Bank of America

Product Manager

• Generate the product vision and roadmap aligned with business or technology strategy
• Communicate product vision and roadmap to stakeholders and teams and drive user adoption
• Collaborate with stakeholders to understand needs and align priorities
• Prioritize and create work for multiple teams with cross-functional partners
• Create, prioritize, and refine product backlog stories
• Review and accept stories and make scope and requirements decisions
• Partner with teams to maximize value from technology and subject-matter expertise
• Improve developer experience and enable efficient delivery of industry-leading solutions with appropriate controls
• Advance technology platforms through innovation
• Reduce risk and improve quality by aligning to enterprise architecture and governance standards
• Lead portfolio strategy, prioritization, design process, and execution for the AI/SDLC program
• Shape enterprise software delivery platforms and capabilities while balancing customer needs, governance, operating model effectiveness, and business value
• Lead user experience and design for the program or portfolio, establishing design goals and providing guidance and feedback
• Facilitate innovation, design thinking, and design studio workshops
• Align cross-functional stakeholders and drive portfolio decisions to deliver scalable, standardized, high-impact capabilities

Senior Product Owner – Tech Delivery

Financial Planning and Analysis

• Provide comprehensive advice and customized solutions to clients to help achieve financial goals
• Triage client leads and requests
• Make referrals to appropriate internal service providers based on client needs and asset thresholds
• Meet with clients to review financial and investment goals
• Build financial plans using brokerage products, including stocks, bonds, mutual funds, annuities, banking, and money-managed solutions
• Recommend banking and investment strategies aligned with client goals and needs
• Identify and engage potential new clients through referrals or financial center clientele
• Provide coaching and feedback to referral partners
• Mitigate and control risk in daily activities
• Complete required licenses and training
• Train at one financial center and potentially begin in a phone-based capacity until a permanent financial center location is determined within a reasonable commuting distance

Financial Solutions Advisor

Associate

• Provide client service support to potentially multiple Financial Advisors
• Support enterprise strategic objectives, operational excellence goals, and client advocacy within the Financial Advisor's business
• Customize solutions based on clients' specific needs
• Serve as the frequent point of contact within Merrill for clients' service needs
• Educate bank clients on service and banking offerings
• Ensure timeliness, accuracy, and completeness of client materials
• Follow up on client and Financial Advisor requests
• Help ensure practices align with bank policies and procedures
• Protect bank clients and manage risk
• Identify, deepen, and maintain client relationships
• Promote incorporation of banking into clients' day-to-day practices and communicate outputs to the Financial Advisor
• Support day-to-day team activities, including covering roles during absences or seasonal increases in need
• Lead with a client-first mindset

Wealth Management Client Associate

Manager

• Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers products
• Ensure timely and consistent monitoring and reporting across the portfolio
• Design, enhance, and proactively evaluate metrics and key risk indicators
• Identify emerging risks, assess control effectiveness, and drive continuous improvement
• Partner with Product Owners and business stakeholders to develop metrics and monitoring capabilities
• Lead issue identification, investigation, and resolution when metrics indicate potential problems
• Coordinate corrective actions and track outcomes to completion
• Collaborate with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners
• Implement effective monitoring frameworks and support business objectives
• Ensure risk mitigation strategies remain effective

Digital Manager – Bill Payments & Transfers Business Controls

Sales

• Act as primary client interface for a portfolio of high-revenue, complex Treasury clients
• Serve as a comprehensive project manager focused on accelerating revenue realization
• Lead, direct, influence, and coordinate delivery of complex treasury, cash management, card, merchant, and deposit solutions
• Deliver integrated treasury solutions across the entirety of project scope
• Partner with client-facing teammates on sales opportunities and provide product expertise and consultation
• Develop data-driven client insights and presentations, including recommendations to reduce risk, improve working capital, and digitize payments and receipts
• Participate in the Client Management Process to develop and deepen client relationships
• Direct service and fulfillment requests to relevant teams and keep stakeholders updated
• Identify cross-sell opportunities through client-driven scope expansions
• Serve as the client’s single point of contact through implementation and testing of multiple products
• Facilitate internal and external client calls and bridge project plans across payment solutions and fulfillment teams
• Drive process improvement, operational excellence, and successful project completion while resolving escalations
• Troubleshoot, research, and resolve complex internal client team requests
• Maintain project plans, meeting documentation, and action items; ensure delivery dates are met
• Validate services meet client expectations post-implementation and hand off to Client Services

Treasury Sales Client Officer

• Act as the primary client interface for a portfolio of high-revenue, complex Treasury clients
• Serve as a comprehensive project manager focused on accelerating revenue realization
• Lead, direct, influence, and coordinate delivery of complex treasury, cash management, card, merchant, and deposit solutions
• Resolve escalations using expertise, independent judgment, and discretion
• Deliver integrated treasury solutions across the entire project scope
• Partner with client-facing teammates on sales opportunities and provide product expertise and consultation
• Develop data-driven client insights and presentations, including recommendations to reduce risk, improve working capital, and digitize payments and receipts
• Participate in the Client Management Process to develop and deepen client relationships
• Direct service and fulfillment requests to relevant teams and keep stakeholders updated
• Identify cross-sell opportunities through scope expansions
• Serve as the single point of contact through implementation and testing of multiple products
• Facilitate internal and external client calls for implementation requests
• Drive process improvement, operational excellence, and successful project completion
• Troubleshoot and resolve complex internal client team escalations
• Maintain project plans, meeting documentation, and action items; distribute updates to clients and core teams
• Validate services meet client expectations post-implementation and ensure handoff to Client Services

Treasury Sales Client Officer II – West

• Lead product experts supporting Global Payments Services in client engagements, account management, complex and high-dollar deals, and emerging solution opportunities
• Manage and pursue treasury revenue streams and product penetration across an assigned portfolio of Commercial Banking entities
• Pursue client prospect opportunities outside the assigned portfolio when applicable
• Partner with Client Managers, Treasury Sales Analysts, Credit Officers, FX Trade Advisors, Global Investment Advisors, Card Managers, Trade/SCF Advisors, Liquidity Specialists, and other enterprise partners
• Provide US and sometimes international treasury solutions tailored to client needs
• Drive mobile, digital, and real-time payments adoption
• Lead strategic dialogues using best practices, peer benchmarking, industry data analytics, and solution positioning
• Drive revenue and product growth, client calling initiatives, portfolio development, pricing, RFP/RFI responses, call preparations, and client-facing treasury presentations
• Evaluate treasury solutions through client-focused cost/benefit analysis and bank-focused profitability analysis
• Develop and deepen client relationships by identifying client needs
• Drive responsible revenue and balance-sheet growth and profitability improvement
• Develop customized treasury solutions with bankers and product specialists
• Lead pricing and negotiation discussions for treasury management products
• Coach and mentor Treasury Analysts and collaborate with Servicing and Implementation teams

Treasury Sales Officer

Banker

• Engage clients in the lobby to educate and assist with self-service banking transactions
• Accurately and efficiently process cash transactions
• Hold in-depth conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with small business, lending, and investment experts
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

Business Operations

• Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
• Lead projects within the Global AML Operations Business Controls organization
• Lead CDD requirements simplification and harmonization projects
• Facilitate gap assessments driven by AML regulatory changes, audit issues, and regulatory remediation efforts
• Run regular routines with key stakeholders across GBGM AML Operations, Global Financial Crimes, Risk, and Technology
• Coordinate with GAOO support teams and stakeholders for end-to-end process engagement and timely change implementation
• Develop and document implementation plans based on gap assessment findings
• Review and govern proposed operational procedure and process changes through governance forums
• Use data to identify process simplification opportunities
• Perform monitoring and testing of controls, identify issues, and develop control improvements for remediation
• Lead implementation of optimized controls and enhanced Quality Assurance practices
• Manage team member performance and productivity for quality inspection reviews
• Ensure timely execution of QA activities, including control execution, case management, and results reporting
• Manage and review operations front-line unit responses for regulatory exams, internal audits, and monitoring reviews
• Ensure data accuracy and capture relevant inspection metrics for governance dashboards

Global AML Operations – Business Control Manager

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources
• Accurately and efficiently process cash transactions
• Hold deep conversations to understand clients’ financial and life priorities
• Connect clients with solutions aligned to their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions aligned with their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial-center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

General

• Manage clients and related credit products
• Partner with relationship management, sales/trading, treasury management, operations, and risk teams
• Underwrite, monitor, and manage operational needs and client requests
• Assess clients’ credit needs and create solutions
• Lead loan structure conversations and negotiate loan documentation
• Drive credit and risk approval processes for new originations, renewals, increases, and modifications
• Lead ongoing monitoring for a portfolio of clients in compliance with regulations, policies, and procedures
• Drive growth of funded loans and revenue while mitigating risks and maintaining asset quality
• Serve as an escalation point for complex credit transactions
• Mentor and support associates
• Assess borrower creditworthiness using due diligence, financial statement analysis, forecasting, company and industry risk analysis, terms and conditions, and relationship profitability
• Exercise Delegated Approval Authority to make credit approval decisions
• Lead new credit originations in collaboration with coverage teams and product partners

Credit Officer I/II – Technology, Media, Telecom & Gaming

• Provide comprehensive advice and customized solutions to clients to help them achieve financial goals
• Triage client leads and requests
• Make referrals to internal business and service partners based on client needs and asset thresholds
• Meet with clients to review financial and investment goals
• Build financial plans using brokerage products, including stocks, bonds, mutual funds, annuities, banking, and money-managed solutions
• Recommend banking and investment strategies aligned with client goals and needs
• Identify and engage potential new clients through referrals or financial center clientele
• Provide coaching and feedback to referral partners
• Mitigate and control risk in daily activities
• Apply and expand knowledge through required licenses and training
• Provide residential mortgage loans where applicable, subject to SAFE Act registration requirements

• Handle moderately complex operations processes related to credit disputes, escalations and tax reporting
• Analyze, research, reconcile, validate reporting data, and resolve issues and customer requests
• Process transactions, reconciliations, and research requests for clients, consumer reporting agencies, or taxing authorities
• Prepare and review payment packets and gather documentation
• Adhere to regulated payment schedules and deadlines
• Review, research, and respond to branch inquiries regarding withholding via email or Service Request Portal
• Review and research tax withholding reports and monthly reconciliations
• Process manual tax withholding adjustments
• Reconcile withholding ledgers through system checks and balances
• Support year-end, tax withholding remediation, legal entity summary filings, tax-form solicitations, and IRS correspondence
• Produce metrics reports and perform Quality Assurance peer reviews
• Collaborate with management and internal and external teams on process enhancements
• Provide quality service and support for internal business partners and external clients
• Work overtime during tax season

Financial Data and Reporting Ops Analyst

• Handle moderately complex operations processes related to credit disputes, escalations and tax reporting
• Perform analysis, research, reconciliation, reporting data validation and resolution of issues and customer requests
• Complete daily, weekly and monthly quality assurance functions related to tax payments, federal and state tax filings, withholding inquiries, reversals and manual withholding adjustments
• Reconcile tax withholding ledgers daily and identify and escalate variances
• Complete monthly Frontier attestation for tax withholding ledgers
• Review daily tax withholding payments for inline quality assurance before remittance to the IRS and states
• Review manual processing for accuracy, completeness and timeliness using the Integrated Quality Systems workflow tool
• Escalate issues or concerns identified during QA reviews to management
• Collaborate with management and Tax Operations teams on process enhancements
• Research and resolve financial data requests or exceptions
• Perform routine analytics, report creation and exception processing
• Identify process improvement opportunities and escalate risk concerns
• Provide quality service and support to internal business partners and external clients
• Work overtime during tax season