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Banner HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong interpersonal skills and the ability to effectively communicate with patients, guests, and staff while coordinating services and ensuring a positive experience. Capable of managing inquiries and providing information about facility services and amenities.
Highest-signal resume keywords
Excellent Oral Communication SkillsPatient InteractionCoordination of ServicesVisitor Authorization ProceduresCustomer Service
About the role
Key responsibilities & impact- Meet, greet, and assist patients and guests
- Provide general information about services, the facility, and the geographical area
- Respond to special requests and make arrangements to meet unique needs
- Assist patients and guests with scheduling transportation or other services
- Gather, summarize, and provide information about property and surrounding-area amenities
- Coordinate patient needs with other departments and contact appropriate individuals or departments
- Coordinate access to care delivery areas and perform visitor authorization procedures
- Serve as liaison between visitors and staff and relay visitor concerns
- Answer phones, transfer calls, take messages, and relay information
- Provide facility tours and escort customers to appropriate areas
- Assist with patient and guest inquiries to ensure a positive experience
- Train at Banner Arcadia Medical Center in Phoenix until the Scottsdale facility opens
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- Ability to handle ongoing face-to-face contact with patients, guests, and staff
- Excellent oral communication and listening skills
- Ability to interact pleasantly and calmly with patients, guests, and staff
- Additional related education and/or experience preferred
Benefits
Comp & perks- Full-time schedule, Monday–Friday, 40 hours per week
- Day shift, 8-hour shift between 7:00am and 5:00pm
- Drug-free work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Listening SkillsInterpersonal SkillsCalm Interaction
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Patient AssistanceFacility ToursLiaisonTransportation SchedulingInformation Gathering