teams and contribute to customer satisfaction and team objectives.
Highest-signal resume keywords
Fluency In Italian And EnglishFluency In German And EnglishCustomer Support ExperienceService Cloud (SFDC) ProficiencyProblem Analysis And Problem-Solving Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide professional support to all Avetta customers
- Research, clarify, and resolve customer issues, providing solutions or alternatives
- Interact with customers by telephone, email, and chat
- Prioritize and resolve customer needs
- Verify details on regulatory documents
- Record interaction details in Service Cloud (SFDC)
- Conduct outbound follow-up by phone and email
- Analyze and report product malfunctions by testing scenarios or impersonating users
- Update internal databases with technical issue information and useful customer discussions
- Escalate customer complaints and seek additional assistance options
- Share feature requests and workarounds with team members
- Educate customers about new features and functionalities
- Gather customer feedback and share it with Product, Sales, and Marketing teams
- Communicate and coordinate with internal departments
- Contribute to team KPIs and objectives
- Work collaboratively and contribute positively to Avetta’s culture
- Perform other assigned duties
Requirements
What you’ll need- Full working rights in England without current or future sponsorship
- Fluency in Italian and English
- The posting also states that fluency in German and English is required
- Fluency in additional European languages is preferred
- Experience as a Customer Support Specialist or similar customer service role
- Excellent written and oral communication skills
- Working PC knowledge; Windows and related applications preferred
- IT industry experience is an advantage
- Affinity for learning online software systems
- Problem analysis and problem-solving skills
- Attention to detail and accuracy
- Ability to learn and apply new information or skills
- Additional language skills as needed
- Adaptability, self-motivation, interpersonal skills, active listening, patience, and stress tolerance
- Ability to start on November 9, 2026
- Ability to attend training, meetings, or seminars as required
- Regular and predictive attendance
Benefits
Comp & perks- Hybrid schedule for commutable employees: Tuesday–Thursday in office and Monday/Friday working from home
- Remote basis may be considered for employees residing in England outside commutable distance
- 100% attendance for 8 weeks of training
- Training and work schedules specified to accommodate local working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem AnalysisIssue ResolutionTechnical DocumentationOutbound CommunicationDatabase UpdatingRegulatory Document VerificationProduct Malfunction AnalysisLearning Online Software SystemsAttention To Detail
Soft Skills
Excellent Written And Oral CommunicationInterpersonal SkillsActive ListeningAdaptabilityStress Tolerance
Tools & Technologies
Service CloudWindows Applications
Industry Keywords
IT Industry ExperienceCustomer FeedbackTeam KPIsCustomer Complaints EscalationFeature Requests